IP Office 4.1
Key and Lamp Operation
15-601013 Issue 06d (22nd October 2007)
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Contents
Introduction ................................................. 5 Other Appearance Controls ..................... 31
IP Office Key and Lamp Operation.......................5
Summary ............................................................ 31
Appearance Button Features................................6
Selected Button Indication.................................. 32
IP Office Phones...................................................8
Idle Line Preference ........................................... 33
Idle Line Preference Example 1..................... 33
Call Appearance Buttons ........................... 9
Idle Line Preference Example 2..................... 34
Call Appearance Buttons......................................9
Idle Line Preference Example 3..................... 34
Call Appearance Example 1 ............................... 10
Idle Line Preference Example 4..................... 34
Call Appearance Example 2 ............................... 11
Ringing Line Preference..................................... 35
How are Call Appearance Buttons Treated? ...... 12
Ringing Line Preference Example 1 .............. 36
Call Appearance Button Indication ..................... 13
Ringing Line Preference Example 2 .............. 37
Answer Pre-Select.............................................. 38
Call Coverage Buttons.............................. 15
Answer Pre-Select Example 1 ....................... 38
Call Coverage Appearance Buttons ................... 15
Auto Hold............................................................ 39
Call Coverage Example 1...................................16
Auto Hold Example 1 ..................................... 39
Call Coverage Example 2...................................16
Ring Delay.......................................................... 40
How is Call Coverage Treated?..........................17
Ring Delay Example 1 ................................... 41
Call Coverage Button Indication ......................... 18
Delayed Ring Preference ................................... 42
Bridged Appearance Buttons .................. 19
Delayed Ring Preference Example 1............. 42
Bridged Appearance Buttons..............................19
Delayed Ring Preference Example 2............. 43
Bridged Appearance Example 1.........................20
Collapsing Appearances .................................... 44
Bridged Appearance Example 2.........................21
Collapsing Appearances Example 1.............. 44
Bridged Appearance Example 3.........................22
Joining Calls (Bridging) ...................................... 45
How are Bridged Appearances Treated? ........... 23
Joining Example 1: Joining with a Line
Bridged Appearance Button Indication ............... 24
Appearance ................................................... 47
Joining Example 2: Joining with a Bridged
Line Appearance Buttons......................... 25
Appearance ................................................... 47
Line Appearance Buttons ................................... 25
Multiple Alerting Appearance Buttons ................ 48
Line Appearance Example 1 .............................. 26
Twinning ............................................................. 49
Line Appearance Example 2 .............................. 27
Busy on Held ...................................................... 49
How are Line Appearances Treated?.................28
Reserving a Call Appearance Button ................. 49
Line Appearance Button Indication.....................29
Appearance Functions and Logging Off and
Hot Desking........................................................ 50
Remote Hot Desking...................................... 50
Appearance Functions and IP Office
Applications ........................................................ 50
Programming Appearance Buttons ......... 51
Appearance Function System Settings .............. 51
Appearance Function User Settings................... 52
Programming Line Appearance ID Numbers ..... 54
Programming Appearance Buttons .................... 55
Outgoing Line Programming .............................. 57
Upgrading from Pre-3.0 Systems............. 59
Upgrading from Pre 3.0 IP Office ....................... 59
Call Handling Changes....................................... 60
Twin LED Button Users ...................................... 62
Twin LED Button Users Lamp States ............ 63
Glossary..................................................... 65
Index........................................................... 67
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Introduction
IP Office Key and Lamp Operation
Many Avaya phones supported on IP Office have a programmable keys or buttons (the terms 'key' and
'button' mean the same thing in this context). Various actions can be assigned to each of these keys,
allowing the phone user to access that action.
Many of the phones also have indicator lamps next to the programmable buttons. These lamps are used
to indicate the status of the button, for example 'on' or 'off'. On other phones the programmable buttons
use an adjacent area of the phones display to show status icons and text labels for the buttons.
