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Avaya IP Office-

Small Office Edition

The All-in-One Solution for Growing Businesses

A phone system with messaging, conferencing, e-mail, Internet access and a wireless

r o u t e r. W h y p i e c e t o g e t h e r s o l u t i o n s f r o m d i f f e r e n t p l a c e s ? T h e A v a y a I P O f f i c e -

Small Office Edition has it all--perfect for growing businesses and branch offices.

Running a small office means your hands are full

Basic voicemail and conferencing are standard. A

with day-to-day tasks--piecing together a commu-

built-in firewall and support for wireless data net-

nications solution shouldn't be one of them. That's

working are too, making the Small Office Edition a

why the Avaya IP Office - Small Office Edition puts

great data/Internet solution. And if you are setting

it all together for you.

up multiple offices, the Small Office Edition is

ready--with dynamic data routing, support for a

The Avaya Small Office Edition is designed for small

secure Virtual Private Network and the option to

offices, home offices, branch offices--anywhere

have proactive remote monitoring.

there's a requirement for a full-featured, business

communications system for phone, Internet and e-

With its small, compact design the Small Office

mail needs. Cost-effective and easy-to-use, the Small

Edition will fit in anywhere. But it will make a huge

Office Edition is a phone system with all the "bells

impression on your business--making it easier for

and whistles"--from caller ID to remote call forward-

you to stay in touch and on top of your business

ing to a softphone application that lets you control all

communications.

your communications from the screen of your PC.

Is the Avaya Small Office Edition

right for you?

Choosing a communications system is one of the most impor-

tant business decisions you will make. If you are working out

of a small office or branch office, ask yourself these questions:

Do you want a full-featured communications system with

messaging, caller ID, call forwarding and more?

Do you want to consolidate voice, data, e-mail and Internet

communications with one system, and one connection?

Do you want to be able to choose how you connect--cable,

DSL, wireless, etc?

Are you setting up multiple branch offices?

Would you like to share messaging, use a secure Virtual

Private Network or remotely monitor multiple systems?

Services

Contact Centers

Unified Communication

IP Telephony

Keeping you in touch

Most communications systems for small offices

require a trade off--small size and low cost mean

Making it easy to answer the phone is a big part of

fewer features and reduced capabilities. Not the

what a phone system should do. The Avaya Small

Avaya Small Office Edition--flexible and easy-to-

Office Edition excels at this. If you're out of the

use, powerful and leading edge, the Avaya Small

office, program your unanswered calls to ring your

Office Edition was designed to give growing busi-

cell phone. Set up an "auto attendant" to greet

nesses the communications power that was once

incoming callers and provide them with a range of

only possible with larger, more expensive systems.

options. If you're busy, put on Do Not Disturb and

have the system take a message for you. With the

Simplifying your everyday

Small Office Edition, messaging is built-in and you

communications

can also add more sophisticated messaging capa-

bilities as your needs change. For example, you can

The Avaya Small Office Edition comes equipped

adapt the Small Office Edition to manage voice-

with a complete set of features designed to simpli-

mail and e-mail in one inbox.

fy your day-to-day operations. For example, rec-

ognize every caller before you pick up the phone

Cable, DSL and more

with built-in Caller ID. Hold a conference call at

any time. Have your calls follow you wherever

There's a range of network services available

you happen to be working. Even open your door

today--from "plain old telephone service" to cable,

without getting up from your desk.

DSL and T1. Which one you choose depends on

many factors such as upload/download speeds,

With the PhoneManager application, you can

reliability and availability. The Avaya Small Office

manage your communications from the screen of

Edition works with all of them, so you can take

your PC. Dial a number with the click of a mouse.

advantage of the service that works best for you

Tell at a glance who's calling and who's available

and easily change as new service packages become

to take a call. Access records of all your received,

available.

dialed and missed calls. Easily set up features like

account code entry, call recording and

conferencing.

2420 Digital

4602 IP

Wireless

Telephone

Phones

You can also take advantage of the new Internet Protocol

A telephone that's right for you

or IP-based phones, such as the Avaya 4602 IP phone.

IP phones can be added and moved more easily than tra-

With the Avaya Small Office Edition you can use a wide

Avaya offers telephones to fit every need. For example,

ditional phones and they are a cost-effective alternative

range of telephones: regular desk phones, cordless

the Avaya 2420 Digital Telephone comes with a large dis-

to increasing your phone capacity using your existing

phones, digital phones or in many cases, the phones you

play and a memory capable of logging up to 100 incom-

data infrastructure. (Support up to 16 IP phones for a

are using today.

ing and outgoing calls.

system maximum of 28 extensions).

Going wireless

Customer Service Create a small, informal contact

center for sales campaigns and customer service.

A wireless network inside your office is a conven-

Built-in reporting capabilities make it easy to see

ient way to access the Internet and share a high-

the results. Upgrade to more sophisticated contact

The executive

speed line, such as cable, DSL or T1. With the addi-

management when your business is ready.

home office

tion of a PCMCIA card, the Avaya Small Office

SoftConsole With the SoftConsole, your attendant

Edition becomes a wireless router (Wi-Fi).

