'IP Office Tech Tip 197'

IP Office Technical Tip

Tip no:

198

Release Date:

23 November 2007

Region:

GLOBAL

Minimum PC Specification required for IP Office Applications

This Technical Tip states the minimum level of PC specification supported with IP Office

applications running version 3.2 and above. For IP Office systems running below

version 3.2 please refer to IP Office Technical Tip 80.

Applications System Requirements

Any IP Office system (3.2 and above)

Any IP Office supported desktop telephone

An Ethernet attached PC running a recommended minimum Operating System:

· Microsoft Windows 2000

· Microsoft Windows Server 2003

· Microsoft Windows XP Professional

· Microsoft Vista Business or Ultimate Editions

IP Office Applications Operating System/Service Pack Support Policy

When a new PC Operating System or Service Pack is released by Microsoft, Avaya will

endeavour to support the new OS or SP within 6 months of release. This time is

required to re-certify the applications through the Software Verification and Field Trial

programs. Support will then be announced in a Technical Tip or Bulletin.

COMPAS ID 131308 Issue 1

Page 1 of 6

Server Applications Dependencies

IP Office

Min PC

Intel

Application

Resources Pentium

Celeron

AMD

Notes

Attempting to run the applications

on lower specification PC's may

256MB RAM 2GB

Pentium 4 -

cause degradation of operation

VoiceMail Lite

Any-1.7GHz

Any - 1.4GHz

and will not be supported. Any

of free disk space

1.4GHz

Dual Core CPU of 1.8Ghz and

higher is supported.

To avoid replacing the server

when adding new applications we

recommend that a Pentium 4

VoiceMail Pro

256MB RAM 2GB

Pentium 4

Any-1.7GHz

Any - 1.4GHz

2.8GHz (or equivalent) is used

of free disk space

1.4GHz

(Standalone)

when possible. Any Dual Core

CPU of 2.4Ghz and higher is

supported.

Any Dual Core CPU of 1.8Ghz

Athlon XP

VoiceMail Pro

and higher is supported. Any

3000+

512MB RAM 2GB

Pentium 4

with IMS or

Dual Core CPU of 2.4Ghz and

Not tested

All Athlon 64

of free disk space

2.8GHz

higher is supported.

chips are

Campaigns

supported

If the database being queried is

located on the VM Pro server the

query speed of the database will

Athlon XP

VoiceMail Pro

be affected by the amount of

3000+

512MB RAM

with Third Party

memory available. Please take

Pentium 4

Not tested

20GB of free disk

All Athlon 64

into account the memory

2.8GHz

Database Access

space

chips are

requirements of the database

or TTS

supported

being queried. Any Dual Core

CPU of 2.4Ghz and higher is

supported.

Athlon XP

Any Dual Core CPU of 2.4Ghz

VoiceMail Pro

and higher is supported.

3000+

512MB RAM

Pentium 4

and Contact

20GB of free disk

Not tested

All Athlon 64

2.8GHz

space

chips are

Store

supported

Athlon XP

VM Pro and CCC can be run on

VoiceMail Pro

the same server up to a maximum

3000+

512MB RAM

Pentium 4

Compact Contact

of 25 agents, 8 ports of VM Pro.

Not tested

10GB of free disk

All Athlon 64

2.8GHz

Any Dual Core CPU of 2.4Ghz

space

chips are

Center V5

and higher is supported.

supported

Athlon XP

The client PC needs to be

VoiceMail Pro

Pentium III, 800MHz with 128MB

3000+

512MB RAM

Pentium 4

Compact

RAM minimum. Any Dual Core

Not tested

10GB of free disk

All Athlon 64

2.8GHz

CPU of 2.4Ghz and higher is

space

chips are

Business Center

supported.

supported

Athlon XP

Any Dual Core CPU of 2.4Ghz

Compact Contact

and higher is supported.

