IP Office
Embedded Voicemail Installation
15-601067 Issue 06c (16th October 2007)
i
Embedded Voicemail Installation
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ii
Table Of Contents
Contents
IP Office Embedded Voicemail ................................................................................................. 5
Overview..................................................................................................................................................... 5
Embedded Voicemail Mailbox Features ..................................................................................................... 6
Languages Supported ................................................................................................................................ 7
What's New................................................................................................................................................. 8
What's New in IP Office 4.0 ................................................................................................................... 8
What's New in IP Office 4.0 May 2007................................................................................................... 9
What's New in IP Office 4.1 ................................................................................................................... 9
Installing Embedded Voicemail .............................................................................................. 11
Overview................................................................................................................................................... 11
Setup Information ..................................................................................................................................... 12
System Settings ................................................................................................................................... 12
User Mailboxes .................................................................................................................................... 12
Hunt Group Mailboxes ......................................................................................................................... 13
Auto Attendant Setup........................................................................................................................... 14
Time Profiles ................................................................................................................................... 14
Menu Actions................................................................................................................................... 14
IP406 V2 Installation................................................................................................................................. 15
Small Office Edition Installation ................................................................................................................ 16
IP 500 Installation ..................................................................................................................................... 17
Upgrading Prompts................................................................................................................................... 18
Upgrade Prompts Pre 3.0 ........................................................................................................... 19
Upgrade to Version 4.0............................................................................................................... 20
Configuring Embedded Voicemail.......................................................................................... 21
System Configuration ............................................................................................................................... 21
User Mailbox Configuration ...................................................................................................................... 22
Remote Mailbox Access ........................................................................................................................... 24
Hunt Group Mailbox Configuration ........................................................................................................... 25
Overview .............................................................................................................................................. 25
Message Waiting Indication ................................................................................................................. 27
Hunt Group Mailbox Access ................................................................................................................ 28
Configuring Queues ............................................................................................................................. 29
Configuring Queue Announcements.................................................................................................... 30
Auto Attendant Configuration ................................................................................................................... 31
Overview .............................................................................................................................................. 31
Create an Auto Attendant .................................................................................................................... 32
Recording Prompts .............................................................................................................................. 34
Routing Incoming Calls to an Auto Attendant ...................................................................................... 35
Transferring Calls to an Auto Attendant............................................................................................... 36
Using Auto Attendant to Access Voicemail.......................................................................................... 38
Using Named Announcement Files ..................................................................................................... 39
Miscellaneous .......................................................................................................................... 41
Monitoring Embedded Voicemail.............................................................................................................. 41
Button Programming................................................................................................................................. 42
Visual Voice.............................................................................................................................................. 43
Loading Other Files onto the Memory Card ............................................................................................. 44
Short Codes.............................................................................................................................................. 45
Default Short Codes............................................................................................................................. 45
Custom Short Codes............................................................................................................................ 45
Index.......................................................................................................................................... 46
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
IP Office Embedded Voicemail
Overview
IP Office Embedded Voicemail is supported on the IP Office Small Office Edition, IP Office 406 V2 and
IP Office 500 control units. Embedded Voicemail does not require an IP Office license. It provides basic
voicemail mailbox operation without requiring a permanent voicemail server PC. It also provides multiple
auto-attendant support for incoming calls.
Embedded Voicemail uses the following components:
·
Memory Card
The type and capacity depends on the memory card of the IP Office control unit. However, in all
cases, the cards are specially formatted for Embedded Voicemail use. Alternate third-party
memory cards are not supported for Embedded Voicemail.
·
IP Office IP406 V2 and IP Office 500 Control Units
Use an Avaya supplied 512MB Type II Compact Flash memory card. Provides up to 15
hours of uncompressed message storage. A memory card supplied for a Small Office
Edition control unit can not be used in the IP 406 V2 or IP 500 control unit.