·
Example
The example below shows the display and programmable buttons on an Avaya 5421 phone
where a number of programmable features have been assigned to the user.
·
This type of phone displays text labels for the programmed features. On other phones a
paper label may have to be updated to indicate the programmed feature.
IP Office 3.0* and higher supports four 'appearance' actions - Call Appearance, Bridged Appearance,
Line Appearance and Call Coverage Appearance. These actions can be assigned to the programmable
buttons on a user's phone. Those 'appearance' buttons can then be used to answer, share, switch
between and in some case make calls. This type of call handling is often called 'key and lamp mode'.
This document covers the programming and operation of phones using the appearance functions.
Details of the other actions that can be assigned to programmable keys are covered in the "IP Office
Button Programming Manual".
Note
·
*IP Office 3.0DT does not support appearance buttons.
·
For all the examples within this documentation, the Auto Hold function is on and Answer Pre-
Select (4.0+) is off unless otherwise stated.
·
The text shown on phone displays are typical and may vary between phone types, locales and IP
Office software releases.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
Appearance Button Features
Appearance functions are only supported on Avaya phones which have programmable buttons and also
support multiple calls, see Key and Lamp Phones. Appearance functions are also only supported on
those buttons that have suitable adjacent indicator lamps or a display area. Appearance buttons are not
supported across Small Community Networks (SCN).
IP Office 3.0
The following key and lamp operation features were added in IP Office 3.0:
·
Call Appearance Buttons
These are used to alert the phone user of calls to their extension number or a hunt group of
which they are a member. Multiple call appearance buttons allow the user to handle multiple calls
simultaneously.
·
Call Coverage Buttons
A call coverage button can alert the user when a selected colleague has an unanswered call. The
covered user does not need to be using appearance buttons.
·
Bridged Appearance Buttons
A bridged appearance button shows the user the status of one of a colleague's call appearance
buttons. They can then answer and make calls on the colleague's behalf.
·
Line Appearance Buttons
These buttons show the user when a particular IP Office line is in use. The button can also be
used to answer and make calls on that line. Supported for analog, E1 PRI, T1, T1 PRI, and BRI
PSTN trunks. Not supported for E1R2, QSIG and IP trunks.
·
How Many Appearance Buttons can a user have?
The recommended limits are as follows:
·
A minimum of 3 call appearance buttons except on phones that only support two physical
programmable buttons.
·
A maximum of 10 bridged appearances to the same call appearance.
·
A maximum of 10 line appearances to the same line.
·
A maximum of 10 call coverages of the same covered user.
·
Selected Button Indication
At any time, one appearance button can be indicated as the current selected button. It will then
be the button used to make or answer a call if the user just goes off hook without pressing a
particular button. There are a number of ways in which the current select button is determined.
·
Idle Line Preference
Sets the current selected button to the first available call appearance or line appearance
button.
·
Ringing Line Preference
Sets the current selected button to the longest alerting appearance button.
·
If the user is already on a call then the selected button indication is given to the
appearance button currently in use.
·
Auto Hold
When a user active on a call on one appearance button presses another appearance button, the
system can either hold or disconnect the current call. Which action is used is set by the IP Office
system's Auto Hold setting which for IP Office 4.0+ is on by default.
·
Collapsing Appearances
When several calls, on separate appearance buttons, are combined into a single conference, the
active appearance buttons will collapse onto a single appearance button.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Introduction
·
Joining a Call
Appearance buttons can indicate calls in progress between other users. That button can then,
subject to some intrusion rules, also be used to join that call.
·
Multiple Alerts
It is possible for a single call to potentially alert of several appearance buttons. In such cases the
IP Office employs a series of rules as to which appearance button will be used.
IP Office 3.2
The following key and lamp operation feature was added in IP Office 3.2:
·
Ring Delay
IP Office 3.2 adds the option of ring delay for each appearance buttons. Each individual
appearance button can be set to immediate ring, delayed ring or no ring. This setting does not
alter the visual alerts given when the button receives a call. The delay used for all buttons is set
by the system or overridden by the user's own delay setting.