3000+

Pentium 4

Center

Any-1.7GHz

512MB RAM

All Athlon 64

2.8GHz

chips are

Standalone

supported

Windows XP Professional, 2000

Professional can be used but

Athlon XP

would typically support a

3000+

512MB RAM

Conferencing

maximum of 10 web clients. To

Pentium 4

Min 80GB free

Not tested

All Athlon 64

support more than 10 clients a

Center

2.8GHz

disk space

chips are

server with IIS will be required.

supported

Any Dual Core CPU of 2.4Ghz

and higher is supported.

The Delta Server and CBC can

256MB RAM

be installed on either the same

Delta Server

Pentium 3

Any - 1.4GHz

10GB free disk

PC or on separate PC's. In both

Any-1.7GHz

800Mhz.

clock speed

(SMDR)

space

cases these are the minimum PC

specifications.

COMPAS ID 131308 Issue 1

Page 2 of 6

Client Application Dependencies

Applications

Min PC

Notes

Intel

Resources

AMD

Pentium

Celeron

Any desktop machine can be

Conference

used as long as it is capable

Internet Explorer 6

Center Web

of running IE6. Any Dual

Any

and above

Core CPU of 1.8Ghz and

Client

higher is supported.

A sound card is needed if

64MB RAM and

Phone Manager

audio features are required.

160Mb of free disk

Pentium 3

Celeron 3

AthlonB

Any Dual Core CPU of 1.8Ghz

space

800Mhz.

800Mhz

650Mhz

Lite/Pro

and higher is supported.

A maximum of four

SoftConsole applications can

be run per system (a license

controls the number of

128MB RAM with

simultaneous SoftConsole

Pentium 3

Celeron 3

Athlon B

SoftConsole

1GB of free disk

users). A sound card is

800MHz

800Mhz

650MHz

space

needed if audio features are

required. Any Dual Core CPU

of 1.8Ghz and higher is

supported.

Any desktop machine can be

used as long as it is capable

ContactStore

Internet Explorer 6

of running IE6. Any Dual Core

Any

and above

Web client

CPU of 1.8Ghz and higher is

supported.

128MB RAM and

Any Dual Core CPU of 1.8Ghz

IP Office

Pentium 3

Celeron 3

Athlon B

1Gb of free disk

and higher is supported.

800Mhz

650MHz

Manager

space

Requires Java Virtual

Machine 1.4.2 or later. Each

256MB RAM and

SSA session takes about 35M

Pentium 3

Celeron 3

Athlon B

IP Office SSA

1.4Gb of free disk

of RAM. Any Dual Core CPU

800Mhz

650MHz

space

of 1.8Ghz and higher is

supported.

For OS of Windows XP,

128MB RAM and

minimum RAM increases to

Contact Center

Pentium 3

Celeron 3

Athlon B

10GB of free disk

256MB. Any Dual Core CPU

800MHz

800Mhz

650MHz

View (CCV)

space

of 1.8Ghz and higher is

supported.

Internet Explorer 6 or

Any Dual Core CPU of 1.8Ghz

CCC Reporter

Any

above

and higher is supported.

The Wallboard Server MUST

128MB RAM and

reside on the same PC as the

Celeron 3

Wallboard

Pentium 3

Athlon B

10GB of free disk

Delta Server. Any Dual Core

800Mhz clock

800Mhz

650MHz

Server

space

CPU of 1.8Ghz and higher is

speed

supported.

For OS of Windows XP,

128MB RAM and

minimum RAM increases to

Pentium 3

Celeron 3

Athlon B

Wallboard Client

10GB of free disk

256MB. Any Dual Core CPU

800MHz

800Mhz

650MHz

space

of 1.8Ghz and higher is

supported.

For OS of Windows XP,

minimum RAM increases to

128MB RAM and

Pentium 3

Celeron 3

Athlon B

PC Wallboard

256MB. Any Dual Core CPU

10GB of free disk

800MHz

800Mhz

650MHz

of 1.8Ghz and higher is

space

supported.