·
IP Office Small Office Edition
Uses an Avaya supplied 64MB Compact Flash memory card within a PCMCIA card
carrier. Provides up to 10 hours of compressed message storage. A memory card
supplied for a IP406 V2 or IP 500 control unit can not be used in the Small Office Edition
control unit.
·
Voice Compression Channels
Messages and prompts stored on the Small Office Edition memory card are compressed using
the IP Office control unit's voice compression channels. Thus voice compression channels are
required during any voicemail accesses. It is important to note that the same voice compression
channels are also used for VoIP calls.
·
IP Office IP406 V2 and IP500 Control Units
Do not require or use voice compression channels for Embedded Voicemail.
·
IP Office Small Office Edition
On the Small Office Edition, voice compression channels are pre-built into the control unit.
Small Office Edition control units are available in 3 channel and 16 channel variants. An
existing Small Office Edition control unit cannot be upgraded to add further voice
compression channels.
·
IP Office Manager Application
During installation, connection to a PC running the IP Office Manager application is required. This
is required for IP Office configuration.
Note
·
Embedded Voicemail cannot be used in conjunction with Voicemail Lite or Voicemail Pro. The
presence of a running Voicemail Lite or Voicemail Pro server on the same network may cause
Embedded Voicemail to fail.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Embedded Voicemail Mailbox Features
Supported Features
·
Hunt group and user voicemail for the leaving and collection of messages.
·
Auto attendant.
·
For security a voicemail access code can be assigned to any mailbox. This can be changed by
the mailbox user or the system administrator.
·
Message waiting indication to suitable phones and IP Office Phone Manager.
·
Message waiting indication for hunt group mailboxes can be assigned to specified users.
·
Internal ringback on new messages.
·
Short code features for collecting messages, leaving messages, voicemail on/off and ringback
on/off.
Embedded Voicemail System Comparison
Feature
Small Office Edition
IP406 V2 and IP500
64MB Compact Flash (in PCMCIA
512MB Compact Flash.
Memory Type
carrier).
3 or 16 channels built into control
Not required.
Compression Method
unit motherboard.
10 Hours.
15 Hours.
Storage
Up to 3 on VC3 system.
4
Maximum Simultaneous
Connections *
Up to 10 on VC16 system.
Adjustable between 3 and 180
Adjustable between 3 and 180
Maximum Individual
seconds (default 120 seconds).
seconds (default 120 seconds).
Message Length
Yes
Yes
Auto Attendant
*Maximum Simultaneous Connections
For Small Office Edition systems, this figure may be reduced whenever voice compression channels are
already in use for VoIP call support.
Major Features Not Supported
·
User trusted source settings.
The use of V numbers in the User Source Numbers to bypass the mailbox access code is not
supported.
·
Call Recording.
·
Voicemail Email.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
IP Office Embedded Voicemail
Languages Supported
Embedded Voicemail supports a range of language prompt sets. The following languages are supported
for Embedded Voicemail. The matching folder name is shown in () brackets.
·
·
Chinese-Mandarin (chs)
Korean (kor)
·
·
Danish (dan)
Norwegian (nor)
·
·
Dutch (nld)
Portuguese (ptg)
·
·
English-UK (eng)
Portuguese-Brazilian (ptb)
·
·
English-US (enu)
Russian (rus)
·
·
Finnish (fin)
Swedish (sve)
·
·
French (fra)
Spanish (esp)
·
·
French-Canadian (frc)
Spanish-Mexico (esm)
·
·
German (deu)
Spanish-Argentina (ess)
·
Italian (ita)
The IP Office system Locale setting is used to determine the default language prompts used. This can
be overridden for individual user mailboxes by setting a different User Locale. If a unsupported locale is
selected for a user, the system locale is used. If a selected Locale is not supported a fallback language
is used, as indicated in the table.