IP Office 4.0
The following key and lamp operation features were added in IP Office 4.0:
·
Delayed Ring Preference
This user telephony setting works in conjunction with the user's Ringing Line Preference
setting. It sets whether ringing line preference should use or ignore the ring delay applied to the
user's appearance buttons.
·
Answer Pre-Select
Normally when a user has multiple alerting calls, only the details of the call on current selected
button are shown. Pressing any of the alerting buttons will answer the call on that button, going
off-hook will answer the current selected button. Enabling the user telephony setting Answer
Pre-Select allows the user to press any alerting button to make it the current selected button and
displaying its call details without answering that call. To answer a call when the user has
Answer Pre-Select enabled, the user must press the alerting button to display the call details
and then either press the button again or go off-hook.
·
Reserve Last CA
Phones with appearance buttons require a free call appearance button to perform actions such
as call transfers. However it is possible in some scenarios for all available call appearances to be
occupied or alerting. The user telephony setting Reserve Last CA can be used to restrict the
user's last call appearance button for outgoing calls only.
IP Office 4.1
The following key and lamp operation features were added in IP Office 4.1:
·
Abbreviated Ring
By default, once a user has a connected call, any addition calls alert with just a single ring,
referred to as an abbreviated ring. For IP Office 4.1+ this can be changed to full ringing for
additional calls. This is done through the User | Telephony | Abbreviated Ring option within the
IP Office configuration.
·
Twinned Line/Bridge/Coverage Appearances
Users with internal twinning have calls alerting at both a primary and secondary phone.
Previously that only applied to calls alerting on call appearance buttons. The User | Twinning
options Twin Bridge Appearances, Twin Coverage Appearances and Twin Line
Appearances cause any calls alerting on those buttons on the users primary phone to also alert
on the secondary phone. Note that twinning at the secondary ignores any ring delay settings.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
IP Office Phones
The table below lists the phones supported by IP Office. Note that the range of phones supported varies
with the IP Office control unit software level.
For some phones the annotation 24 (4x6) or similar is used. This can be read as 24 programmable
buttons, arranged in as 4 screen pages with 6 physical buttons.
Phone
Buttons
Appearance
Button
IP Office Software Level
Type
2.1
3.0DT
3.0
3.1
3.2
4.0
4.1
2010
8
2030
8
2050
8
20CC
0
20DT
2 (+12)
2402D
12 (2x6)
2410D
24 (3x8)
2420
6
3616
6
3620
6
3626
12
3641
12
3645
0
3701
0
3711
4
3810
6
4406D
24
4412D
/
24
4424D
2
4601
2
4602IP/SW
6
4606
24 (4x6)
4610SW
12
4612
24 (2x12)
4620
24 (2x12)
4621
24
4624
24 (2x12)
4625
2 (+12)
5402
12 (2x6)
5410
24 (3x8)
5420
2
5601
2
5602IP/SW
24 (4x6)
5610SW
24 (2x12)
5620
24 (2x12)
5621
8
6408D
16
6416D
24
6424D
8 (2x4)
9040
4
T3 Compact
10
T3 Classic
(4 plus icons)
18
T3 Comfort
(10 plus icons)
4
T3 IP Compact
10
T3 IP Classic
(4 plus icons)
18
T3 IP Comfort
(10 plus icons)
·
A number of phones only have two physical programmable buttons. On systems running IP
Office 3.0 or higher (excluding 3.0DT) these button should only be used as call appearance
buttons.
·
The 2402 and 5402 phones have an additional 12 programmable slots that can be accessed by
pressing FEATURE. These cannot be used for appearance actions.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Call Appearance Buttons
Call Appearance Buttons
Call appearance buttons are used to display alerts for incoming calls directed to a user's extension
number or to a hunt group of which they are a member. Call appearance buttons are also used to make
outgoing calls.
