IP Office 4.1
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
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Page ii
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Table Of Contents
Contents
Dial Physical Extension by Number ....................46
Short Codes................................................. 5
Dial Physic Extension By ID ...............................46
Short Codes..........................................................5
Dial Speech ........................................................47
Short Code Fields and Characters ....................... 6
Dial V110 ............................................................47
User Dialing .......................................................... 8
Dial V120 ............................................................47
Application Dialing ................................................ 9
Dial Video ...........................................................48
Secondary Dial Tone .......................................... 10
Disable ARS Form ..............................................48
? Short Codes.....................................................11
Disable Internal Forwards ...................................48
Short Code Matching Examples ......................... 12
Disable Internal Forward Unconditional ..............49
Default System Short Code List ......................... 16
Disable Internal Forward Busy or No Answer .....49
Display Msg ........................................................50
Short Code Features................................. 19
Do Not Disturb Exception Add ............................50
Short Code Features .......................................... 19
Do Not Disturb Exception Delete ........................51
AOC Previous Call..............................................21
Do Not Disturb On ..............................................51
AOC Reset Total ................................................ 21
Do Not Disturb Off ..............................................52
AOC Total...........................................................21
Enable ARS Form ...............................................52
Auto Attendant....................................................22
Enable Internal Forwards....................................52
Break Out ........................................................... 23
Enable Internal Forward Unconditional...............53
Busy....................................................................24
Enable Internal Forward Busy or No Answer......53
Busy On Held ..................................................... 24
Extn Login...........................................................54
Call Intrude ......................................................... 25
Extn Logout.........................................................55
Call List...............................................................25
Flash Hook..........................................................55
Call Listen...........................................................26
Follow Me Here...................................................56
Call Pickup Any .................................................. 27
Follow Me Here Cancel ......................................56
Call Pickup Extn ................................................. 27
Follow Me To ......................................................57
Call Pickup Line..................................................28
Forward Hunt Group Calls On ............................57
Call Pickup Group...............................................28
Forward Hunt Group Calls Off ............................58
Call Pickup Members..........................................29
Forward Number .................................................58
Call Pickup User ................................................. 30
Forward On Busy Number ..................................59
Call Queue..........................................................30
Forward On Busy On ..........................................59
Call Record.........................................................31
Forward On Busy Off ..........................................60
Call Steal ............................................................ 32
Forward On No Answer On ................................60
Call Waiting On...................................................33
Forward On No Answer Off ................................61
Call Waiting Off...................................................33
Forward Unconditional On ..................................61
Call Waiting Suspend ......................................... 34
Forward Unconditional Off ..................................62
Cancel All Forwarding ........................................ 34
Group Listen Off .................................................62
Cancel Ring Back When Free ............................ 35
Group Listen On .................................................63
Channel Monitor ................................................. 35
Headset Toggle ..................................................64
Clear Call............................................................35
Hold Call .............................................................64
Clear CW ............................................................ 36
Hold CW .............................................................65
Clear Hunt Group Night Service ......................... 36
Hold Music ..........................................................65
Clear Hunt Group Out Of Service ....................... 37
Hunt Group Disable ............................................66
Clear Quota ........................................................ 37
Hunt Group Enable .............................................66
Conference Add..................................................38
Last Number Redial ............................................67
Conference Meet Me .......................................... 38
MCID Activate.....................................................67
CW......................................................................38
Mobile Twinned Call Pickup................................67
Dial ..................................................................... 39
Off Hook Station .................................................68
Dial 3K1 .............................................................. 40
Park Call .............................................................69
Dial 56K .............................................................. 40
Private Call .........................................................70
Dial 64K .............................................................. 40
Private Call Off....................................................70
Dial CW .............................................................. 41
Private Call On....................................................71
Dial Direct ........................................................... 41
Priority Call .........................................................71
Dial Direct Hot Line.............................................42
Record Message.................................................72
Dial Emergency .................................................. 42
Relay On .............................................................72
Dial Extn ............................................................. 43
Relay Off .............................................................73
Dial Inclusion ...................................................... 44
Relay Pulse.........................................................73
Dial Paging ......................................................... 45
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Resume Call ....................................................... 74
Retrieve Call ....................................................... 74
Ring Back When Free ........................................ 75
Secondary Dial Tone .......................................... 76
Set Absent Text .................................................. 77
Set Account Code...............................................78
Set Authorization Code.......................................78
Set Hunt Group Night Service ............................ 79
Set Hunt Group Out Of Service .......................... 80
Set Inside Call Seq ............................................. 81
Set No Answer Time...........................................81
Set Mobile Twinning Number ............................. 82
Set Mobile Twinning On ..................................... 82
Set Mobile Twinning Off ..................................... 82
Set Outside Call Seq .......................................... 83
Set Ringback Seq...............................................84
Set Wrap Up Time .............................................. 85
Shutdown Embedded Voicemail.........................85
Suspend Call ...................................................... 86
Suspend CW ...................................................... 86
Toggle Calls........................................................87
Unpark Call.........................................................87
Voicemail Collect ................................................ 88
Voicemail Node .................................................. 89
Voicemail On ...................................................... 89
Voicemail Off ...................................................... 90
Voicemail Ringback On ...................................... 90
Voicemail Ringback Off ...................................... 91
Index........................................................... 91
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Short Codes
The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the
number dialed can be used as parameter for the feature.
·
WARNING
User dialing of emergency numbers must not be blocked by the addition of short codes. If short
codes are added, the users ability to dial emergency numbers must be tested and maintained.
Examples
The method of detailing a short codes settings lists the short code fields separated by a /.
·
*17/?U/VoicemailCollect
A user dialing *17 is connected to voicemail.
·
*14*N#/N/FollowMeTo
If a user dials *14*210# at their own extension, their calls are redirected to extension 210.
Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be
performed by the IP Office, a change to the user's settings or a number to be dialed. The order below is
the order of priority in which they are used when applied to user dialing.
·
User Short Codes
These are useable by the specific user only.
·
User Rights/User Restrictions Short Codes
These are useable by any users associated with the user rights or restrictions in which they are
set. They can be overridden by individual user short codes.
·
System Short Codes
These are available to all users on the IP Office system. They can be overridden by user or user
rights short codes.
Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that
number to be dialed. This is done using the following types of short codes.
·
ARS (Alternate Route Selection) Short Codes
The short code that matches dialing can specify that the resulting number should be passed to an
ARS form. The ARS form can specify which routes should be used for the call by using further
short code matches and also provide option to use other ARS forms based on other factors such
as time and availability of routes. In IP Office 4.0+ ARS has replaced Least Cost Routes.
·
Least Cost Route Short Codes
Least Cost Routes are used by pre-4.0 IP Office system only. On these systems any short code
that results in a number to be dialed, has is telephone number further checked for a match
against LCR short codes. Time profiles can be used to control when particular sets of LCR short
codes are used.
·
Transit Network Selection (TNS) Short Codes
Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented
following any other short code processing.
Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.
·
Line Short Codes
These short codes are used to translate incoming digits received with calls. The stage at which
they are applied varies between different line types and may be overridden by an extension
number match.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Short Code Fields and Characters
Each short code, regardless of its type, has the following fields:
·
Short Code: Default =Blank, Range = Up to 31 characters.
The digits which if matched trigger use of the short code. Characters can also be used to create
short codes which cannot be dialed from a phone but can be dialed from application speed dials.
However some characters have special meaning, see the table below.
·
Telephone Number: Default = Blank, Range = Up to 31 characters.
The number output by the short code. When necessary, this is used as parameter for the
selected short code Feature. See the table below for the special characters that can be used
here.
·
Line Group ID: Default = 0
This field is used for short codes that result in a number to be dialed. It acts as a drop-down from
which either an outgoing line group or, for IP Office 4.0+, an ARS form can be selected.
·
Feature: Default = Dial
This sets the action performed by the short code when used. See Short Code Features.
·
Locale: Default = Blank
Features that transfer the caller to Voicemail Lite or Voicemail Pro can indicate the language
locale required for prompts. This is subject to the language being supported and installed on the
voicemail server.
·
Force Account Code: Default = Off
When selected, for short codes that result in the dialing of a number, the user is prompted to
enter a valid account code before the call is allowed to continue.
Short Code Field Characters
Character Meaning
Used on its own to create a short code match in the absence of any other short code
?
match. Only supported as a system short code except for ?D below. For example, the
system short code ?/./Dial/0 will route any dialing for which no other match is found to
outgoing line group 0.
This character combination makes a call to the defined phone number as soon as the user
?D
goes off-hook.
Matches a sequence of one or more dialed digits. The Dial Delay Time or a following
N
matching character is used to resolve when dialing is complete.
Matches a single digit. When a group of X's is used, the short code matches against the
X
total number of X's.
For pre-4.0 IP Office systems used to trigger secondary dial tone. Not used for IP Office
[]
4.0+. See Secondary Dial Tone.
Receive sending complete. When used this must be the last character in the short code
;
string. It instructs the system to wait for the number to be fully dialed, using the Dial Delay
Time or the user dialing #, before acting on the short code.
·
Dialing Complete
The majority of North-American telephony services use en-bloc dialing. Therefore
the use of a ; is recommended at the end of all dialing short codes that use an N.
This is also recommended for all dialing where secondary dial tone short codes are
being used.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Telephone Number Field Characters
Character Meaning
Allow the calling number sent with the call to be used. This character may be required by
A
service providers in some locales.
Place any following digits in the outgoing call's Called number field rather than the Keypad
C
field.
Wait for a connect message before sending any following digits as DTMF.
D
Replace with the Extension number of the dialing user.
E
Send data in an Information Packet rather than Set-up Packet.
I
Place any following digits in the outgoing call's Keypad field rather than the Called Number
K
field. Only supported on ISDN and QSIG.
Use the last number received.
L
Substitute with the digits used for the N or X character match in the Short Code number
N
field.
Place any following digits into the outgoing call's calling number field.
S
Pass through the Calling Party Number. For example, to provide the incoming ICLID at the
SS
far end of a VoIP connection, a short code ? with telephone number .SS should be added
to the IP line.
Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets
i
the calling party number plan to ISDN and number type to National. This may be required
for some network providers.
Set the maximum duration in minutes for a call plus or minus a minute. Follow the
t
character with the number of minutes in brackets, for example t(5).
Replace with the User Name of the dialing user. Used with voicemail.
U
Withhold the sending of calling ID number. Operation is service provider dependent.
W
Wait for a Call Progress or Call Proceeding message before sending any following digits as
Y
DTMF. For example, the Y character would be necessary at a site where they have signed
up with their telephone service provider to withhold international dialing until a DTMF
pin/account number is entered that initiates the call progress/proceeding message.
Enter any following digits into the sub-address field.
@
Replace with the full set of dialed digits that triggered the short code match.
.
Add a one second pause in DTMF dialing.
,
Use to enclose any characters that should not be interpreted as possible short code
""
special characters by the IP Office. For example characters being passed to the voicemail
server.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
User Dialing
Summary: Looks at how the IP Office looks for possible short code matches to user dialing.
The following IP Office settings influence user
dialing.
·
Dial Delay Count: Default = 0 (US/Japan), 4
(ROW)
This value sets the number of digits dialed
before the IP Office looks for a short code
match.
·
Dial Delay Time: Default = 4000ms
(US/Japan), 1000ms (ROW)
This value sets the maximum allowed interval
between the dialing of each digit. If exceeded,
the IP Office looks for a short code match even
if the Dial Delay Count has not been reached.
·
Off-Hook Timer
When a user goes off-hook, the IP Office starts
a 30 second off-hook timer (10 seconds in
Italy). If the off-hook timer expires before a
short code match occurs, the user is
disconnected.