Locale selected in Manager
Embedded Voicemail Language
Australia (UK English)
English-UK (eng)
Belgium (Dutch)
Dutch (nld)
Belgium (French)
French (fra)
Canada (Canadian French)
French (fra)
Chile (Latin Spanish)
Spanish (esp)
Colombia (Latin Spanish)
Spanish (esp)
Greece (Greek)
English-UK (eng)
Hong Kong (Cantonese)
English-UK (eng)
Hungary (Hungarian)
English-UK (eng)
Iceland (Icelandic)
English-UK (eng)
India (UK English)
English-UK (eng)
New Zealand (UK English)
English-UK (eng)
Peru (Latin Spanish)
Spanish (esp)
Poland (Polish)
English-UK (eng)
Saudi Arabia (UK English)
English-UK (eng)
South Africa (UK English)
English-UK (eng)
Switzerland (French)
French (fra)
Taiwan (Putonghua)
Chinese (mandarin)
Venezuela (Latin Spanish)
Spanish (esp)
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
What's New
What's New in IP Office 4.0
In Avaya IP Office 4.0, the following features were added to Embedded Voicemail operation:
·
IP500 Support
The Avaya IP Office 500 control unit is supported using a 512MB uncompressed Compact Flash
memory card. This method does not require the use of voice compression channels except when
connected to an IP device.
·
Fax transfer
A fax transfer action can be set within IP Office Manager. If a transfer action has been set, on
detecting a fax tone the auto attendant will route the call to the fax transfer destination. For more
information, see Auto Attendant Configuration Overview.
·
Enhanced options when listening to messages
When a message is being played you can now skip to the next message, rewind or fast forward
for approximately 5 seconds. For more information, see the user guide.
·
Forward a message
A message can be forwarded to one or many mailboxes. For more information, see the user
guide.
·
Reply to a message
If a CLI is available you can reply to a message to either an internal or external number. For more
information, see the user guide.
·
Choice of transfer options
Up to 3 breakout numbers can be set up. When callers are directed to your mailbox they can
either leave a message or choose to be transferred to one of three numbers. For more
information, see User Mailbox Configuration.
·
Visual Voice
Users can access their mailbox using a soft key programmed for visual voice. A display menu
provides the user with options to listen to messages, send messages, change their greetings and
password. Access to visual voice is granted by the system administrator using IP Office Manager.
For more information, see Visual Voice.
·
The visual voice feature is not available on all telephones. Please refer to the telephone
guide for more information.
·
Announcements
Specific queue announcements can be recorded and then played when a call is held in a queue
for the hunt group. For more information, see Configuring Queue Announcements.
·
User Announcements
The IP Office also support announcements for individual users. These can be used with
embedded voicemail in the same way as hunt group announcements.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
IP Office Embedded Voicemail
What's New in IP Office 4.0 May 2007
In the IP Office 4.0 May 2007 maintenance release, the following features were added to to Embedded
Voicemail operation:
·
Auto Attendant Greeting 'Record Name'
This field appears next to the short code used for recording auto-attendant prompts. The field is
only useable for IP Offices being managed through the Avaya Integrated Management (AIM)
application. Refer to the 'AIM for IP Office' documentation for details.
·
Local Recording Control
The use of short codes to record auto attendant greetings can be disabled if required.
·
Embedded Voicemail Shutdown Short Code
The Embedded Voicemail memory card is not a hot-swappable device, and so the IP Office
system must be switched off in order to remove/replace the memory card. Use of this short code
feature allows safe removal of the memory card whilst the IP Office system is running.
What's New in IP Office 4.1
In Avaya IP Office 4.0, the following features were added to Embedded Voicemail operation:
·
Support for 40 Auto Attendants
The number of supported Auto Attendants has been increased from 4 to 40. The following
additional changes relating to this were also made:
·
Auto Attendant Number
In addition to its name, each auto attendant now has a unique AA Number assigned by
the IP Office. This number can be used in place of the name in short codes used to
access the auto attendant and record auto attendant greetings.