By having several call appearance buttons, a user is able to be alerted about several calls, select which
call to answer, switch between calls and take other actions.
When all the user's call appearance buttons are in use or alerting, any further calls to their extension
number receive busy treatment. Instead of busy tone, the user's forward on busy is used if enabled or
otherwise voicemail if available.
Call appearance buttons are the primary feature of key and lamp operation. None of the other
appearance button features can be used until a user has some call appearance button programmed.
There are also addition requirements to programming call appearance buttons:
·
Call appearance buttons must be the first button programmed for the user, followed by any
further call appearance buttons in a continuous block.
·
Programming a single call appearance button for a user is not supported. The normal default is 3
call appearances per user except on phones where only two physical buttons are available.
Reserving a Button for Outgoing Calls
On phones using call appearance buttons, a free call appearance is required to complete function such
as call transfers. Through an entry into the user's configuration settings, their last call appearance button
can be reserved for making outgoing calls only. This is done by entering RESERVE_LAST_CA= into the
user's Source Number tab within IP Office Manager.
Key and Lamp Operation
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IP Office 4.1
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Key and Lamp Operation
Call Appearance Example 1
In this example, the user has multiple call appearance buttons.
1. Phone Idle
The phone is currently idle.
2. First Call Alerts
A call arrives. It alerts against the first available call appearance
button. Pressing that button will answer the call.
3. Call Answered
The call is now connected.
4. Second Call Alerts
A second call arrives whilst the first is still connected. It alerts
against the next available call appearance button. As the user
has a call in progress, the alert gives just a single ring and briefly
display details of the caller.
5. Pressing the Second Call Appearance
Pressing the second call appearance button will hold the first call
and answer the second.
Key and Lamp Operation
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IP Office 4.1
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Call Appearance Buttons
Call Appearance Example 2
In this example, the user will use their call appearances to make two calls and start a conference
between those calls.
1. Initial Call
The user has a call in progress, shown on their first call
appearance button. It is decided to conference another user into
the call.
2. Make Conference Enquiry
Pressing the CONFERENCE button on the users phone
automatically places the current call on hold and takes the phone
off hook on the next available call appearance.
3. Enquiry in Progress
The other extension has been dialed and invited to join a
conference call. The user presses the
CONFERENCE button
on their phone again.
4. Conference Starts
The conference call has started. The separate call appearances
have collapsed to a single appearance that represents the
conference.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
How are Call Appearance Buttons Treated?
For incoming calls
·
Call Waiting settings are ignored except for hunt group call waiting where the call waiting tone is
replaced by an alert on a call appearance button if available.
·
Follow Me, Forward Unconditional and Forward Hunt Group Calls are used when set.
·
If Do Not Disturb is set, only calls from numbers in the user's Do Not Disturb Exception list will
alert if a call appearance is available.
·
External calls arriving on a line for which the user also has a line appearance set, will only alert
on the line appearance button.
Busy status
·
For calls direct to the user's extension number:
The user is busy when all their available call appearances are in use. Instead of busy tone, the
user's forward on busy is used if enabled or otherwise voicemail if available.
·
For calls to a hunt group of which the user is a member:
The user is busy to further hunt group calls when they have any appearance button in use on
their phone.
·
In both cases above, even when busy, the user may still receive alerts on other appearance
buttons; for example call coverage, line appearance and bridged appearance buttons.
For outgoing calls
·
Outgoing calls are treated exactly the same as calls made by non-appearance button users.
·
External Calls made on a call appearance, which route out on a line for which the user also has a
line appearance, will remain on the call appearance. The line appearance will indicate 'in use
elsewhere'.
For call appearance buttons matched by a bridged appearance button
·
If the bridged appearance is used to make or answer calls, the state of the call appearance will
match that of the bridged appearance.
·
If the call is put on hold by the bridged appearance user, the call appearance will show 'on hold
elsewhere'.