The following rules are used when short code
matching is performed for user dialing:
·
A short code is used immediately an exact
match is found unless followed by a ;.
·
If no match is found but partial matches exist,
the user can continue dialing.
·
If no match or partial matches are found,
incompatible is returned.
·
The following precedence is used to determine
which short codes are used:
·
Extension number matches override all short
codes.
·
User short codes override user rights and
system short codes.
·
User Rights short code matches override
system short codes.
·
When multiple exact matches occur,
·
The match with the most specified digits
rather than wildcards is used.
·
If there are still more than one match, the
match with the most exact length is used.
This means X wildcards will override N when
both match.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Application Dialing
Numbers speed dialed by IP Office applications such as Phone Manager and SoftConsole are treated
differently. Since the digits are received as a single group, they can override some short code matches.
The same applies to short codes used within IP Office configuration settings such as Incoming Call
Route destinations.
Example:
·
Telephone Number: 12345678
·
Short Code 1: 1234XX/207/DialExtn
·
Short Code 2: 12345678/210/DialExtn
If dialed manually by the user, as soon as they have dialed 123456 a match to short code 1 occurs. They
can never dial short code 2.
If dial using a Phone Manager speed dial, 12345678 is sent as a string and a match to short code 2
occurs.
Partial Dialing
If the application dialing does not trigger an exact match, the user can dial additional digits through their
extension. The processes for normal user dialing are applied.
Non-Digit Short Codes
Short codes can be created that use characters instead of speed dials. While these short codes cannot
be dialed from a phone, they can be dialed through application speed dials and settings. However
characters that are interpreted as special short code characters will still be interpreted as such.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Secondary Dial Tone
Some locales prefer to provide users with secondary dial tone once they have started dialing external
calls. This dial tone is heard by the user until they have completed dialing and a trunk is seized at which
point call progress tones are provided by the trunk, or camp on/busy tone is provided by the IP Office if
the required trunk cannot be seized.
IP Office 4.0 and Higher
For IP Office 4.0 and higher, the use of secondary dial tone is provided through the Secondary Dial
Tone check box option in ARS forms. Calls requiring secondary dial tone should be routed by short
codes to an ARS form with secondary dial tone enabled.
For short codes within the ARS form providing secondary dial tone, the same rules apply:
·
Short codes using N can potentially be matched immediately, especially on systems with a Dial
Delay Count of 0. In this scenario using N; will ensure that secondary dial tone is heard for the
Dial Delay Time period.
Pre-4.0 IP Office Secondary Dial Tone
Pre-4.0 IP Office systems provided dial tone through the use of the short code feature Secondary Dial
Tone and the [ ] special characters. For example, on a system where 9 is used as a prefix for external
dialing, the system short code 9/./Secondary Dial Tone/0 will trigger secondary dial tone when users
dial a number prefixed with 9. This method is not supported by IP Office 4.0 which provides ARS forms
for the control of outgoing calls.
In order to allow further digit matching, the digits dialed are put back through short code matching
against any short codes that start with [n] where n is the digit used to trigger the system secondary dial
tone short code.
·
On all systems where secondary dial tone is used, a ; should also be used in dialing short codes
that contain N.
For example:
·
System Short Codes
·
9/./SecondaryDialTone
·
[9]0N;/Dial/0
·
User Short Code
·
[9]0N;/Busy/0
The user dials 90114445551234. The 9 is matches the system secondary dial tone short code and unlike
other short codes this is applied immediately. The user's dialing is put through short code matching
again using the normal order of precedence but matched to possible short codes beginning [9]. In this
case the user's [9]0N; short code would take precedence over the system [9]0N; short code.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
? Short Codes
The ? character is normally used in two ways;
·
Default Short Code Matching
On IP Office systems outside North America, the system short code ?/./Dial/0 is added as a
default short code. This short code provides a match for any dialing to which there is no other
match. Therefore, on systems with this short code, the default is that any unrecognized number
will be dialed to Outgoing Line Group 0.
·
A ? short code used in user or user rights short codes is overridden by a ? system short
code.
·
Hot-Line Dialing
A user short code ?D can be used to perform a short code action immediately the user extension
goes off-hook. This is supported with Dial type short code features (except Dial Direct Hotline).
Typically it is used with door, lift and lobby phones to immediately connect the phone to a number
such as the operator or reception.
The ? character can appear in the Telephone Number field of a short code. This is done with short
codes using the VoicemailCollect feature. In this instance the ? character is not interpreted by the IP
Office, it is used by the voicemail server.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Short Code Matching Examples
The following examples are not meant as practical examples. However they are simple to implement and
test on real system without conflicting with its normal operation. They illustrate the interaction between
different short codes in resolving which short code is an exact match. They assume that extension
numbers are in the 200 to 299 range.
The term 'dials' means dialing the indicated digit or digits without the inter-digit Dial Delay Time expiring.
The term 'pause' means a wait that exceeds the inter-digit Dial Delay Time.
Scenario 1
Short Code 1 = 60/203/DialExtn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
No possible match, incompatible returned immediately
2
6
No exact match but there is a potential match, so the system waits. When the Dial Delay
Time expires, no exact match is found so incompatible is returned.
3
60
Exact match to Short Code 1. Extension 203 called immediately.
4
61
No possible match, the system returns incompatible.
Scenario 2
Short Code 1 = 60/203/DialExtn.
Short Code 2 = 601/210/Dial Extn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
No possible match, incompatible returned immediately
2
60
Exact match to Short Code 1. Extension 203 called immediately.
3
601
Exact match to Short Code 1 as soon as the 0 is dialed. The user cannot manually dial
601. The only way they can dial 601 is using a Phone Manager speed dial set to dial that
string.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Scenario 3
Short Code 1 = 60/203/DialExtn.
Short Code 2 = 601/210/Dial Extn.
Dial Delay Count = 3. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
Insufficient digits to trigger matching. The system waits for additional digits or for Dial
Delay Time to expire. When Dial Delay Time expires, no possible match is found so
incompatible is returned.
2
60
Insufficient digits to trigger matching. The system waits for additional digits or for Dial
Delay Time to expire. When Dial Delay Time expires, matching started and exact match
to Short Code 1 occurs. .
3
601
Third digit triggers matching. Exact match to Short Code 2. Extension 210 dialed
immediately.
4
60#
# is treated as a digit and as the third digit triggers matching. No exact match found. The
system returns incompatible.
Scenario 4
Short Code 1 = 60;/203/DialExtn.
Short Code 2 = 601/210/Dial Extn.
Dial Delay Count = 3. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
Insufficient digits to trigger matching. The system waits for additional digits or for Dial
Delay Time to expire. When Dial Delay Time expires, no possible match is found so
incompatible is returned.
2
6
Insufficient digits to trigger matching. The system waits for additional digits or for the
inter-digit Dial Delay Time to expire. If the Dial Delay Time expires, a potential match
exists to a short code that uses ; so the system waits for an additional digit until the off-
hook timer expires.
3
60
As above but an additional digit now may create a match.
If 1 is dialed, it creates an exact match to Short Code 2 and is used immediately.
If 0, * or 2 to 9 is dialed, no possible match exists. The system returns incompatible.
If the next digit is a #, it is treated as signaling dialing complete rather than being a digit.
Short code 1 becomes an exact match and is used immediately.
4
601
Third digit triggers matching. Exact match to Short Code 2. Extension 210 dialed
immediately.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Scenario 5
Short Code 1 = 601/203/DialExtn.
Short Code 2 = 60N/210/Dial Extn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
6
No exact match but there is a potential match, so the system waits for additional dialing.
If the Dial Delay Time expires, no exact match is found so incompatible is returned.
2
60
Potential match to both short codes. The system waits for additional dialing. If the Dial
Delay Time expires, Short Code 2 becomes an exact match with N blank.
3
601
Exact match to Short Code 1. Used immediately
4
602
Exact match to Short Code 2. Used immediately.
Scenario 6
Short Code 1 = 601/203/DialExtn.
Short Code 2 = 60N/210/Dial Extn.
Short Code 3 = 60X/207/DialExtn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
6
No exact match but there are potential matches so the system waits for additional dialing.
If the Dial Delay Time expires, no exact match has occurred so incompatible is returned.
2
60
Potential match to all short codes. System waits for additional dialing. If the Dial Delay
Time expires, Short Code 2 becomes an exact match with N blank. If a digit is dialed,
Short Code 3 becomes a more exact match and is used.
3
601
Exact match all short code, however Short Code 1 is treated as being more exact (more
matching digits) and is used immediately
4
602
Exact match to short codes 2 and 3, however the Short Code 3 is treated as being more
exact (length match) and is used immediately.
Page 14
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Scenario 7
Short Code 1 = 601/203/DialExtn.
Short Code 2 = 60N/210/Dial Extn.
Short Code 3 = 6XX/207/DialExtn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
6
No exact match but there are potential matches so the system waits for additional dialing.
If the Dial Delay Time expires, no exact match has occurred so incompatible is returned.
2
60
Potential match to all short codes. System waits for additional dialing. If the Dial Delay
Time expires, Short Code 2 becomes an exact match with N blank. If a digit is dialed,
Short Code 3 becomes an more exact match and is used.
3
601
Exact match all short code, however Short Code 1 is treated as being more exact (more
matching digits) and is used immediately
4
602
Exact match to short codes 2 and 3, however the Short Code 2 is treated as being more
exact (more matching digits) and is used immediately.
5
612
Exact match to Short Code 3.
Manager: 03. Short Codes
Page 15
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Default System Short Code List
Most IP Office control units are available in A-Law and MU-Law models. Typically MU-Law models are
supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the
using different default companding for digital lines and phone, A-Law and MU-Law models support
different default short codes.
The following table lists the default system short codes present in an IP Office 4.0+ system's
configuration.
Short
Telephone Feature
A- MU-
Short
Telephone
Feature
A- MU-
Code
Number
Law Law
Code
Number
Law Law
*00
Blank
Cancel All
*33*N# N
Call Queue
Forwarding
*34
Blank
Hold Music
*01
Blank
Forward
*35*N# N
Extn Login
Unconditional
*36
Blank
Extn
On
Logout
*02
Blank
Forward
*37*N# N
Park Call
Unconditional
Off
*38*N# N
Unpark
Call
*03
Blank
Forward On
Busy On
*39
1
Relay On
*04
Blank
Forward On
*40
1
Relay Off
Busy Off
*41
1
Relay
*05
Blank
Forward On No
Pulse
Answer On
*42
2
Relay On
*06
Blank
Forward On No
*43
2
Relay Off
Answer Off
*44
2
Relay
*07*N# N
Forward Number
Pulse
*08
Blank
Do Not Disturb
*45*N# N
Acquire
On
Call
*09
Blank
Do Not Disturb
*46
Blank
Acquire
Off
Call
*10*N# N
Do Not Disturb
*47
Blank
Conference
Exception Add
Add
*11*N# N
Do Not Disturb
*48
Blank
Voicemail
Exception Del
Ringback
*12*N# N
Follow Me Here
On
*13*N# N
Follow Me Here
*49
Blank
Voicemail
Cancel
Ringback
Off
*14*N# N
Follow Me To
*50
Blank
Forward
*15
Blank
Call Waiting On
Huntgroup
*16
Blank
Call Waiting Off
On
*17
?U
Voicemail
*51
Blank
Forward
Collect
Huntgroup
Off
*18
Blank
Voicemail On
*19
Blank
Voicemail Off
*52
Blank
Cancel or
Deny
*20*N# N
Set Hunt Group
*53*N# N
Call Pickup
Night Service
Members
*21*N# N
Clear Hunt
*57*N# N
Forward
Group Night
Page 16
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
On Busy
Service
Number
*22*N# N
Suspend Call
*70
Blank
Call
*23*N# N
Resume Call
Waiting
*24*N# N
Hold Call
Suspend
*25*N# N
Retrieve Call
*70*N# N
Dial
Physical
*26
Clear CW
Extn By
*27*N# N
Hold CW
Number
*28*N# N
Suspend CW
*71*N# N
Dial
*29
Blank
Toggle Calls
Physical
Extn By ID
*30
Blank
Call Pickup Any
*9000* "MAINTENANCE" Relay On
*31
Blank
Call Pickup
Group
*91N;
N".1"
Record
Message
*32*N# N
Call Pickup Extn
*92N;
N".2"
Record
Message
9N
N
Dial
?