·
Default Short Codes
The default short codes created for recording auto attendant prompts have been
changed. On IP Office 4.1+ system, only four default short codes are created, one for
each greeting, rather than 4 per auto attendant. These short codes use the auto attendant
number rather than name.
·
Recording Name
The Recording Name field on the Auto Attendant | Auto Attendant tab can be used to select a
named greeting file stored on the embedded voicemail memory card. The same file can be used
by several auto attendants. The tool needed to converts .wav files to the formats used by
embedded voicemail, called LVMGreeting, is provided with IP Office Manager 6.1+.
Embedded Voicemail Installation
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15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Installing Embedded Voicemail
Overview
The installation process can be divided into the following steps:
1. Gather Setup Information
The Setup Information section contains a number of forms which can be used to gather customer
information about required settings. Completing these forms before installation will assist in
speeding up the installation process.
2. Hardware Installation
The physical installation of the memory card. This process varies according to the IP Office
control unit type.
·
IP406 V2 control unit.
·
Small Office Edition control unit.
·
IP 500 control unit.
3. System Configuration
Set the IP Office to use Embedded Voicemail and set the maximum record time for messages,
greetings and prompts. For more information, see System Configuration.
4. User Mailbox Configuration
Configure the personal settings for individual users. For more information, see User Mailbox
Configuration.
5. Hunt Group Mailbox Configuration
Configure the settings for any hunt groups where voicemail is required. This includes configuring
message waiting indication and mailbox access which are not enabled by default. For more
information, see Hunt Group Mailbox Configuration Overview.
6. Auto Attendant Configuration
Setup any required auto-attendant services and associate them with incoming call routes. For
more information, see Auto Attendant Configuration Overview.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Setup Information
Using the following tables to gather customer information before installation will assist and speed up the
installation process.
System Settings
·
Maximum Record Time: ___________________
(5 to 180 seconds, default 120 seconds).
User Mailboxes
Use the following form to plan the user mailbox settings. See User Mailbox Configuration for details of
each feature.
Name
Voicemail
Voicemail
Voicemail
Voicemail
Code
On
Ringback
Reception
Possible Values
Blank or 4 to
On or Off
On or Off
Blank or User/
(default underlined)
15 digits
Group Number
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Installing Embedded Voicemail
Hunt Group Mailboxes
See Hunt Group Mailboxes for details of each feature and Message Waiting Indication for how to enter
the values.
Name
Voicemail
Voicemail
Users to receive group
Code
On
message waiting
indication
Possible Values
Blank or 4 to
On or Off
None
(default underlined)
15 digits
Embedded Voicemail Installation
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15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Auto Attendant Setup
·
Auto Attendant Name: ____________________ (Up to 12 characters)
·
Route to Auto Attendant: ______________________________________
______________________________________________________________
(Detail which calls should go to the auto attendant and the routing to be used)
·
Maximum Inactivity: ________________ (5 to 20 seconds, default 8 seconds)
·
Fallback Destination: ____________________
·
Enable Local Recording: ________________ (Default = On)
Time Profiles
·
Remember that IP Office configuration uses a 24-hour clock format for times.
Time Profiles Morning
Afternoon
Evening (Out of Hours)
Name
Start Time
End Time
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Menu Actions
Action
Key Transfer to
Normal
Replay
Blind
Dial By
Not
Destination
Attendant
Transfer
Greeting
Transfer
Number
Defined
0
1
2
3
4
5
6
7
8
9
0
*
#
Fax
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Installing Embedded Voicemail
IP406 V2 Installation
The following instructions detail the process for installing Embedded Voicemail for an IP406 V2 system.
1. Check that the following requirements have been met.
·
Hardware:
·
IP Office 406 V2 control unit. No voice compression channels are required.
·
Avaya supplied 512MB Memory (Compact Flash) Card.
·
Configuration:
·
PC, connected to the IP Office network with the IP Office Manager application
installed.