Other
·
Held/Parked Call Timeout
If the user has parked a call, the parked call timer only starts running when the user is idle rather
than on another call.
·
Incoming calls routed directly to the user as the incoming call routes destination on a line for
which the user also has a line appearance, will only alert on the line appearance. These calls do
not follow any forwarding set but can be covered.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Call Appearance Buttons
Call Appearance Button Indication
On phones with a text display area next to the button, by default a=, b= and so on is displayed. This can
be replaced by another label if required.
When the user is not connected to a call, the button indicated as selected is the button that will be used if
the user goes off hook without pressing an appearance button. When a user is connected to a call, that
call is the selected button.
The following table shows how the different states of call appearance buttons (alerting, held, etc) are
indicated. This is a general table, not all phone button types are covered. The ring that accompanies the
visual indication can be delayed or switched off. See Ring Delay.
5410/5420 4400 Series Call Appearance Button State
Idle
Red off,
The call appearance is not in use and is not currently selected.
Green off.
Idle + Selected
Red on,
The call appearance is not in use but is the current selected button that will
Green off.
be used if the user goes off hook.
Alerting
The matching call appearance is alerting for an incoming call. This is
Flashing
Red off,
Green steady accompanied by ringing. If the user is already on a call, only a single ring is
icon.
given.
flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current
Flashing
Red on,
Green steady selected button.
icon.
flash.
In Use Here
Red on,
The user has a call connected on the call appearance or is dialing.
Green on.
In Use Elsewhere
Red off,
The call appearance button is in use on a bridged appearance.
Green on.
On Hold Here
The call has been put on hold by this user.
Red off,
Green fast
flash.
On Hold Elsewhere
A call on a bridged appearance button matched to the call appearance has
Red off,
been put on hold. Calls on a call appearance that are put on hold by another
Green
intermittent user will continue to show connected lamp status, though the phone display
will indicate a held call.
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing or cannot
Icon
Red off,
flashes off. Green broken be bridged into. A single tone is also given.
flash.
Key and Lamp Operation
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Key and Lamp Operation
Key and Lamp Operation
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IP Office 4.1
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Call Coverage Buttons
Call Coverage Appearance Buttons
Call coverage allows a user to be alerted when another user has an unanswered call.
The user being covered does not necessarily have to be a key and lamp user or have any programmed
appearance buttons. Their Individual Coverage Time setting (default 10 seconds) sets how long calls will
alert at their extension before also alerting on call coverage buttons set to that user.
The user doing the covering must have appearance buttons including a call coverage appearance button
programmed to the covered users name.
·
Note: Call coverage has been supported from IP Office 1.3. However the method of programming
and operation has changed with IP Office 3.0. Users of pre-3.0 IP Office systems that used call
coverage should refer to "Upgrading from Pre 3.0 IP Office".
Call coverage appearance buttons are not supported between users on different systems in a Small
Community Network.
Key and Lamp Operation
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Key and Lamp Operation
Call Coverage Example 1
In this example, the covering user is able to answer their colleagues call when it rings unanswered. Both
users have Ringing Line Preference and Auto Hold on.
1. Both Phones Idle
Covered User
Covering User
Our user has a call coverage
button to cover their
colleague.
2. Call to Covered User
A call arrives for the covered
user.
3. Call Alerts to Coverage
After ringing for the covered
user's Individual Coverage
Time, the call also begins
alerting on the call coverage
button .
4. Covering User Answers
By going off hook or pressing
the alerting button, the
covering user has answered
the call.
Call Coverage Example 2
In this example, the covered user has calls on all their available call appearances. Both users have
Ringing Line Preference and Auto Hold on.
1. Calls in Progress
Covering User
Covered User
The covered user already has
a number of calls in progress
on all their call appearance
keys.
2. Call Alerts to Coverage
The covered user is treated as
busy, so their next call goes
immediately to call coverage.
3. Covering User Answers
The covering user has
answered the call.