.
Dial
Additional short codes of the form *DSSN, *SDN, *SKN, *#N and **N are also visible. These are used by
the IP Office system for internal functions and should not be removed or altered.
Manager: 03. Short Codes
Page 17
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Code Features
Short Code Features
This sections details the available IP Office short code features.
Follow Me Here
AOC Previous Call
Dial 3K1
Resume Call
Follow Me Here
AOC Reset Total
Dial 56K
Retrieve Call
Cancel
Ring Back When
AOC Total
Dial 64K
Follow Me To
Free
Auto Attendant
Dial CW
Forward Hunt
Secondary Dial
Break Out
Dial Direct
Group Calls On
Tone
Busy
Dial Direct Hot Line
Forward Hunt
Set Absent Text
Busy On Held
Dial Emergency
Group Calls Off
Set Account Code
Call Intrude
Dial Extn
Forward Number
Set Authorization
Call List
Dial Inclusion
Forward On Busy
Code
Call Listen
Dial Paging
Number
Set Hunt Group
Call Pickup Any
DialPhysicalExtensionByNumber
Forward On Busy
Night Service
Call Pickup Extn
DialPhysicalNumberByID
On
Set Hunt Group Out
Call Pickup Line
Dial Speech
Forward On Busy
Of Service
Call Pickup Group
Dial V110
Off
Set Inside Call Seq
Call Pickup
Dial V120
Forward On No
Set No Answer Time
Members
Dial Video
Answer On
Set Mobile Twinning
Call Pickup User
Disable ARS Form
Forward On No
Number
Call Queue
Disable Internal Forwards
Answer Off
Set Mobile Twinning
Call Record
Disable Internal Forward
Forward
On
Call Steal
Unconditional
Unconditional On
Set Mobile Twinning
Disable Internal Forward Busy or No
Call Waiting On
Forward
Off
Answer
Call Waiting Off
Unconditional Off
Set Outside Call Seq
Display Msg
Call Waiting
Group Listen Off
Set Ringback Seq
Suspend
Do Not Disturb Exception Add
Group Listen On
Set Wrap Up Time
Cancel All
Do Not Disturb Exception Delete
Headset Toggle
Shut Down
Forwarding
Do Not Disturb On
Hold Call
Embedded
Cancel Ring Back
Do Not Disturb Off
Hold CW
Voicemail
When Free
Enable ARS Form
Hold Music
Suspend Call
Channel Monitor
Enable Internal Forwards
Hunt Group Disable
Suspend CW
Clear Call
Enable Internal Forward
Hunt Group Enable
Toggle Calls
Clear CW
Unconditional
Last Number Redial
Unpark Call
Clear Hunt Group
Enable Internal Forward Busy or No
MCID Activate
Voicemail Collect
Night Service
Answer
Mobile Twinned
Voicemail Node
Clear Hunt Group
Extn Login
Call Pickup
Voicemail On
Out Of Service
Extn Logout
Off Hook Station
Voicemail Off
Clear Quota
Flash Hook
Park Call
Voicemail Ringback
Conference Add
Private Call
On
Conference Meet
Voicemail Ringback
Private Call Off
Me
Off
Private Call On
CW
Priority Call
Dia
Record Message
Relay On
Relay Off
Relay Pulse
Manager: 03. Short Codes
Page 19
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
For each feature the following are listed:
·
Telephone Number: The parameter required for the short code feature.
·
Default Short Code: Whether the short code feature is used by any default system short code.
·
Phone Manager Control: Whether the same action can be performed by a user control within
Phone Manager application.
·
SoftConsole Control: Whether the same action can be performed by a user control within the
SoftConsole application.
·
Programmable Button Control: Whether the same action can be assigned to a programmable
button.
Toggling Short Codes
Previously the Set Hunt Group Night Service, Set Hunt Group Out of Service and Hunt Group
Enable short code features toggled. That behaviour is not supported in 4.0 and higher.
Page 20
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
AOC Previous Call
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
AOC Reset Total
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
AOC Total
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 21
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Auto Attendant
This feature is used with embedded voicemail on Small Office Edition, IP406 V2 and IP Office 500
systems. It allows the recording of the greetings used by auto-attendant services and the transfer of calls
to that auto attendant. This feature was previously called Record Greeting.
·
Telephone Number:
·
For pre-IP Office 4.1, the number takes the form AA:Name.x where Name is the auto-
attendant service name and x is the greeting (1 = morning, 2 = afternoon, 3 = evening and
4 = options menu). The .x part can be omitted in which case the short code is used to
connect the caller to the named auto attendant service.
·
For IP Office 4.1+ each auto attendant is assigned a number. This can be used in
numbers that take the form "AA:"N".x", where N is the auto attendant number. The x part
is used as above.
·
Default Short Code:
See Configuration Settings | Auto Attendant.
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 22
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Break Out
Unless a user short code match occurs user dialing is normally processed using the system and ARS
short codes of the IP Office system on which the user extension is located. Break out allows another IP
Office system to be specified and the user dialing to then be processed using the settings of that other
system.
This is a Small Community Advanced Networking feature and requires entry of the Small Community
Advanced Networking license on each system in the network.
This feature is intended mainly for Remote Hot Desking users who when logged in on a remote IP Office
may need to still dial some short code that are valid on their home IP Office but unknown or treated
differently on the remote system.
·
Telephone Number: The IP Address of the IP Office system, using * characters in place of .
characters.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control: Advanced | Dial | Break Out
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
On a system, to break out via a system called RemoteSwitch with the IP Address 192.168.42.3, either
of the following short codes could be used.
Example 2
Example 1
·
·
Code: *80*N#
Code: *81
·
·
Telephone Number: N
Telephone Number: RemoteSwitch
·
·
Feature: Break Out
Feature: Break Out
Example 1 allows break out using any remote switch by dialing its IP address, for example
*80*192*168*42*3#. Example 2 does this for a specific remote system by dialing just *81.
Manager: 03. Short Codes
Page 23
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Busy
Provide busy signal to the user. This is useful for barring numbers - it provides a busy tone when the
barred number is dialed.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Busy
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Busy On Held
When on, busy on held returns busy to new calls when the user has an existing call on hold. This short
code feature is useful when a user does not want to be distracted by an additional incoming call when
they have a call on hold.
·
Telephone Number:
Y or 1 for on, N or 0 for off.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
BusyH
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Turning Busy on Held on
If on, when the user has a call on hold, new calls receive busy tone (ringing if analog) or are diverted to
Voicemail if enabled, rather than ringing the user. Note: this overrides call waiting when the user has a
call on hold.
·
Short Code: *12
·
Telephone Number: Y
·
Feature: BusyOnHeld
Example: Turning Busy on Held off
Another short code must be created to turn the Busy on Held feature off. If off, when the uses has a call
on hold, new calls will still get directed to the user.
·
Short Code: *13
·
Telephone Number: N
·
Feature: BusyOnHeld
Page 24
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Call Intrude
This feature intrudes on the existing connected call of the specified target extension. All call parties are
put into a conference and can talk to and hear each other. Use of this feature is subject to the Can
Intrude status of the intruder and the Cannot be Intruded status of the other call parties.
A Call Intrude attempt to a user who is idle becomes a Priority Call.
·
Note that this feature requires conference resources from the IP Office system for the duration of
the intrusion.
·
IP Office 4.0+ provides privacy features that allow users to indicate that a call cannot be intruded
on. See Private Calls.
·
Telephone Number:
Target extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
Actions | Intrude.
·
Programmable Button Control:
Intru
·
See also: Call Listen, Dial Inclusion.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Call List
This feature is only useable with T3 phones. It cause the phone to display a list of received calls.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Advanced | Call | Call List.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 25
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Call Listen
This feature allows a user to monitor another user's call without being heard. Monitoring is different from
call intrusion. Note that this feature requires conference resources from the IP Office system for the
duration of the intrusion.
The use of call listen is dependant on:
·
The target being a member of the group set as the user's Monitor Group (User | Telephony
tab).
·
The Can Intrude setting of the user listening and the Cannot be Intruded setting of the target.
Monitoring is independent of the settings of the third party to the call if they are internal.
·
IP Office 4.0+ provides privacy features that allow users to indicate that a call cannot be
monitored. See Private Calls.
·
IP Office 4.0+ allows the monitoring of IP extensions including those using direct media.
·
WARNING
Monitoring is not enabled by default. The use of monitoring is may be subject to local laws and
regulations. Before enabling monitoring you must ensure that you have complied with all
applicable local laws and regulations. Failure to do so may result in severe penalties.
Monitoring can be accompanied by a tone heard by all parties. Use of the tone is controlled by the Beep
on Listen setting on the System | System tab. The default for this setting is on.
Monitoring of VoIP extensions on calls using direct media paths is not supported.
·
Telephone Number:
Target extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Listn
·
See also: Call Intrude, Dial Inclusion.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
User 'Extn205' wants to be able to monitor calls received by members of the Hunt Group 'Sales'.
1. For user 'Extn205', in the Monitor Group field (User | Telephony) list box.
2. Ensure that Can Intrude is checked.
3. Create a User Short Code to allow Extn205 to start monitoring.
·
Short Code: *99*N#
·
Telephone Number: N
·
Line Group ID: 0.
·
Feature: CallListen
4. For each member of the hunt group, check that their Cannot be Intruded setting is unchecked.
5. Now when a member of the 'Sales' hunt group is on a call, Extn205 can replace N in the short
code with the extension number of that member and monitor their call.
Page 26
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Call Pickup Any
Pick up the first available ringing call.
·
Telephone Number:
·
Default Short Code:
*30
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
PickA
·
See also: Call Pickup Extn, Call Pickup Group, Call Pickup Members, Acquire Call, Call Pickup
Line, Call Pickup User.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is an example of the short code setup:
·
Short Code: *30
·
Feature: CallPickupAny
Call Pickup Extn
Pick up a ringing call from a specific extension.
·
Telephone Number:
Target extension number.
·
Default Short Code:
*32*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
CpkUp
·
See also: Call Pickup Any, Call Pickup Group, Call Pickup Members, Acquire Call, Call Pickup
Line, Call Pickup User.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is a default within the Manager configuration. N represents the specific extension. For
example, if a user dials *32*201#, they will pick up the call coming into extension 201.
·
Short Code: *32*N#
·
Telephone Number: N
·
Feature: CallPickupAny
Manager: 03. Short Codes
Page 27
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Call Pickup Line
Pick up an incoming call which is presenting, held or parked. Pickup executed using Line Appearance ID
specified in Telephone Number. For privacy reasons, Call Pickup Line cannot be used on a held or
parked conference call. As this feature is applied to presenting single party held / parked calls only, user
intrusion settings do not apply. This feature is not supported on T3 phones.
·
Telephone Number:
Target Line Appearance ID.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Call Pickup Any, Call Pickup Extn, Call Pickup Group, Call Pickup Members, Acquire
Call, Call Pickup User.
·
IP Office Software Level: 2.1 , 3.0DT , 3.0 , 3.1 , 3.2
, 4.0
*, 4.1
.