2. Install the Memory Expansion Card
The IP 406 V2 Memory Card is a Type II Compact Flash memory card. Only a card supplied by
Avaya can be used for Embedded Voicemail. Compact Flash cards from other sources cannot
be used for Embedded Voicemail.
·
Switch off the IP Office unit before you insert the memory card.
·
Warning
You must always switch off the IP Office before you insert or remove a memory
card. Alternately when removing the card use a ShutdownEmbeddedVoicemail
short code.
·
Insert the memory card into the C/F TII card slot on the front of the IP406 V2 control unit.
Insert the card with the memory card label upwards. As you insert the card, the card eject
button adjacent to the slot will come out.
·
Switch on the IP Office unit.
3. The system can now be configured for Embedded Voicemail. For more information, see System
Configuration.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Small Office Edition Installation
The following instructions detail the process for installing Embedded Voicemail for a Small Office system.
1. Check that the following requirements have been met.
·
Hardware:
·
IP Office Small edition control unit with VC (voice compression) channels.
Note - Existing systems cannot be upgraded to add additional voice compression
channels.
·
Avaya 64MB Small Office Memory (Compact Flash) Card. This is supplied with a
PCMCIA memory card carrier.
·
Configuration:
·
PC, connected to the IP Office network with the IP Office Manager and IP Office
Monitor applications installed.
2. Check for the voice compression channels. The number of voice compression channels in the
Small Office Edition control unit (either 3 or 16) controls the maximum number of simultaneous
Embedded Voicemail calls. The number of voice compression channels is indicated by the label
on the control unit.
·
Look at the label on the base of the control unit.
·
At the top of the label, the line SMALL OFFICE is followed by a list of the components
within the unit. The number of voice compression channels is indicated by VC and a
number.
Note - As with all IP Office control units, the number of installed voice compression
channels can also be checked using the IP Office Monitor application. For more
information, see Monitoring Embedded Voicemail.
3. Install the Memory Expansion Card. The Small Office Memory Card is supplied with a PCMCIA
card carrier.
·
Insert the Memory Card into the PCMCIA card carrier.
·
The PCMCIA card carrier can be inserted into either of the PCMCIA card slots on the rear
of the Small Office Edition control unit. Insert the carrier with the memory card label
pointing upwards. As the carrier is inserted, the card eject button for the PCMCIA slot will
come out.
·
Due to the raised shape of the optional Small Office wireless card, we recommend
that the Small Office Memory Card carrier is inserted in Slot A, leaving Slot B
free. This allows either card to be inserted or removed without also having to
remove the other.
·
Switch on the IP Office unit.
4. The system can now be configured for Embedded Voicemail. For more information, see System
Configuration.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Installing Embedded Voicemail
IP 500 Installation
The following instructions detail the process for installing Embedded Voicemail for an IP500 system.
1. Check that the following requirements have been met.
·
Hardware:
·
IP Office 500 control unit. No voice compression channels are required.
·
Avaya supplied 512MB Memory (Compact Flash) Card.
·
Configuration:
·
PC, connected to the IP Office network with the IP Office Manager application
installed.
2. Install the Memory Expansion Card
The IP 500 Memory Card is a Type II Compact Flash memory card. Only a card supplied by
Avaya can be used for Embedded Voicemail. Compact Flash cards from other sources cannot
be used for Embedded Voicemail.
·
Switch off the IP Office unit before you insert the memory card.
·
Warning
You must always switch off the IP Office before you insert or remove a memory
card. Alternately when removing the card use a ShutdownEmbeddedVoicemail
short code.
·
Insert the memory card into the C/F TII card slot at the rear of the IP500 control unit.
Insert the card with the memory card label upwards. As you insert the card, the card eject
button adjacent to the slot will come out.
·
Switch on the IP Office unit.
3. The system can now be configured for Embedded Voicemail. For more information, see System
Configuration.