Key and Lamp Operation
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IP Office 4.1
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Call Coverage Buttons
How is Call Coverage Treated?
Whose user settings control the call?
·
Until answered, calls alerting on a call coverage button follow the settings of the user to
which the call was originally directed.
·
Once answered, the call follows the user settings of the user who answered it.
Coverage is applied to:
·
Internal calls dialed to the covered user's extension number.
·
External calls routed to the covered user by an IP Office incoming call route.
·
Calls forwarded internally by the covered user or on follow me from the covered user.
Coverage is not applied to:
·
Hunt group calls to a hunt group of which the covered user is a member.
·
Calls forwarded to the covered user using forward or follow me functions.
·
Calls alerting on the covered user's bridged appearance and call coverage buttons.
·
Coverage is only applied to calls alerting on a line appearance if the call was also routed to that
user by an incoming call route.
·
Page and intercom calls.
·
Parked, transferred and held calls ringing back to the user.
·
Automatic callback calls set by the covered user.
·
Voicemail ringback calls.
·
Call coverage appearance buttons are not supported between users on different systems in a
Small Community Network.
Coverage is applied:
·
If the covered user's phone is available, call coverage is applied only after the covered user's
Individual Coverage Time has expired.
·
If the covered user's phone is busy, call coverage is applied immediately.
·
If the covered user is using follow me or forward all to an internal number to divert their calls, call
coverage is still applied.
·
If the covered user has 'do not disturb' on, call coverage is applied immediately except for calls
from numbers in the covered user's do not disturb exceptions list.
Other items:
·
If the call is not answered after the covered user's No Answer Time it will go to the covered
user's voicemail if available or follow their forward on no answer settings.
·
If the covered user has several alerting calls, the call answered by the call coverage button is the
covered user's longest ringing call.
·
Calls will not alert at a covering user who has 'do not disturb' enabled, except when the calling
number is in the covering user's do not disturb exception list.
Key and Lamp Operation
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Key and Lamp Operation
Call Coverage Button Indication
On phones with a text display area next to the button, the name of the covered user is displayed followed
by the word Cover.
When the user is not connected to a call, the button indicated as selected is the button that will be used if
the user goes off hook without pressing an appearance button. When a user is connected to a call, that
call is the selected button.
The following table shows how the different states of call coverage appearance buttons (alerting, held,
etc) are indicated. This is a general table, not all phone button types are covered. The ring that
accompanies the visual indication can be delayed or switched off. See Ring Delay.
4400
Call Coverage Button State
5410/5420
Series
Idle
Red off,
The button is not in use.
Green off.
Alerting
The call coverage is alerting for an unanswered call at the covered user's
Flashing
Red off,
phone. This is accompanied by ringing. If the user is already on a call, only a
icon.
Green
single ring is given.
steady
flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current
Flashing
Red on,
selected button.
icon.
Green
steady
flash.
In Use Here
Red on,
The user has answered the call requiring coverage.
Green on.
On Hold Here
The covered call has been put on hold by the call coverage button user.
Red off,
Green fast
flash.
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Bridged Appearance Buttons
Bridged Appearance Buttons
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be
used to answer or join calls on that user's call appearance button. It can also be used to make a call that
the call appearance user can then join or retrieve from hold.
·
When the user's call appearance button alerts, any associated bridged appearance buttons on
other user's phones also alert. The bridged appearance buttons can be used to answer the call
on the call appearance button user's behalf.
·
When the call appearance button user answers or makes a call, any associated bridged
appearance buttons on other users' phones show the status of the call, ie. active, on hold, etc.
The bridged appearance button can be used to retrieve the call if on hold or to join the call if
active (subject to intrusion permissions).
·
Note:
Bridged appearance buttons are different from the action of bridging into a call (joining a call).
See Joining Other Calls (Bridging).
Bridged appearance buttons are not supported between users on different systems in a Small
Community Network.