*Added in the IP Office 4.0 Q2 2007 maintenance release.
Example
This short code is a default within the Manager configuration. N represents the specific Line Appearance
ID.
·
Short Code: *99*N#
·
Telephone Number: N
·
Feature: CallPickupLine
Call Pickup Group
Pick up a call ringing any hunt group of which the user is a member.
·
Telephone Number:
·
Default Short Code:
*31
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
PickG
·
See also: Call Pickup Any, Call Pickup Extn, Call Pickup Members, Acquire Call, Call Pickup
Line, Call Pickup User.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is an example of the short code setup.
·
Short Code: *31
·
Feature: CallPickupGroup
Page 28
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Call Pickup Members
This feature can be used to pick up any call to an extension that is a member of the Hunt Group
specified. The incoming call can be as a result of a DID call to that extension, an internal call to that
extension or an internal or external call to the Hunt Group.
Note that this function will not work for calls to a hunt group member who currently has their membership
disabled.
·
Telephone Number:
Group number or "Group name".
·
Default Short Code:
*53*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
PickM
·
See also: Call Pickup Any, Call Pickup Extn, Call Pickup Group, Acquire Call, Call Pickup Line,
Call Pickup User.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is an example of the short code setup. N represents the extension number of the Hunt Group. For
example, if a user dials *53*500#, they will pick up the call coming into extension 500 (the hunt group's
extension).
·
Short Code: *53*N#
·
Telephone Number: N
·
Feature: CallPickupMembers
Manager: 03. Short Codes
Page 29
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Call Pickup User
Pick up an incoming call which is presenting, held or parked. Pickup executed using the user extension
number specified in Telephone Number. For privacy reasons, Call Pickup User cannot be used on a held
or parked conference call. As this feature is applied to presenting single party held / parked calls only,
user intrusion settings do not apply. This feature is not supported on T3 phones.
·
Telephone Number:
Target user extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Call Pickup Any, Call Pickup Extn, Call Pickup Group, Call Pickup Members, Acquire
Call, Call Pickup Line.
·
IP Office Software Level: 2.1 , 3.0DT , 3.0 , 3.1 , 3.2
, 4.0
*, 4.1
.
*Added in the IP Office 4.0 Q2 2007 maintenance release.
Example
N represents the specific user.
·
Short Code: *99*N#
·
Telephone Number: N
·
Feature: CallPickupUser
Call Queue
Queue the current call to the destination phone, even when the destination phone is busy. This is the
same as a transfer except it allows you to transfer to a busy phone.
·
Telephone Number:
Target extension number.
·
Default Short Code:
*33*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Queue
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is an example of the short code setup. N represents the extension the caller wishes to queue for.
For example, if a user dials *33*201# while connected to a caller, this caller will be queued for extension
201.
·
Short Code: *33*N#
·
Telephone Number: N
·
Feature: CallQueue
Page 30
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Call Record
This feature allows you to record a conversation. To use this requires Voicemail Pro. Refer to your local
regulations in relation to the recording of calls. Call recording also requires available conference
resources similar to a 3-way conference.
·
IP Office 4.0+ provides privacy features that allow users to indicate that a call should not be
recorded. See Private Calls.
·
Telephone Number:
Target extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Recor
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Record your own extension's call
To use this short code, the user should place the call on hold and dial *55. They will automatically be
reconnected to the call when recording begins.
·
Short Code: *55
·
Telephone Number: None
·
Feature: CallRecord
Manager: 03. Short Codes
Page 31
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Call Steal
This function can be used with or without a specified user target.
·
If the specified target has alerting calls, the function will connect to the longest waiting call.
·
If the specified target has no alerting calls but does have a connected call, the function will take
over the connected call, disconnecting the original user. This usage is subject to the Can
Intrude setting of the Call Steal user and the Cannot Be Intruded setting of the target. The
feature is independent the intrude settings of the third party to the call.
·
If no target is specified, the function attempts to reclaim the users last transferred call if it has not
been answered or has been answered by voicemail.
·
Telephone Number:
Target extension number or blank for last call transferred.
·
Default Short Code:
*45*N# and *46
·
Phone Manager Control:
Actions | Reclaim
·
SoftConsole Control:
Actions | Reclaim Call.
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Taking Over a Call
In this example, N represents the extension to be taken over. For example, if a user dials *45*201#, they
will take over the current call on extension 201.
·
Short Code: *45*N#
·
Telephone Number: N
·
Feature: Call Steal
Example: Reclaiming a Call
This short code reclaims the last call from your extension. This function is useful when you want to catch
a call you have just missed that has gone off to Voicemail.
·
Short Code: *46
·
Feature: Call Steal
Page 32
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Call Waiting On
Enables call waiting on the user's extension. When on, if the user receives a second calls when already
on a call, they hear a call waiting tone in the speech path.
Call waiting settings are ignored for users with multiple call appearance buttons. In this case the
appearance buttons are used to indicate additional calls. Call waiting is automatically applied for users
with 'internal twinned' phones.
·
Telephone Number:
·
Default Short Code:
*15
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
CWOn
·
See also: Call Waiting Off, Call Waiting Suspend.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *15
·
Feature: CallWaitingOn
Call Waiting Off
Disables call waiting on the user's extension. Call waiting may be applied for users with internal twinned
phones regardless of their call waiting settings.
·
Telephone Number:
·
Default Short Code:
*16
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
CWOff
·
See also: Call Waiting On, Call Waiting Suspend.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *16
·
Feature: Call Waiting Off
Manager: 03. Short Codes
Page 33
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Call Waiting Suspend
For phones using call waiting, this feature temporarily disables call waiting for the duration of the user's
next call.
·
Telephone Number:
·
Default Short Code:
*70 (A-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
CWSus
·
See also: Call Waiting On, Call Waiting Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup. This short code is a default within the Manager configuration.
·
Short Code: *70
·
Feature: CallWaitingSuspend
Cancel All Forwarding
This feature cancels all forms of forwarding on the user's extension including "Follow Me" and "Do Not
Disturb".
·
Telephone Number:
·
Default Short Code:
*00
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwdOf
·
See also: Forward On Busy On, Forward On Busy Off, Forward On No Answer On, Forward On
No Answer Off, Forward Unconditional On, Forward Unconditional Off, Do Not Disturb On, Do
Not Disturb Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *00
·
Feature: CancelCallForwarding
Page 34
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Cancel Ring Back When Free
Cancels any existing ring back (also known as callback) set by the user.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
RBak-
·
See also: Ring Back When Free.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Cancel Ring Back When Free
This example Short Code will cancel Ring Back When Free on the specified extension. N represents the
target extension from which you have set the ring back. For example, if Paul has set a ring back on
extension 201, he must dial *84*201# to cancel that ring back request.
·
Short Code: *84*N#
·
Telephone Number: N
·
Feature: CancelRingBackWhenFree
Channel Monitor
For Avaya use only.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Clear Call
This feature can be used to end the current call.
·
Telephone Number:
·
Default Short Code:
*52
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Clear
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup. This example could be used in a situation where you are
doing a supervised transfer and the party to be transferred to does not want to take the call. In this
scenario, you can put the call on hold and dial *52. This will clear the last connected call (the party who
has just refused the transfer) and retrieve the original call.
·
Short Code: *52
·
Feature: Deny/ClearCall
Manager: 03. Short Codes
Page 35
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Clear CW
This feature is most commonly used to end the user's current call and answer the waiting call. Note: Call
waiting settings are ignored for users with multiple call appearance buttons.
·
Telephone Number:
·
Default Short Code:
*26 (A-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
ClrCW
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *26
·
Feature: ClearCW
Clear Hunt Group Night Service
This feature changes the specified hunt group from 'Night Service' mode to 'In Service' mode. This will
not override a hunt group in night service due to a time profile.
·
Telephone Number: Hunt group extension number. For IP Office 4.0+, if left blank, the short
code will affect all hunt groups of which the user is a member.
·
Default Short Code:
*21*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HGNS-
·
See also: Clear Hunt Group Out Of Service, Set Hunt Group Night Service, Set Hunt Group Out
Of Service.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup. N represents the telephone number of the hunt group to be
taken out of "Night Service" mode and placed into "In Service" mode. For example, when *21*201# is
dialed, the hunt group associated with extension 201 will be taken out of "Night Service" mode.
·
Short Code: *21*N#
·
Telephone Number: N
·
Feature: ClearHuntGroupNightService
Page 36
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Clear Hunt Group Out Of Service
This feature changes the specified hunt group from 'Out of Service' mode to 'In Service' mode. This will
not override a hunt group in night service due to a time profile.
·
Telephone Number: Hunt group extension number. For IP Office 4.0+, if left blank, the short
code will affect all hunt groups of which the user is a member.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HGOS-
·
See also: Clear Hunt Group Night Service, Set Hunt Group Night Service, Set Hunt Group Out
Of Service.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Clear Hunt Group Out Of Service feature. N represents the
telephone number of the hunt group to be taken out of "Out of Service" mode. For example, when
*55*201# is dialed, the hunt group associated with extension 201 will be placed into "In Service" mode.
·
Short Code: *55*N#
·
Telephone Number: N
·
Feature: ClearHuntGroupOutOfService
Clear Quota
This feature refreshes the time quota for all services or a specific service.
·
Telephone Number:
"Service name" or "" (all services).
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Quota
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 37
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Conference Add
Places any calls the user has on hold into a conference with the user. This feature is useful for
impromptu conferences.
·
Telephone Number:
·
Default Short Code:
*47
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Conf+
·
See also: Conference Meet Me.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *47
·
Feature: ConferenceAdd
Conference Meet Me
This feature allows a user to join a specific conference. Note that this feature is not supported on IP
Office IP500 systems running in IP Office Standard Edition mode.
·
Telephone Number:
Conference number. This can be an alphanumeric value up to 15
characters.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
CnfRv
·
See also: Conference Add.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
CW
Pick up the waiting call. This feature provides same functionality as pressing the Recall or Hold key on
the phone. Unlike the Clear CW feature, this feature does not disconnect you from the existing call when
the second call is picked up.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 38
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Dial
This short code feature allows users to dial the number specified to an outside line.
·
Telephone Number:
Telephone number.
·
Default Short Code:
Various depending on locale.
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Dial
·
See also: Dial Direct, Dial Emergency, Dial Extn, Dial Inclusion, Dial Paging.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Creating a Speed Dial
In this example, users entering 401 on their telephone key pad will dial the New Jersey Office on 212
555 0000.
·
Short Code: 401
·
Telephone Number: 2125550000
Example: Replace Outgoing Caller ID
This short code is useful in a "call center" environment where you do not want customers to have access
to the number of your direct line; you want the general office number displayed. The sample short code
below will force the outgoing caller ID to display 123. Note: The usability of this feature is dependent
upon your local service provider.
·
Short Code: ?
·
Telephone Number: .s123
Example: External Dialing Prefix
The short code is for dialing a prefix for an outside line N represents the external number you want to
call.
·
Short Code: 9N
·
Telephone Number: N
Example: Blocking Caller ID
This is for blocking Caller ID for external calls. This feature can be applied to specific external numbers
or to all out going calls. In most situations, the company will choose to block the caller ID for all external
calls or leave it available for all external calls.
·
Short Code: 9N
·
Telephone Number: NW
Example: Maximum Call Length
The character t can be used in dialing short codes to set the maximum allowed duration of a call. For
example, the following short code will dial a number but then disconnect the call after 20 minutes (plus or
minus a minute).