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Upgrading Prompts
For IP Office 3.0 and higher, Embedded Voicemail memory cards are supplied with the necessary
prompt files pre-installed. Previous releases required that the prompts be initially transferred using TFTP
from a PC running IP Office Manager. All the prompts for Embedded Voicemail can be found in the
LVMSound folder on the IP Office Administrator Applications CD. There are two sets, one for
compressed memory cards in the G723 Files folder, and one for uncompressed memory cards in the
G711 Files folder. Each set contains a folder for each supported language.
·
IP Office Small Office Edition - Compressed Prompts
The sub-folders in LVMSound/G723 Files should be copied to LVMAIL on the memory card.
·
IP Office 406 V2 - Uncompressed Prompts
The sub-folders in LVMSound/G711 Files should be copied to LVMAIL on the memory card.
Important
The upgrade batch file and new prompts are supplied on the Admin CD. Check to see if the files are
zipped. If they are, extract the files onto your hard disk.
Embedded Voicemail Installation
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15-601067 Issue 06c (16th October 2007)
Installing Embedded Voicemail
Upgrade Prompts Pre 3.0
The instructions to upgrade assume that the files are stored on the CD. If you have extracted the files
onto your hard disk please replace the reference to the CD with the directory that the files were extracted
into.
This method uses IP Office Manager as a TFTP server to pass files from the CD drive to the memory
card. It requires the IP Office to have already been upgraded to IP Office 4.0 and to be restarted.
1. Start IP Office Manager and receive the IP Office configuration.
2. Display the System configuration form.
3. Click the System tab.
4. In the File Writer IP Address box, type the IP address of the PC that you are using for the file
transfer.
5. Click
to send this configuration back to the control unit and allow it to reboot.
6. Open a Command prompt window.
7. Type the CD drive letter and press Enter, for example enter D:
8. Type cd LVMSOUND and press Enter.
9. The next step depends on the IP Office control unit type:
·
For an IP406 V2 control unit:
1. Type cd G711 Files and press Enter.
2. Type send711 followed by the IP Office's LAN1 IP address,
for example send711 192.168.42.1.
3. The batch file will start transferring all the necessary folders and prompt files. The
whole process of transferring the prompt files can take up to 40 minutes.
·
For a Small Office Edition control unit:
1. Type cd G723 Files and press Enter.
2. Type send723 followed by the IP Office's LAN1 IP address,
for example send723 192.168.42.1.
3. The batch file will start transferring all the necessary folders and prompt files. The
whole process of transferring the prompt files can take up to 40 minutes.
10. When all the files have been transferred, close the Command prompt window.
11. Restart the IP Office control unit by removing and then reapplying power.
12. When the IP Office has restarted, wait approximately 10 minutes while it scans the new prompts
that are available.
·
The IP Office Monitor application can be used to show this activity. For more information,
see Monitoring Embedded Voicemail.
13. Test Embedded Voicemail operation by dialing *17 at an extension. Embedded Voicemail should
answer and start to give you prompts.
Embedded Voicemail Installation
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Embedded Voicemail Installation
Upgrade to Version 4.0
The instructions to upgrade assume that the files are stored on the CD. If you have extracted the files
onto your hard disk please replace the reference to the CD with the directory that the files were extracted
into.
To upgrading a Small Office or IP 406v2:
1. Install the 4.0 software and wait for the 'Voicemail Activated' message to be displayed on the
SysMonitor utility.
2. Ensure that the system has a TFTP Server IP Address configured on the system tab. The File
Writer IP Address should be configured to the IP address of the user's PC.
3. Put the installation CD into the PC.
4. Open a Command prompt window.
5. Type the CD drive letter and press Enter, for example enter D:.
6. Type cd LVMSOUND and press Enter.
7. The next step depends on the IP Office control unit type:
·
For an IP406 V2 control unit:
1. Type cd G711 Files and press Enter.
2. Run the batch file Upgrade4p0_711. The batch file will start transferring all the
necessary folders and prompt files. A separate 'Transfer Succeeded' message
should be displayed for each sound clip transferred. The whole process should
take approximately 5 minutes.