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Key and Lamp Operation
Bridged Appearance Example 1
In this example, one user is able to see the status of the other user's call appearances, and when
necessary answer calls for the other user. Both users have Ringing Line Preference and Auto Hold
on.
Call Appearance User
1. Both Phone Idle
Bridged Appearance User
Our user has bridged
appearance buttons that
match a colleague's call
appearances buttons.
2. First Call
The colleague has a call
alerting on their first call
appearance button. It also
alerts on our user's first
bridged appearance button.
3. Call Answered
The colleague has answered
the call. The bridged
appearance indicates 'in use
elsewhere'.
4. Second Call
Another call alerts at the
colleagues phone and again is
mirrored on our user's second
bridged call appearance
button.
5. Call Answered
Our user has gone off hook
and answered the incoming
call alerting on the bridged call
appearance.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Bridged Appearance Buttons
Bridged Appearance Example 2
In this example, the bridged appearance user makes a call on behalf of the call appearance user. Once
the call is connected, they put it on hold. The call appearance user is able to take the call off hold using
their call appearance button. Both users have Ringing Line Preference and Auto Hold on.
Call Appearance User
1. Both Phones Idle
Bridge Appearance User
Our user has bridged
appearance buttons that
match a colleague's call
appearances buttons.
2. Bridged User Makes Call
Our user has pressed a
bridged appearance and made
a call on it. The matching call
appearance shows 'in use
elsewhere'.
3. Call Put on Hold
Having made the call, the
bridged user puts it on hold.
The matching call appearance
indicates 'on hold elsewhere'.
4. Call Taken Off Hold
By pressing the call
appearance, the first user has
answered the held call. The
bridged appearance user
returns to idle.
Key and Lamp Operation
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IP Office 4.1
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Key and Lamp Operation
Bridged Appearance Example 3
In this example, a call is passed from the call appearance user to the bridged appearance user. Both
users have Ringing Line Preference and Auto Hold on.
Bridged Appearance User
1. Call on Colleague's Phone
The call appearance user has answered a call on one of their call
appearances. The bridged appearance user's matching bridged
appearance shows 'in use elsewhere'.
2. Call Held by Colleague
The call appearance user has put the call on hold and called the
bridged appearance user. The first bridged call appearance
shows a call 'on hold elsewhere' whilst the second matches the
call between users.
3. Enquiry Call Between Colleagues
By going off hook, the bridged appearance user has answered
the call from the call appearance user. They are asked to pickup
the call on the colleagues first call appearance.
4. Call Taken Off Hold
Pressing the first bridged appearance button takes that call off
hold and connects it to the bridged appearance user.
·
In this example, Auto Hold is not set for the system, so
pressing the bridged appearance button disconnected the
call from the colleague.
·
If Auto Hold had been set, the colleague's call would have
been put on hold until they hung up.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Bridged Appearance Buttons
How are Bridged Appearances Treated?
Bridged appearance buttons operate in parallel with their matching call appearance button.
·
Whose user settings control the call?
Until answered on a bridged appearance button, calls alerting on a bridged appearance button
follow the settings of the user or hunt group to which the call was originally directed.
·
If the call appearance is in use, any matching bridged appearance will indicate the same.
·
If a bridged appearance is in use, the call appearance it matches will indicate the same.
·
The bridge appearance will only alert if the call appearance is alerting. For example, direct
intercom and paging call to the call appearance will show on the bridged appearance but will not
give any audible alert.
·
If the bridged appearance user put the call on hold, the call appearance will indicate 'on hold
elsewhere'.
·
Bridged appearances to a user who has logged off, or has logged onto a non-multi line phone,
will not operate.
·
If the bridged appearance user has 'do not disturb' (DND) enabled, the bridge appearance button
icon or lamps will still operate but alerting and ringing line preference selection are not applied
unless the caller is in their DND exception list.
Bridged appearance buttons are not supported between users on different systems in a Small
Community Network.