·
Short Code: 9N
·
Telephone Number: Nt(20)
Manager: 03. Short Codes
Page 39
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Dial 3K1
Sets the ISDN bearer capabilities to 3.1Khz audio call.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Dial 56K
Sets the ISDN bearer capabilities to 56Kbps data call.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Dial 64K
Sets the ISDN bearer capabilities to 64Kbps data call.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 40
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Dial CW
Call the specified extension number and force call waiting indication on if the extension is already on a
call.
If the user has call appearance buttons programmed, call waiting will not get activated. The next
incoming call will appear on an available call appearance button. When there are no available call
appearance buttons, the next incoming call will receive busy tone.
·
Telephone Number:
Extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DCW
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the extension number to be dialed. For example, a user dialing *97*201# will force call
waiting indication on at extension 201 if extension 201 is already on a call.
·
Short Code: *97*N#
·
Telephone Number: N
·
Feature: DialCW
Dial Direct
Call the extension specified and force automatic answer if supported by the telephone type.
·
Telephone Number:
Extension number
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Dirct
·
See also: Dial Paging.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This allows the extension specified to be automatically answered. N represents the extension that will be
forced to automatically answer. For example, when a user dials *83*201#, extension 201 will be forced to
automatically answer the call.
·
Short Code: *83*N#
·
Telephone Number: N
·
Feature: DialDirect
Manager: 03. Short Codes
Page 41
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Dial Direct Hot Line
When the line appearance is mapped to a short code using the DialDirectHotLine short code feature,
no secondary dial tone is generated and the number is dialed directly. This feature should not be
confused with the hot line feature enabled using ?D short codes.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the DialDirectHotLine feature. The short code *83* should then be
set as the prefix for the particular line required.
·
Short Code: *83*
·
Telephone Number: .
·
Feature: DialDirectHotLine
Dial Emergency
Dials the number specified regardless of any call barring applicable to the user.
On all IP Office systems, regardless of locale, system and or ARS, short codes using the Dial
Emergency feature should be created for any required emergency service numbers. Those short codes
should be useable by all users from all extensions. Those short codes should route the calls to suitable
lines. If the system uses prefixes for external dialing, the dialing of emergency numbers with and without
the prefix should be allowed. Note that the blocking of emergency numbers or the routing of emergency
numbers to a intermediate destination other than the emergency network may be against local and
nation laws.
For systems with a United States locale, the Dial Emergency short code acts differently. Calls matched
to Dial Emergency short codes are routed using the details contained in the E911 forms. This routing will
then be either via installed E911 Adjunct equipment or via grouped set of trunks and extensions called
zones.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Emrgy
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 42
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Dial Extn
This feature can be used to dial an internal extension number.
·
Telephone Number:
Extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Dial Direct, Dial Paging, DialPhysicalExtensionByNumber, DialPhysicalNumberByID.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Dial on Pick up
The following user short code dials the extension specified the moment the user's handset it is picked
up.
·
Short Code: ?D
·
Telephone Number: 201
·
Line Group ID: 0
·
Feature: DialExtn
Manager: 03. Short Codes
Page 43
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Dial Inclusion
This feature intrudes on the existing call of the specified target extension. The intruder and the target
extension can then talk but cannot be heard by the other party. This can include intruding into a
conference call, where the conference will continue without the intrusion target.
During the intrusion all parties hear a repeated intrusion tone. When the intruder hangs-up the original
call parties are reconnected.
Use of this feature is subject to the Can Intrude status (configured in Manager via the User form's
Telephony tab) of the intruder and the target extension (the extension to be intruded upon).
Attempting to hold a dial inclusion call simply ends the intrusion part of the call. The inclusion cannot be
parked.
·
Telephone Number:
Target extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Inclu.
·
See also: Call Intrude.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the extension to be intruded upon. For example, if a user dials *97*201# while extension
201 is on a call, then the user is intruding into extn. 201's current call.
·
Short Code: *97*N#
·
Telephone Number: N
·
Feature: DialInclusion
Page 44
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Dial Paging
This feature makes a page call to an extension or group. The target extension or group members must
support page calls.
·
Telephone Number:
Extension or group number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Page
·
See also: Dial Direct.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Paging Limits
The table below lists the maximum recommended size for paging groups.
IP Office
Software Level
3.2
4.0+
64
IP500
48
24
IP412
32
16
IP406 V2
16
16
Small Office Edition
16
IP406
16
IP403
Manager: 03. Short Codes
Page 45
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Dial Physical Extension by Number
Dial a specified extension number regardless of the current user logged on at that extension and any
forwarding, follow me or do not disturb settings applied by the current extension user. Note that the
extension number used is the Base Extension number set against the extension configuration settings.
·
Telephone Number:
Base Extension number.
·
Default Short Code:
*70*N# (MU-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
PhyEx
·
See also: Dial Physical Number By ID, Priority Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
The example below allows the extension with the base extension number 200 to be called regardless of
the extension number of the user currently logged on at that extension.
·
Short Code: *97
·
Telephone Number: 201
·
Feature: DialPhysicalExtnByNumber
Dial Physic Extension By ID
Dial a specific extension using its system ID. This may be necessary in hot desking environments where
some extensions have been created with no default extension number. Without an extension number, a
call can not be made to that extension unless a short code is created.
·
Telephone Number:
Extension ID
·
Default Short Code:
*71*N# (MU-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DialP
·
See also: DialPhysicalExtensionByNumber, Priority Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
In the above example, if the telephone at extension ID 16 is not associated with an extension number, a
user can dial *97 to connect to that phone. This may be useful in hot desking environments where some
extensions may not have a dedicated base extension number.
·
Short Code: *97
·
Telephone Number: 16
·
Feature: DialPhysicalNumberByID
Page 46
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Dial Speech
This feature allows a short code to be created to force the outgoing call to use the Speech bearer
capability.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DSpch
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Dial V110
Sets the ISDN bearer capabilities to V110. The call is presented to local exchange as a "Data Call". It is
ideal for some bulletin boards.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Dial V120
Sets the ISDN bear capabilities using V.120. The call is presented to local exchange as a "Data Call".
This will run at speeds up to 64K per channel but has a slightly higher Protocol overhead than pure 64K
operation. Useful for some bulletin board systems as it allows the destination to run at a different
asynchronous speed to the calling end.
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 47
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Dial Video
Sets the call protocol to Sync PPP, ISDN rate is set to 64000 bps. The call is presented to the local
exchange as a "Video Call".
·
Telephone Number:
Telephone number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Disable ARS Form
This feature can be used to put an ARS form out of service. It can be used with ARS forms for which an
Out of Service Route has been configured in Manager. The short code feature Enable ARS Form can
be used to return an ARS form to in service.
·
Telephone Number: ARS form number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Disable Internal Forwards
This feature turns off the forwarding of internal calls for the user. It applies to Forward Unconditional,
Forward on Busy and Forward on No Answer.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Disable Internal Forward Unconditional, Disable Internal Forward Busy or No Answer,
Cancel All Forwarding, Enable Internal Forwards, Enable Internal Forward Unconditional, Enable
Internal Forward Busy or No Answer.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 48
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Disable Internal Forward Unconditional
This feature turns off the forwarding of internal calls for the user. It applies to Forward Unconditional
only.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Disable Internal Forwards, Disable Internal Forward Busy or No Answer, Cancel All
Forwarding, Enable Internal Forwards, Enable Internal Forward Unconditional, Enable Internal
Forward Busy or No Answer.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Disable Internal Forward Busy or No Answer
This feature turns off the forwarding of internal calls for the user. It applies to Forward on Busy and
Forward on No Answer.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Disable Internal Forwards, Disable Internal Forward Unconditional, Cancel All
Forwarding, Enable Internal Forwards, Enable Internal Forward Unconditional, Enable Internal
Forward Busy or No Answer.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 49
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Display Msg
Allows the sending of special functions to DS port display phone extensions.
·
Telephone Number:
The telephone number takes the format xxxx;[0)nnn/ppppppp where:
·
xxx is the target extension.
·
nnn is the Definity feature number of the emulation feature. See below.
·
Abbreviated Dial (129), Abbreviated Dial Pause (130), Abbreviated Dial Program
(7), Abbreviated Dial Stop (148), Account Code Entry (128), ACD Agent Statistics
(147), ACD Stroke Count (135), AD Special Function Mark (142), AD Special
Function Wait (149), AD Special Functions (145), AD Suppress (146), Automatic
Callback (6), Automatic Intercom (139), Call Forwarding All (8), Call Park (9), Call
Park To Other Extension (143), Call Pickup (132), Cancel Leave Word Calling
(133), Consult (134), Dial Intercom (140), Directed Call Pickup (136), Send All
Calls (10), Stored Number View (150), Time of Day (11), Timer (4).
·
ppppppp is the parameter data if required.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Displ
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Do Not Disturb Exception Add
This feature adds a number to the user's "Do Not Disturb Exception Numbers List". This can be an
internal extension number or external ICLID. For further details see Do Not Disturb (DND) in the
Telephone Features section.
·
Telephone Number: Telephone number or ICLID. Up to 31 characters.
For ICLID numbers any prefix added by the IP Office system must also be included.
·
Default Short Code:
*10*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DNDX+
·
See also: Do Not Disturb Exception Delete, Do Not Disturb On, Do Not Disturb Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the number to be added to the user's "Do Not Disturb Exception List". For example, when a
user has DND turned on and dials *10*4085551234#, incoming calls from telephone number (408) 555-
1234. All other calls, except those numbers on the exception list hear busy tones or are redirected to
voicemail if available.
·
Short Code: *10*N#
·
Telephone Number: N
·
Feature: DoNotDisturbExceptionAdd
Page 50
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Do Not Disturb Exception Delete
This feature removes a number from the user's "Do Not Disturb Exception List". For further details see
Do Not Disturb (DND) in the Telephone Features section.
·
Telephone Number:
Telephone number or ICLID.
·
Default Short Code:
*11*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DNDX-
·
See also: Do Not Disturb Exception Add, Do Not Disturb On, Do Not Disturb Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the number to be deleted from the user's "Do Not Disturb Exception List". For example,
when a user has DND turned on and the telephone number (408) 555-1234 in their "Do Not Disturb
Exception List", dialing *10*4085551234# will remove this phone number from the list. Incoming calls
from (408) 555-1234 will no longer be allowed through; instead they will hear busy tone or be redirected
to voicemail if available.
·
Short Code: *11*N#
·
Telephone Number: N
·
Feature: DoNotDisturbExceptionDel
Do Not Disturb On
This feature puts the user into 'Do Not Disturb' mode. When on, all calls, except those from numbers in
the user's exception list hear busy tones or are redirected to voicemail if available. For further details
see Do Not Disturb (DND) in the Telephone Features section.
·
Telephone Number:
·
Default Short Code:
*08
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DNDOn
·
See also: Do Not Disturb Off, Do Not Disturb Exception Add, Do Not Disturb Exception Delete.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *08
·
Feature: DoNotDisturbOn
Manager: 03. Short Codes
Page 51
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Do Not Disturb Off
Cancels the user's 'do not disturb' mode if set. For further details see Do Not Disturb (DND) in the
Telephone Features section.
·
Telephone Number:
·
Default Short Code:
*09
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
DNDOf
·
See also: Do Not Disturb On, Do Not Disturb Exception Add, Do Not Disturb Exception Delete.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is a default within the Manager configuration. Below is a sample of the short code setup.
·
Short Code: *09
·
Feature: DoNotDisturbOff
Enable ARS Form
This feature can be used to put an ARS form in service. It can be used with ARS forms that have been
put out of service through Manager or the use of a Disable ARS Form short code.