COMPAS ID 131308 Issue 1

Page 3 of 6

Microsoft Windows Operating System support

The range of Windows Operating Systems, which IP Office 3.2 and above applications

are tested and supported has been expanded to include Windows Vista. The following

table gives a summary of the Server and Client Operating Systems on which various IP

Office applications are tested and supported.

Microsoft Server OS 1

2000 server (SP4)

Yes

2003 server (SP2)

Yes

XP Professional (SP2)

Yes

XP Professional (SP2) 64bit

Microsoft Client OS 1

Yes

XP Professional (SP2)

Yes

XP Professional (SP2) 64bit

Yes

2000 Professional (SP4)

Yes

Vista Business/Enterprise

Yes

Future

Vista Ultimate

Yes

Future

Vista Business/Enterprise

Future

64bit

Vista Ultimate 64bit

Future

Non OS Applications6

Microsoft Exchange 2000

Yes

n/a

Microsoft Exchange 2003

Yes

n/a

Microsoft Exchange 2007

Yes

n/a

Microsoft Outlook 2003

Yes

n/a

Microsoft Outlook2007

n/a

Internet Explorer 6

n/a

Yes

n/a

Internet Explorer 7

n/a

Yes

Future

Microsoft MSDE 2000

n/a

Yes

n/a

Microsoft SQL2005

n/a

Future

Microsoft SQL2008

n/a

Future

COMPAS ID 131308 Issue 1

Page 4 of 6

Notes:

1. Microsoft Windows 95, 98, ME and Windows NT4 Operating Systems are no

longer supported by Avaya.

2. CBC requires the associated Delta Server application to be installed on the

appropriate operating system, please refer to the Delta Server Installation

manual for detailed information.

3. IMS and Web Campaigns options within VoiceMail Pro are only supported

on Windows Servers. Aspects of operation such as Voicemail to E-mail,

Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further

requirements. Please refer to the Voicemail Installation and Administration

manual.

4. Integrated Messaging Pro (IMS) does not support IMS operation with Outlook

2003/2007 operating in cache mode.

5. Although a server application, IP Office SMDR (Delta Server) can also run on a

Windows 2000, 2003, Windows XP and Windows Vista client Operating Systems

but should not run on the same PC as a CBC or CCC Delta Server.

6. Windows Small Business Server 2003 is supported for the same applications as

Windows 2003 Server.

7. 64 Bit versions of Microsoft operating systems are not currently supported with IP

Office applications. When a new PC Operating System or service pack is

released by Microsoft, Avaya will endeavour to support the new OS or SP within

6 months of release. This time is required to re-certify the applications through

the Software Verification and Field Trial programs. Support will be announced in

a future Technical Tip or Bulletin.

8. Phone Manager PC Softphone is not supported on Microsoft Vista.

9. Support will be announced in a future Technical Tip or Bulletin.

Microsoft Windows Operating System Service Pack Support

Current Service

Next Update and

Operating

Notes

Pack and Date of

Estimated Date of

System

Availability

Windows 2000

SP4

Customers must be running SP4

No further updates

Professional and

June 26th 2003

to continue to receive monthly

planned.

Server. 3

security updates.

Update Rollout 1 for SP4

June 28th, 2005

Please see IP Office Tech Tip

Windows XP

SP2

SP3

1st Half CY2008

Bulletin 49 issued Oct 2004

Professional

August 9, 2004

(preliminary)

Windows Server

SP2

n/a

Please see Tech Tip 113 with

2003

April 30, 2007

regards to security settings

required.

Windows Vista

N/A

SP1

See Support Policy

Q3 2007

COMPAS ID 131308 Issue 1

Page 5 of 6

Issued by:

Avaya SSD Tier 4 Support

Contact details:-

NA/CALA

EMEA/APAC

Tel: +1 732 852 1955

Tel: +44 1707 392200

Fax: +1 732 852 1943

Fax: +44 (0) 1707 376933

Email: gsstier4@avaya.com

Email IPONACALAT4@avaya.com

Internet: http://www.avaya.com

COMPAS ID 131308 Issue 1

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