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Key and Lamp Operation
Bridged Appearance Button Indication
On phones with a text display area next to the button, the name of the bridged user and the label from
the bridged user's call appearance key are displayed.
The following table shows how the different states of bridged appearance buttons (alerting, held, etc) are
indicated. This is a general table, not all phone button types are covered. The ring that accompanies the
visual indication can be delayed or switched off. See Ring Delay.
4400 Series
Bridge Appearance Button State
5410/5420
Idle
Red off,
The bridged appearance is not in use.
Green off.
Alerting
The matching call appearance is alerting for an incoming call. This is
Flashing
Red off,
Green steady accompanied by ringing. If the user is already on a call, only a single ring
icon.
is given.
flash.
Alerting + Selected
Flashing
Red on,
As above but Ringing Line Preference has made this the user's current
icon.
Green steady selected button.
flash.
In Use Elsewhere
Red off,
The matching call appearance button is in use.
Green on.
In Use Here
Red on,
The user has made a call or answered a call on the bridged appearance,
Green on.
or bridged into it.
On Hold Here
Red off,
The call has been put on hold by this user.
Green fast flash.
On Hold Elsewhere
The call on that call appearance has been put on hold by another user.
Red off,
Green
intermittent
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing or
Icon
Red off,
Green broken cannot be bridged into. A single tone is also given.
flashes off.
flash.
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IP Office 4.1
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Line Appearance Buttons
Line Appearance Buttons
Line appearance buttons allow specific individual line to be used when making calls or answered when
they have an incoming call. It also allows users to bridge into calls on a particular line.
IP Office incoming call routing is still used to determine the destination of all incoming calls. Line
appearance buttons allow a call on a specific line to alert the button user as well as the intended call
destination. When these are one and the same, the call will only alert on the line appearance but can still
receive call coverage.
When alerting on suitable phones, details of the caller and the call destination are shown during the
initial alert.
IP Office 3.0+ allows individual line appearance ID numbers to be assigned to selected lines on an IP
Office system. Line appearance buttons are only supported for analog, E1 PRI, T1, T1 PRI, and BRI
PSTN trunks; they are not supported for other trunks including E1R2, QSIG and IP trunks.
Line appearance buttons are not supported for lines on remote systems in a Small Community Network.
·
Using Line Appearances for Outgoing Calls
In order to use a line appearance to make outgoing calls, changes to the normal external dialing
short codes are required. For full details see Outgoing Line Programming.
·
Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line
involved and is also the Incoming Call Route destination of that call. Such calls will alert only on
the Line Appearance button and not on any other buttons. These calls will also not follow any
forwarding.
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Key and Lamp Operation
Line Appearance Example 1
In this example, the user is able to answer a call alerting on a particular line.
1. Line Goes Active
A call is active on the line with line ID number 601. This is
indicated as 'in use elsewhere'.
·
For an incoming call, the line will show active but will not alert
until call routing has been determined. On analog ICLID lines,
alerting is delayed until the ICLID that might be used to do
the call routing has been received.
2. Line Appearance Alerting
The routing of the call has been complete and it is ringing against
its destination. On our user's phone the line appearance also
alerts and ringing line preference has made it the current selected
button.
3. Answer Call
By going off hook or pressing the line appearance, our user has
answered the call on that line.
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IP Office 4.1
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Line Appearance Buttons
Line Appearance Example 2
In this example, two users exchange a call using line appearance buttons set to the same line. Note that
this requires that the user who first answers the call to have Cannot be Intruded off. Both users have
Ringing Line Preference and Auto Hold on.
1. Idle
The two users has line
appearances for the same
line.
2. Call Alerts
A call arrives. Either user can
answer it by pressing the
alerting line appearance
3. Call Answered
The first user has answer the
call.
4. Line Held
The first user has put the call
on hold.
5. Line Retrieved
The second user has retrieved
the held call by pressing the
line appearance.
Key and Lamp Operation