·
Telephone Number: ARS form number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Enable Internal Forwards
This feature turns on the forwarding of internal calls for the user. It applies to Forward Unconditional,
Forward on Busy and Forward on No Answer.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Disable Internal Forwards, Disable Internal Forward Unconditional, Disable Internal
Forward Busy or No Answer, Cancel All Forwarding, Enable Internal Forward Unconditional,
Enable Internal Forward Busy or No Answer.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 52
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Enable Internal Forward Unconditional
This feature turns on the forwarding of internal calls for the user. It applies to Forward Unconditional
only.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Disable Internal Forwards, Disable Internal Forward Unconditional, Disable Internal
Forward Busy or No Answer, Cancel All Forwarding, Enable Internal Forwards, Enable Internal
Forward Busy or No Answer.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Enable Internal Forward Busy or No Answer
This feature turns on the forwarding of internal calls for the user. It applies to Forward on Busy and
Forward on No Answer.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Disable Internal Forwards, Disable Internal Forward Unconditional, Disable Internal
Forward Busy or No Answer, Cancel All Forwarding, Enable Internal Forwards, Enable Internal
Forward Unconditional.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 53
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Extn Login
This feature allows a user to take over ownership of an extension. The Telephone Number entered is the
"Extension*Login Code" of the required User. Users' login codes are set within the User | Telephony tab.
Note that on some phones, the dialed digits are recorded and may include the login code used.
Login codes of up to 15 digits are supported with Extn Login buttons. Login codes of up to 31 digits are
supported with Extn Login short codes.
·
Telephone Number: Extension Number*Login Code.
If just a single number is dialed containing no * separator, the IP Office assumes that the
extension number to use is the physical extension's default extension number and that the
number dialed is the login code.
·
Default Short Code:
*35*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Login
·
See also: Extn Logout.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Individual Hot Desking
Based on the above sample short code, Paul (extension 204) can go to another phone (even if it is
already logged on by another user) and log on as extension 204 by simply dialing 299. Once Paul has
logged onto this phone, extension 204 is logged out at Paul's original phone. For Paul to make use of
this short code, his login code set within User | Telephony must match that configured in the above short
code. When Paul logs out of the phone he has "borrowed", his original extension will automatically be
logged back on.
·
Short Code: 299
·
Telephone Number: 204*1234
·
Feature: Extnlogin
Example: Log In
The default short code for logging into a phone is configured as shown below. N represents the users
extension number followed by a * and then their login code, for example *35*401*123#.
·
Short Code: *35*N#
·
Telephone: N
·
Feature: ExtnLogin
Page 54
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Extn Logout
This feature logs the user off the phone at which they are logged on.
For IP Office 4.0 and higher this feature cannot be used by a user who does not have a login code or by
the default associated user of an extension unless they are set to forced login.
·
Telephone Number:
·
Default Short Code:
*36
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Logof
·
See also: Extn Login.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Extn Logout feature. This short code is a default within the
Manager configuration.
·
Short Code: *36
·
Feature: ExtnLogout
Flash Hook
This feature sends a hook flash signal to the currently connected line if it is an analog line.
·
Telephone Number: Pre-IP Office 4.0/ IP Office 4.0+: Optional
For IP Office 4.0 and higher, the telephone number field can be used to set the transfer
destination number for a Centrex Transfer. In this case the use of the short code Forced
Account Code and Forced Authorization Code are not supported and the Line Group Id must
match the outgoing line to the Centrex service provider.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Flash
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Flash Hook feature.
·
Short Code: *96
·
Feature: FlashHook
Manager: 03. Short Codes
Page 55
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Follow Me Here
Causes calls to the extension number specified to be redirected to the extension initiating the 'Follow Me
Here'. If the redirected call receives a busy tone or is not answered, then the call behaves as though the
User's extension had failed to answer. For further details see Follow Me in the Telephone Features
section.
·
Telephone Number:
Extension to redirect to the dialing extension.
·
Default Short Code:
*12*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Here+
·
See also: Follow Me Here Cancel, Follow Me To.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This feature is used at the Follow Me destination. N represents the extension number of the user wanting
their calls redirected to that destination. For example, User A's extension is 224. However they are
working at extension 201 and want their calls redirected there. If the following short code is available,
they can do this by dialing *12*224# at extension 201.
·
Short Code: *12*N#
·
Telephone Number: N
·
Feature: FollowMeHere
Follow Me Here Cancel
Cancels any Follow Me set on the specified extension. This action can only be performed from the
extension from which the original Follow Me Here was initiated. For further details see Follow Me in the
Telephone Features section.
·
Telephone Number:
Extension being redirected to the dialing extension.
·
Default Short Code:
*13*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Here-
·
See also: Follow Me Here, Follow Me To.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This feature is used at the Follow Me destination. N represents the extension number of the user whose
calls are being redirected to that destination. For example, User A's extension is 224. However they are
working at extension 201 and so have set a Follow Me on their own extension to redirect their calls to
201. If the following short code is available, they can cancel the Follow Me by dialing *13*224# at
extension 201.
·
Short Code: *13*N#
·
Telephone Number: N
·
Feature: FollowMeHereCancel
Page 56
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Follow Me To
Causes calls to the extension to be redirected to the Follow Me destination extension specified. For
further details see Follow Me in the Telephone Features section.
·
Telephone Number:
Target extension number or blank (cancel Follow Me To)
·
Default Short Code:
*14*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FolTo
·
See also: Follow Me Here, Follow Me Here Cancel.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This feature is used at the extension that wants to be redirected. N represents the extension number to
which the user wants their calls redirected. For example, User A's extension is 224. However they are
working at extension 201 and want their calls redirected there. If the following short code is available,
they can do this by dialing *14*201# at extension 224.
·
Short Code: *14*N#
·
Telephone Number: N
·
Feature: FollowMeTo
Forward Hunt Group Calls On
Forward the user's hunt group calls to their forward number when the user has Forward Unconditional
active. For further details see Forward Unconditional in the Telephone Features section.
This option is only applied for calls to Sequential and Rotary type hunt groups. Calls from other hunt
group types are not presented to the user when they have Forward Unconditional active. Note also that
hunt group calls cannot be forwarded to another hunt group.
·
Telephone Number:
·
Default Short Code:
*50
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwdH+
·
See also: Forward Hunt Group Calls Off, Forward Unconditional On, Forward Unconditional Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is useful if the hunt group member temporarily uses another workstation and so does not
require a permanent extension change.
·
Short Code: *50
·
Feature: ForwardHuntgroupCallsOn
Manager: 03. Short Codes
Page 57
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Forward Hunt Group Calls Off
This feature cancels the forwarding of the user's hunt group calls. For further details see Forward
Unconditional in the Telephone Features section.
·
Telephone Number:
·
Default Short Code:
*51
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwdH-
·
See also: Forward Hunt Group Calls On, Forward Unconditional On, Forward Unconditional Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *51
·
Feature: ForwardHuntgroupCallsOff
Forward Number
Sets the number to which the user's calls are redirected. This can be an internal or external number. The
number is still subject to the user's call barring settings. For further details see Forward Unconditional
in the Telephone Features section.
This feature does not activate forwarding; it only sets the number for the forwarding destination.
This number is used for all forward types; Forward Unconditional, Forward on Busy and Forward on No
Answer, unless the user has a separate Forward on Busy Number set for forward on busy and forward
on no answer functions.
·
Telephone Number:
Telephone number.
·
Default Short Code:
*07*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwdNo
·
See also: Forward On Busy Number.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the forward destination. For example, if extension 224 wants to set the forwarding number
to extension 201, the user can dial *07*201#.
·
Short Code: *07N*#
·
Telephone Number: N
·
Feature: ForwardNumber
Page 58
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Forward On Busy Number
Sets the number to which the user's calls are forwarded when Forward on Busy or Forward on No
Answer are on. If no Forward on Busy Number is set, those functions use the Forward Number.
This feature does not activate the forwarding, it only sets the number for the forwarding destination.
·
Telephone Number:
Telephone number.
·
Default Short Code:
*57*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwBNo
·
See also: Forward Number.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the extension number to be forwarded to. For example, if Paul (whose extension is 224)
wants to set the forwarding number for his 'Forward on Busy' and/or 'Forward on No Answer' feature to
extension 201, Paul can dial *57*201# followed by the short code for the forwarding function.
·
Short Code: *57N*#
·
Telephone Number: N
·
Feature: ForwardOnBusyNumber
Forward On Busy On
This feature enables forwarding when the user's extension is busy. It uses the Forward Number
destination or, if set, the Forward on Busy Number destination.
If the user has call appearance buttons programmed, the system will not treat them as busy until all the
call appearance buttons are in use.
For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can also be used to control whether
internal calls are forwarded.
·
Telephone Number:
·
Default Short Code:
*03
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwBOn
·
See also: Forward On Busy Off, Cancel All Forwarding, Enable Internal Forward Busy or No
Answer.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *03
·
Feature: ForwardOnBusyOn
Manager: 03. Short Codes
Page 59
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Forward On Busy Off
This feature cancels forwarding when the user's extension is busy.
·
Telephone Number:
·
Default Short Code:
*04
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwBOf
·
See also: Forward On Busy On, Cancel All Forwarding.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *04
·
Feature: ForwardOnBusyOff
Forward On No Answer On
This feature enables forwarding when the user's extension is not answered within the period defined by
their No Answer Time. It uses the Forward Number destination or, if set, the Forward on Busy
Number destination.
For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can also be used to control whether
internal calls are forwarded.
·
Telephone Number:
·
Default Short Code:
*05
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwNOn
·
See also: Forward On No Answer Off, Cancel All Forwarding.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup. Remember that the forwarding number for this feature uses
the 'Forward on Busy Number'.
·
Short Code: *05
·
Feature: ForwardOnNoAnswerOn
Page 60
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Forward On No Answer Off
This feature cancels forwarding when the user's extension is not answered.
·
Telephone Number:
·
Default Short Code:
*06
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwNOf
·
See also: Forward On No Answer On.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *06
·
Feature: ForwardOnNoAnswerOff
Forward Unconditional On
This feature enables forwarding of all calls, except group calls, to the Forward Number set for the user's
extension. To also forward hunt group calls, Forward Hunt Group Calls On must also be used. For
further details see Forward Unconditional in the Telephone Features section.
For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can also be used to control whether
internal calls are forwarded.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwUOn
·
See also: Forward Unconditional Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Remember that this feature requires having a forward number configured.
·
Short Code: *01
·
Feature: ForwardUnconditionalOn
Manager: 03. Short Codes
Page 61
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Forward Unconditional Off
This feature cancels forwarding of all calls from the user's extension. Note: This does not disable
Forward on No Answer and or Forward on Busy if those functions are also on. For further details see
Forward Unconditional in the Telephone Features section.
·
Telephone Number:
·
Default Short Code:
*02
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
FwUOf
·
See also: Forward Unconditional On.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample of the short code setup.
·
Short Code: *02
·
Feature: ForwardUnconditionalOff
Group Listen Off
Disables the group listen function for the user's extension. See Group Listen On.
Note: Group listen is not supported for IP phones or when using the phones HEADSET button headset.
Currently connected calls are not affected by changes to this setting.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
GroupListenOff
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Group Listen Off feature.
·
Short Code: *27
·
Feature: GroupListenOff
Page 62
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Group Listen On
Using group listen allows callers to be heard through the phone's handsfree speaker but to only hear the
phone's handset microphone. When group listen is enabled, it modifies the hands free functionality of the
short code user's terminal in the following manner
·
When the user's phone is placed in handsfree / speaker mode, the speech path from the
connected party is broadcast on the phone speaker but the phone's base microphone is disabled.
·
The connected party can only hear speech delivered directly by the short code users handset
microphone.
This enables listeners local to the short code user's phone to hear the connected party whilst limiting the
connected party to hear only what is communicated via the user's handset.
·
Group listen is not supported for IP phones or when using a phone's HEADSET button.