·
For a Small Office Edition control unit:
1. Type cd G723 Files and press Enter.
2. Run the batch file Upgrade4p0_723. The batch file will start transferring all the
necessary folders and prompt files. A separate 'Transfer Succeeded' message
should be displayed for each sound clip transferred. The whole process should
take approximately 5 minutes.
When all of the sound clips have been transferred, wait for the next housekeeping cycle to be performed
(a maximum of 5 minutes). The system will assimilate the sound-clips during the next housekeeping
cycle.
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Configuring Embedded Voicemail
System Configuration
The system configuration for Embedded Voicemail is common to all the IP Office systems that support
Embedded Voicemail memory cards.
To configure an IP Office for Embedded Voicemail:
1. Open IP Office Manager and receive the IP Office configuration.
2. In the Navigation Pane click
System and select the system.
3. View the System tab. The Locale setting should match the language for spoken prompts
required from the Embedded Voicemail. For more information, see Languages Supported.
·
If it is not correct, consult with the customer first. This Locale setting controls many
default aspects of IP Office operation and so should normally already be set to match the
customer's locale.
4. Click the Voicemail tab.
5. From the Voicemail Type list select Embedded Voicemail.
·
Only one type of voicemail system can be used on an IP Office Control Unit at a time.
6. Set the Maximum Record Time for messages and prompts to the value required by the
customer. The allowable range is 30 to 180 seconds with 110 seconds as default.
7. Click OK to save the voicemail system changes.
to send the configuration change back to the control unit.
8. Click
9. From an extension on the system, dial *17. The Embedded Voicemail should answer and start to
give you prompts.
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Embedded Voicemail Installation
User Mailbox Configuration
Embedded Voicemail creates a mailbox for each user on the IP Office system. Calls are routed to the
mailbox whenever the user's extension is busy or does not answer within the users allocated no answer
time. This includes calls that are forwarded to another internal destination.
An individual user's mailbox can be configured either through the mailbox and system short codes (refer
to the Embedded Voicemail User Guide) or by configuring the user settings in the IP Office Manager.
·
Message Waiting Indication
If supported by the user's current extension, the user will receive message waiting indication
whenever their mailbox contains new messages. The type of message waiting indication will
depend on the telephone.
·
Mailbox Access
The standard default short code (*17) can be used to access an extensions associated user
mailbox. Other methods of mailbox access can be configured.
·
Ringback
Embedded Voicemail can be set to ring the user whenever they have new messages in their
mailbox. This ringback is triggered the completion of a call at the user's extension. Ringback from
a hunt group mailbox containing new messages may also occur if the user is configured to
receive hunt group message waiting indication.
·
Voicemail On/Off
The sending of calls to the user's mailbox can be switched off. Note however that this does not
stop other methods of leaving messages directly in the user's mailbox.
·
Access Code
An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter
this code, before they can collect messages. The access code can be reset by the user once
they are in their mailbox.
·
Voicemail Reception & Breakout Numbers
Setting a Voicemail Reception number for a user, allows callers leaving a message in their
mailbox to dial 0 to be transferred to that number. If used this feature should be announced in the
mailbox greeting prompt. Two transfer numbers can also be entered. The user can record a
message stating that the caller can press 2 or 3 to transfer to the specified telephone numbers.
·
Announcements
IP Office 4.0+ allows Embedded Voicemail to provide announcements to calls waiting to be
answered by users. This is similar to the announcements provided for hunt groups, with
announcements being played to callers waiting to be answered. Due to the overlap of various
timeouts, the use of user announcements is not recommended in conjunction with forwarding and
voicemail.