The Avaya Small Office Edition

or receptionist can easily manage incoming calls

Say goodbye to endless reams of cable and work

is the right choice for the

and tell call status at a glance, all from the screen of

freely from anywhere in your office, outside on the

executive teleworker who

a PC.

patio or down by the pool. At the same time (depend-

needs a full-featured phone

ing on the amount of data traffic), up to three wireless

system with Internet and

Reliability

phones can connect to Small Office Edition via Wi-Fi.

e-mail capabilities, multiple

extensions and maximum inte-

We know your communications are mission-critical.

gration with the corporate

And that's not all...

That's why the Avaya Small Office Edition has taken

office communications system.

steps to maximize reliability. For example, if a line is

The Avaya Small Office Edition is more than just a

With the PhoneManager appli-

down or unavailable, the built-in router automatical-

communications system--it easily integrates with

cation, executives get a pow-

ly re-directs calls over available lines.

innovative software applications that you can use to

erful solution for call control

And in the event of a power failure, the Avaya Small

enhance how your business operates.

from the desktop, conference

Office Edition provides immediate lifeline support.

calls, even checking the latest

Messaging The Small Office Edition comes with

It's a solution you can count on to maintain your

call handling at the office

basic messaging built-in and you can add options

telephony service and keep you up and running all

(how many calls are coming

as your needs change. For example, answer and

the time.

in, who's busy, etc.). Built-in

route your calls via an automated attendant. See

VPN support keeps communi-

your voicemail and e-mail in one mailbox. Share a

Low cost of ownership

cations costs low and infor-

messaging solution between offices for more pow-

mation secure.

erful messaging features, like unified voice and e-

The communications solution that's right for your

mail messaging and centralized messaging for

business is one that will help you save time and

branch offices.

money throughout ongoing ownership. The Avaya

Small Office Edition delivers savings well beyond

A solution for branch offices

The Avaya Small Office Edition is an ideal solution for

branch offices of larger firms. With the Avaya Small

Office Edition networked to Avaya IP Office or Avaya

MultiVantage systems at the central office, you can

benefit from the "transparent" operation of many fea-

tures across locations. That means easier call transfers,

desk-to-desk dialing, caller ID, and more. Have multi-

ple branch offices share the central office messaging

system--it's easy and less expensive. Equip multiple

branch offices with the Avaya Small Office Edition and

administer them all from one location.

a higher plane

of communication

the initial purchase--it's cost-effective to install, own

and use. With menu-driven wizards you can easily

update your settings and add new phones. If you have

more than one system in different locations, remote

monitoring with management alerts will trim costs and

Avaya Small Office Edition

save valuable time--delivering a real return on invest-

ment.

at a glance

Incoming lines (max):

Industry leadership

4 traditional plus up to 8 VoIP trunks

The Avaya Small Office Edition is part of the award-

Extensions (max): 12 traditional phones

winning Avaya IP Office system, Convergence Magazine's

plus up to 16 IP phones

2002 Convergence Product of the Year. Avaya IP Office

Configurations:

provides world-leading solutions designed for small

Minimum: 2 lines, 4 extensions

and medium-sized businesses in an integrated, modu-

Maximum: 12 lines, 28 extensions

lar and scaleable package. Avaya's deep understanding

Connects to: PCs, laptops, IP appliances

of small business needs enables them to deliver the

(hardphones, softphones, Wi-Fi handsets), digital

same capabilities that large companies enjoy, at an

phones, traditional phones and wireless phones.

unmatched price and performance, in a simple-to-use

Connects via: cable, analog, DSL, T1, ISDN, Frame

and cost-effective system.

Relay

Networking: Built-in LAN switch, VPN capable, built-

in WAN port for broadband IP services; optional

Learn more

WAN connectivity for traditional and digital trunks

For more information about how the Avaya Small

Internet: Built-in dynamic (RIP-2) router, secure

Office Edition can benefit you, contact your Avaya

firewall, Internet access, DHCP server

Client Executive or authorized BusinessPartner today

Conferencing: Built-in 3-party conferencing

or visit us at www.avaya.com

Messaging: Basic voicemail via PC provided;

optional on-board voicemail and auto attendant,

options including unified messaging and queue

management

Add-ons: PCMCIA slots for wireless LAN module,

voice memory module

About Avaya

Focused on enterprises large to small, Avaya is a

reach

world leader in secure and reliable IP telephony

systems, communications software applications and

Avaya enables businesses to achieve superior

full life-cycle services. Driving the convergence of

results by designing, building and managing their

voice and data communications with business

communications networks. Over one million

applications and distinguished by comprehensive

businesses worldwide, including more than 90

worldwide services Avaya helps customers

percent of the FORTUNE 500 , rely on Avaya

a higher plane

of communication

leverage existing and new networks to unlock value

solutions and services to enhance value, improve

and enhance business performance.

productivity and gain competitive advantage.

IP Telephony

Contact Centers

Unified Communication

Services

certain jurisdictions. All trademarks identified by the ®, SM or TM are registered trademarks, service marks or

trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Printed in the U.S.A.

10/03 · BP2224

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