·
Currently connected calls are not affected by changes to this setting. If group listen is required it
must be selected before the call is connected.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
GroupListenOn
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Group Listen Off feature.
·
Short Code: *28
·
Feature: GroupListenOn
Manager: 03. Short Codes
Page 63
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Headset Toggle
Toggles between the use of a headset and the telephone handset.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HdSet
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Headset Toggle feature. This short code can be used to toggle
the feature on/off. If an Avaya supported headset is connected to your telephone, this short code can be
used to toggle between using the headset and the telephone handset.
·
Short Code: *55
·
Feature: HeadsetToggle
Hold Call
This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN exchange, freeing up the
ISDN B channel. The Hold Call feature "holds" the current call to a slot. The current call is always
automatically placed into slot 0 if it has not been placed in a specified slot. Only available if supported by
the ISDN exchange.
·
Telephone Number:
Exchange hold slot number or blank (slot 0).
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Hold
·
See also: Hold CW, Hold Music, Suspend Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Hold Call feature. This short code is a default within the
Manager configuration. N represents the exchange hold slot number you want to hold the call on. For
example, while connected to a call, dialing *24*3# will hold the call onto slot 3 on the ISDN.
·
Short Code: *24*N#
·
Telephone Number: N
·
Feature: HoldCall
Page 64
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Hold CW
This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN exchange, freeing up the
ISDN B channel. The Hold CW feature "holds" the current call to an exchange slot and answers the call
waiting. The current call is always automatically placed into slot 0 if it has not been placed in a specified
slot. Only available if supported by the ISDN exchange.
·
Telephone Number:
Exchange slot number or blank (slot 0).
·
Default Short Code:
*27*N# (A-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HoldCW
·
See also: Hold Call, Suspend Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Hold CW feature.
·
Short Code: *27*N#
·
Feature: HoldCW
Hold Music
This feature allows the user to listen to the system's music on hold. See Music On Hold for more
information relating to MOH.
·
Telephone Number:
·
Default Short Code:
*34
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Music
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is a sample short code using the Hold Music feature. This short code is a default within the
Manager configuration.
·
Short Code: *34
·
Feature: HoldMusic
Manager: 03. Short Codes
Page 65
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Hunt Group Disable
This feature disables the user's membership of the specified hunt group. They will no longer receive call
to that hunt group until their membership is enabled again. To use this feature, you must already belong
to the hunt group. See also Hunt Group Enable.
·
Telephone Number:
Group number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HGDis
·
See also: Hunt Group Enable.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Previously in IP Office 3.2 the Set Hunt Group Night Service, Set Hunt Group Out of Service and
Hunt Group Enable short code features toggled. That behaviour is not supported in 4.0 and higher.
Example
N represents the hunt group number from which the user wants to be disabled from. For example, if Paul
wants to be disabled from the Sales hunt group (extn. 500), he needs to dial *90*500#.
·
Short Code: *90*N#
·
Telephone Number: N
·
Feature: HuntGroupDisable
Hunt Group Enable
This feature enables the user's membership of a hunt group so they can begin to receive calls to the
specified hunt group. To use this feature, the user must already belong to the hunt group. This short
code can not be used to add someone to a hunt group. This must be done within Manager's Hunt Group
form.
·
Telephone Number:
Group number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HGEna
·
See also: Hunt Group Disable.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code can be used to turn the feature on. N represents the hunt group number for which the
user wants to start receiving calls. For example, if Paul is already a member of the sales hunt group
(extn. 500) but has changed his availability status for that hunt group using hunt group disable, he can
make himself available for receiving calls to the Sales hunt group again by dialing *91*500#.
·
Short Code: *91*N#
·
Telephone Number: N
·
Feature: HuntGroupEnable
Page 66
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Last Number Redial
This feature allows an extension to redial the last number they dialed.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
MCID Activate
This feature should only be used in agreement with the ISDN service provider and the appropriate local
legal authorities. It allows users with User | Telephony | Can Trace Calls set to trigger a malicious call
trace of their previous call at the ISDN exchange. Refer to Telephone Features Malicious Call Tracing for
further details.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control: Advanced | Miscellaneous | MCID Activate.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Mobile Twinned Call Pickup
This short code feature allows the user to pickup a call ringing or connected at the destination of their
mobile twinning number. This short code can only be used from the primary extension which is being
used for the twinning operation.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be subject to a
time profile.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Set Mobile Twinning Number, Set Mobile Twinning On, Set Mobile Twinning Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 67
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Off Hook Station
Enables or disables whether the user's extension acts as a fully hands free unit. Typically this is used
when the answering and clearing of calls is done through an application such as Phone Manager. This
feature is also configurable via Phone Manager.
·
Telephone Number:
"Y" for on or "N" for off.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
OHStn
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example: Turning the off hook station off
·
Short Code: *99
·
Telephone Number: N
·
Feature: OffHookStation
Example: Turning the off hook station on
·
Short Code: *98
·
Telephone Number: Y
·
Feature: OffHookStation
Page 68
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Park Call
Parks the user's current call into the specified park slot number. The call can then be retrieved by other
extensions (refer to the appropriate telephone user guide). While parked the caller hears music on hold if
available.
A timer (System | Telephony | Park Timeout) controls how long a call will remain parked. When this
expires the call will recall to the parking user if they are idle or when they next become idle. The recall
call will continue ring and does follow any forwards or go to voicemail.
The 'Unpark Call' feature can be used to retrieve calls from specific park slots.
·
Telephone Number: Park slot number.
If no park slot number is specified when this short code is used, the system automatically assigns
a park slot number based on the extension number of the user parking the call plus one digit 0 to
9.
·
Default Short Code:
*37*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Park
·
See also: Unpark Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is a default within the Manager configuration. This short code can be used to toggle the
feature on/off. N represents the park slot number in which the call will be parked. For example, if a user
wants to park a call to slot number 9, the user would dial *37*9#. The call will be parked there until
retrieved by another extension or the original extension.
·
Short Code: *37*N#
·
Telephone Number: N
·
Feature: ParkCall
Manager: 03. Short Codes
Page 69
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Private Call
Short codes using this feature toggle on or off private call status. When on, any subsequent calls cannot
be intruded on, bridged into or silently monitored until the user's private call status is switched off.
Note that use of private calls is separate from the user's intrusion settings. If a user is set to Cannot be
Intruded, switching private calls off does not affect that status. To allow private calls to be used to full
control the user status, Cannot be Intruded should be disabled for that user.
Private call status can also be switched on or off using a short code features Private Call On and
Private Call Off feature or a programmed button set to the Private Call action.
Note that a user logging on or off causes privacy to be reset to off.
·
Telephone Number: Optional. Number to dial for private call.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Private Call Off
Short codes using this feature turn off private call status for the user if set. The short code features
Private Call and Private Call On can be used to turn private call on.
Note that use of private calls is separate from the user's intrusion settings. If a user is set to Cannot be
Intruded, switching private calls off does not affect that status. To allow private calls to be used to full
control the user status, Cannot be Intruded should be disabled for that user.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control: Advanced | Call | Private Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 70
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Private Call On
Short codes using this feature turn on the private call settings for the user regardless of their Cannot Be
Intruded setting. Any subsequent calls cannot be intruded on, bridged into or silently monitored until the
user's private call status is switched off.
Private call status can be switched off using a short code with the Private Call Off feature or a
programmed button set to the Private Call action. To enable private call status for a single following call
only the Private Call short code feature should be used.
Note that a user logging on or off causes privacy to be reset to off.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control: Advanced | Call | Private Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Priority Call
This feature allows the user to call another user even if they are set to 'do not disturb'. Priority calls to a
user without DND will follow forwarding and follow me settings but will not go to voicemail.
·
Telephone Number:
Extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
PCall
·
See also: DialPhysicalExtensionByNumber, DialPhysicalNumberByID.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the extension number to be called, despite the extension being set to 'do not disturb'. For
example, if extension 201 has 'do not disturb' enabled, a user can dial *71*201# and still get through.
This short code is useful for companies that frequently use the 'do not disturb' feature and can be given
to Managing Directors or people who may need to get through to people regardless of their 'do not
disturb' status.
·
Short Code: *71*N#
·
Telephone Number: N
·
Feature: PriorityCall
Manager: 03. Short Codes
Page 71
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Record Message
This short code feature is used to record hunt group announcements on Embedded Voicemail, see Hunt
Group | Announcements.
·
Telephone Number:
The hunt group number followed by ".1" for announcement 1 or ".2" for
announcement 2.
·
Default Short Code:
*91N; and *92N;
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
For a hunt group with extension number 300, the default short codes *91N; | Record Message | N".1"
and *92N; | Record Message | N".2" can be used to allow recording of the announcements by dialing
*91300# and *92300#.
Relay On
This feature closes the specified switch in the system's external output (EXT O/P) port.
·
Telephone Number:
Switch number (1 or 2).
·
Default Short Code:
*39 (Switch 1), *42 (Switch 2), *9000*
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Rely+
·
See also: Relay Off, Relay Pulse.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is a default within the Manager configuration. This short code is useful for companies
that have external devices, such as door controls, connected to the IP Office switch. Based on this
sample short code, a user dialing *42 is closing switch number 2 to activate an external device.
·
Short Code: *42
·
Telephone Number: 2
·
Feature: RelayOn
Analog Modem Control
On systems with an analog trunk card and on the Small Office edition, the first analog trunk can be set to
answer V.32 modem calls. This is done by selecting the Modem Enabled option on the analog line
settings or using the default short code *9000* to toggle this service on or off. This short code uses the
RelayOn feature with the Telephone Number set to "MAINTENANCE". Note that the short code
method is always returned to off following a reboot or if used for accessing the system date and time
menu.
For IP Office 4.0 Q2 2007 maintenance release this control also allows access for specified users to
menus for setting the IP Office date and time without using a time server. See Date and Time in the
Telephone Features section.
Page 72
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Relay Off
This feature opens the specified switch in the system's external output (EXT O/P) port.
·
Telephone Number:
Switch number (1 or 2).
·
Default Short Code:
*40 (Switch 1), *43 (Switch 2)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Rely-
·
See also: Relay On, Relay Pulse.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is a default within the Manager configuration. This short code is useful for companies
that have external devices, such as door controls, connected to the IP Office switch. Based on this
sample short code, a user dialing *43 is opening switch number 2 to activate an external device.
·
Short Code: *43
·
Telephone Number: 2
·
Feature: RelayOff
Relay Pulse
This feature closes the specified switch in the system's external output (EXT O/P) port for 5 seconds and
then opens the switch.
·
Telephone Number:
Switch number (1 or 2).
·
Default Short Code:
*41 (Switch 1), *44 (Switch 2)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Relay
·
See also: Relay On, Relay Off.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code is a default within the Manager configuration. This short code is useful for companies
that have external devices, such as door controls, connected to the IP Office switch. Based on this
sample short code, a user dialing *44 is opening switch number 2 to activate an external device.
·
Short Code: *44
·
Telephone Number: 2
·
Feature: RelayPulse
Manager: 03. Short Codes
Page 73
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Resume Call
Resume a call previously suspended to the specified ISDN exchange slot. The suspended call may be
resumed from another phone/ISDN Control Unit on the same line.
·
Telephone Number:
Exchange suspend slot number.
·
Default Short Code:
*23*N# (A-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Resum
·
See also: Suspend Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is sample short code using the Resume Call feature. N represents the exchange slot number
from which the call has been suspended. For example, if a user has suspended a call on slot number 4,
this user can resume that call by dialing *23*4#.
·
Short Code: *23*N#
·
Telephone Number: N
·
Feature: ResumeCall
Retrieve Call
Retrieves a call previously held to a specific ISDN exchange slot.
·
Telephone Number:
Exchange hold slot number.
·
Default Short Code:
*25*N# (A-law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Retriv
·
See also: Hold Call.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
Below is sample short code using the Retrieve Call feature. N represents the exchange slot number
from which the call has been placed on hold. For example, if a user has placed a call hold on slot
number 4, the user can resume that call by dialing *25*4#.
·
Short Code: *25*N#
·
Telephone Number: N
·
Feature: RetrieveCall
Page 74
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Ring Back When Free
This feature sets a ringback on the specified extension. This sets a 'ringback when free' on an extension
currently on a call or a 'ringback when next used' for an extension that is free but does not answer.
When the target extension is next used or ends its current call, the users is rung and when they answer
a call is made to the target extension.
·
Telephone Number:
Target extension number.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
RBak+
·
See also: Cancel Ring Back When Free.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
N represents the target extension from which you want to receive the callback. For example, if you call
extension 201 but the line is busy, hang up and then dial *71*201#. When extension 201 disconnects
from its current call, your phone will ring. Once you pick up the phone, extension 201's line will start
ringing to indicate an incoming call.
·
Short Code: *71*N#
·
Telephone Number: N
·
Feature: RingBackWhenFree
Manager: 03. Short Codes
Page 75
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Secondary Dial Tone
Secondary dial tone is a system feature to generate a secondary dial tone after the user has begun
dialing an external number. This dial tone is then played until the number dialing and an external trunk
seized.
For IP Office 4.0 and higher the use of this short code feature has been replaced by the Secondary Dial
Tone check box option on ARS forms.
For pre-4.0 IP Office systems secondary dial tone is triggered through the use of the secondary dial tone
short code feature.
·
Telephone Number:
Digit which triggers secondary dial tone.
·
Default Short Code:
9 (MU-Law only)
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
For pre-4.0 IP Office systems secondary dial tone works in two parts. The following system short code
will trigger secondary dial tone. To use it to trigger secondary dial tone and then continue dialing, other
user, user rights and system short codes should begin with [9].
·
Short Code: 9
·
Telephone Number: .
·
Feature: Secondary Dial Tone
Page 76
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Set Absent Text
This feature can be used to select the user's current absence text. This text is then displayed to internal
callers who have suitable display phones or IP Office applications. It doesn't changes the users status.
The text is displayed to callers even if the user has forwarded their calls or is using follow me. Absence
text is supported across a Small Community Network (SCN).
The absence text message is limited to 128 characters. Note however that most amount displayed will
depend on the caller's device or application.
·
Telephone Number:
The telephone number should take the format "y,n,text" where:
·
y = 0 or 1 to turn this feature on or off.
·
n = the number of the absent statement to use, see the list below:
· 0 = None.
· 6 = Dont disturb until.
· 1 = On vacation until.
· 7 = With visitors until.
· 2 = Will be back.
· 8 = With cust. til.
· 3 = At lunch until.
· 9 = Back soon.
· 4 = Meeting until.
· 10 = Back tomorrow.
· 5 = Please call.
· 11 = Custom.
·
text = any text to follow the absent statement.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Absnt
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
The following short code can be used to turn an absent text message on:
·
Short Code: *88
·
Telephone Number: "1,5,my assistant on 208"
·
Line Group ID: 0
·
Feature: SetAbsentText
Example
The following short code could be used to turn this facility off. In the Telephone Number the first 0 is
used to turn this facility off and the second 0 is used to select the absent statement "None".
·
Short Code: *89
·
Telephone Number: "0,0"
·
Line Group ID: 0
·
Feature: SetAbsentText
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Set Account Code
This short code feature is used to allow system users to enter a valid account code prior to making a
phone call. This short code feature is essential for allowing analog phone users to enter account codes.
Once this short code is set up, any account code can be used in conjunction with it.
·
Telephone Number:
A valid account code.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
Acct.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
In this example, N represents any valid account code. For the purpose of this example, we will imagine
the account code to be 1234. Once this short code is created, a user can dial 11*1234# to get a dial tone
for dialing the restricted telephone number or the phone number needing to be tracked for billing
purposes.
·
Short code: 11*N#
·
Telephone Number: N
·
Feature: SetAccountCode
Set Authorization Code
This short code feature is only available on systems configured to use authorization codes. See
Authorization Codes. The feature is used to allow a user to enter a valid authorization code prior to
making a phone call.
This short code feature is essential for allowing analog phone users to enter authorization codes. Note
that the authorization code must be associated with the user or the user rights to which the user belongs.
·
Telephone Number:
A valid authorization code.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
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39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Set Hunt Group Night Service
This feature puts the specified hunt group into 'Night Service' mode.
·
Telephone Number: Hunt group extension number. For IP Office 4.0+, if left blank, the short
code will affect all hunt groups of which the user is a member.
·
Default Short Code:
*20*N#
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Set Hunt Group Out Of Service, Clear Hunt Group Night Service, Clear Hunt Group
Out Of Service.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Previously in IP Office 3.2 the Set Hunt Group Night Service, Set Hunt Group Out of Service and
Hunt Group Enable short code features toggled. That behaviour is not supported in 4.0 and higher.
Example
This short code is a default within the Manager configuration. N represents the telephone number of the
hunt group to be placed into "Night Service" mode. For example, when *20*201# is dialed, the hunt
group associated with extension 201 will be placed into "Night Service" mode.
·
Short Code: *20*N#
·
Telephone Number: N
·
Feature: SetHuntGroupNightService
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Set Hunt Group Out Of Service
This feature manually puts the specified hunt group into 'Out of Service' mode.
If a time profile has also been defined to control hunt group night service, the action may vary:
·
Pre-4.0 IP Office
Set Hunt Group Out of Service cannot be used to override a hunt group put into night service
by a time profile.
·
4.0 IP Office and Higher
This option can be used to override a time profile and change a hunt group from night service to
out of service.
·
Telephone Number: Hunt group extension number. For IP Office 4.0+, if left blank, the short
code will affect all hunt groups of which the user is a member.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
HGOS+
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Previously in IP Office 3.2 the Set Hunt Group Night Service, Set Hunt Group Out of Service and
Hunt Group Enable short code features toggled. That behaviour is not supported in 4.0 and higher.
Example
Below is a sample short code using the Set Hunt Group Out Of Service feature. N represents the
telephone number of the hunt group to be placed into "Out of Service" mode. For example, when
*56*201# is dialed, the hunt group associated with extension 201 will be placed into "Out of Service"
mode.
·
Short Code: *56*N#
·
Telephone Number: N
·
Feature: SetHuntGroupOutOfService
Page 80
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Set Inside Call Seq
This feature allows the user to select the ringing used on their extension for internal calls. The number
entered corresponds to the ring pattern required. This is 0 for Default Ring, 1 for RingNormal, 2 for
RingType1, etc. For more information on selectable ringing patterns, see Ring Tones.
Use of this short code function is applicable to analog phone users only. The distinctive ring used by DS
port phones is fixed by the phone type.
·
Telephone Number:
Number corresponding to the desired ring pattern. See Ring Tones.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
ICSeq
·
See also: Set Ringback Seq, Set Inside Call Seq.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This Short Code allows a user to change their inside call pattern. N represents the number
corresponding to the Call Sequence the user wishes to choose, the numbering starts at 0 selecting
Default Ring, 1 selects Ring Normal, 2 selects RingType1, etc. For example, if a user wants to set
her/his internal ring pattern to RingType1, the user would dial *80*2# because 2 corresponds to
RingType1. This short code is useful for distinguishing an external call from an internal one simply by the
ring tone.
·
Short Code: *80*N#
·
Telephone Number: N
·
Feature: SetInsideCallSeq
Set No Answer Time
This short code feature allows the user to change their No Answer Time. The default setting for each
user is to use the system's No Answer Time set on the System | Telephony tab, however this can be
overridden by a No Answer time set on the User | Telephony tab.
·
Telephone Number:
Time in seconds.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
NATim
·
See also: Set Wrap Up Time.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code allows a user to change the length of time they have to answer the phone before it goes
to divert or voicemail. N represents the number of seconds. For example, if a user wants to set the
allocated answer interval to 15 seconds, the following information needs to be entered: *81*15#.
·
Short Code: *81*N#
·
Telephone Number: N
·
Feature: SetNoAnswerTime
Manager: 03. Short Codes
Page 81
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Set Mobile Twinning Number
This short code feature can be used to set a mobile twinning number. The destination can be any
external number the user is able to dial normally. It should include any prefix if necessary.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be subject to a
time profile.
·
Telephone Number:
Twinning destination.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Set Mobile Twinning On, Set Mobile Twinning Off, Mobile Twinned Call Pickup.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Set Mobile Twinning On
This short code feature turns on the user's mobile twinning. It requires a mobile twinning number to have
been set for the user. That can be done through using the Set Mobile Twinning Number short code
feature or through the User | Twinning tab within Manager.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be subject to a
time profile.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Set Mobile Twinning Off, Set Mobile Twinning Number, Mobile Twinned Call Pickup.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Set Mobile Twinning Off
This short code feature turns off the user's mobile twinning.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be subject to a
time profile.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
See also: Set Mobile Twinning On, Set Mobile Twinning Number, Mobile Twinned Call Pickup.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Page 82
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Set Outside Call Seq
This feature allows the user to select the ringing used on their extension for external calls. The number
entered corresponds to the ring pattern required. This is 0 for Default Ring, 1 for RingNormal, 2 for
RingType1, etc. For more information on selectable ringing patterns, see Ring Tones. Use of this short
code function is applicable to analog phone users only. The distinctive ring used by DS port phones is
fixed by the phone type.
·
Telephone Number:
Number corresponding to the desired ring pattern. See Ring Tones.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
OCSeq
·
See also: Set Ringback Seq, Set Outside Call Seq.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code allows a user to change the ringing tone for an external call. N represents the number
corresponding to the Call Sequence the user wishes to choose, the numbering starts at 0 selecting
Default Ring, 1 selects RingNormal, 2 selects RingType1, etc. For example, if a user wants to set her/his
ring pattern for external calls to RingType1, the user would dial *81*2# because 2 corresponds to
RingType1. This short code is useful for distinguishing an external call from an internal one simply by the
ring tone.
·
Short Code: *81*N#
·
Telephone Number: N
·
Feature: SetOutsideCallSeq
Manager: 03. Short Codes
Page 83
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Set Ringback Seq
This feature allows the user to select the ringing used on their extension for ringback calls. The number
entered corresponds to the ring pattern required. This is 0 for Default Ring, 1 for RingNormal, 2 for
RingType1, etc. For more information on selectable ringing patterns, see Ring Tones.
Use of this short code function is applicable to analog phone users only. The distinctive ring used by DS
port phones is fixed by the phone type.
·
Telephone Number:
Number corresponding to the desired ring pattern. See Ring Tones.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
RBSeq
·
See also: Set Outside Call Seq, Set Inside Call Seq.
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Example
This short code allows a user to change the ringing tone for a ringback call. N represents the number
corresponding to the ring tone the user wishes to choose, the numbering starts at 0 selecting Default
Ring, 1 selects RingNormal, 2 selects RingType1, etc. For example, if a user wants to set her/his ring
pattern for ringback calls to RingType1, the user would dial *81*2# because 2 corresponds to
RingType1. This short code is useful for distinguishing a ringback call from any other call simply by the
ring tone.
·
Short Code: *81*N#
·
Telephone Number: N
·
Feature: SetRingbackSeq
Page 84
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
Set Wrap Up Time
Allows users to change their Wrap-up Time setting, which specifies the amount of time (after
disconnecting from a call) before the user can take another call. The default is set on the User |
Telephony tab.
·
Telephone Number:
Time in seconds.
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
WUTim
·
See also: Set No Answer Time.