WARNING: Changing User Names
Mailboxes are created based on the unique user name within the IP Office configuration. Changing a
user name will associate that user with a new mailbox. If it is necessary to change a user name, ensure
that they have played and deleted all messages first. If a user name is changed without clearing the
original mailbox, it will be necessary to create a short code based on the old user name in order to
access the old mailbox.
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Configuring Embedded Voicemail
To change voicemail configuration for an individual:
1. Open IP Office Manager and receive the IP Office configuration.
User and select the individual user.
2. In the Navigation pane click
3. View the Voicemail tab.
4. Optional: Enter a voicemail code between 4-15 digits in the Voicemail Code field. This is
required when users retrieve voicemail messages remotely, for example from another user's
extension or from an external telephone.
·
The Voicemail Code must be retyped in the Confirm Voicemail Code field to ensure it
has been correctly entered.
5. Optional: Voicemail can be turned off by un-checking the Voicemail On option. When on, the
mailbox is used to answer the user's unanswered or busy calls.
6. Optional: When a new message is received, the voicemail server can call the user's extension
whenever the extension returns from off-hook to on-hook. The voicemail server will not ring the
extension more than once every 30 seconds. Check the Voicemail Ringback option to enable
this feature.
7. Optional: When a caller reaches voicemail they can be given the option to be transferred to a
different extension. The greeting message needs to be recorded telling the caller the options
available. The extension numbers that they can be transferred to are entered in the field. External
breakout numbers can be used if the user has the option 'Inhibit Off-Switch Forward/Transfer'
checked in their Telephony tab.
·
Reception/Breakout (DTMF 0)
The number to which callers are to be transferred if they are directed to voicemail and
press *0. Usually this is the reception number.
·
Breakout (DTMF 2)
The number to which callers are to be transferred if they are directed to voicemail and
press *2. This number might be, for example, the number of a colleague of the mailbox
owner whose extension was originally dialed.
·
Breakout (DTMF 3)
The number to which callers are to be transferred if they are directed to voicemail and
press *3. This number might be, for example, the mobile or cell number of the mailbox
owner whose extension was originally dialed.
8. Click OK to save the voicemail changes for the user.
9. Amend any other user details, then save and merge the configuration changes.
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Embedded Voicemail Installation
Remote Mailbox Access
The standard methods for remote mailbox access apply to users or to hunt groups. Remote Mailbox
Access is defined as:
·
Accessing a mailbox from an extension that does not match the mailbox number.
·
External caller access to voicemail to collect messages from a mailbox.
WARNING
Where remote access is setup for any mailbox there must be a mailbox access code is set for the user
or hunt group. If a mailbox does not have an access code remote access is not available.
There are a number of ways to enable remote mailbox access.
1. An auto attendant can be used to enable remote access to a mailbox. A short code similar to the
example could be entered as the Destination for one of the auto attendant Normal Transfer key
options. For more information, see Using Auto Attendant to Access Voicemail.
2. An incoming call route could be configured to enable remote access to a mailbox. The option
Voicemail can be selected as the Destination and/or Night Service Destination of an
Incoming Call Route.
3. A short code can be created that uses the Voicemail Collect feature but without a mailbox name
specified in the Telephone Number field will trigger remote access. An example is shown below.
This short code could be utilized by users on the system, as the destination in an Incoming Call
Route or as the destination for a auto attendant option.
Field
Contains...
Code
*99
Feature
Voicemail Collect
Telephone Number
?
Line Group Id
0
Locale
[Leave blank]
Force Account Code
[Leave blank]
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Configuring Embedded Voicemail
Hunt Group Mailbox Configuration
Overview
Embedded Voicemail creates a mailbox for each hunt group on the IP Office system. Calls are sent to
the mailbox only when each available group member has been rung for the group's set ring time.
The group mailbox can be configured either through the mailbox (refer to the Embedded Voicemail User
Guide) or through the hunt group settings in the IP Office Manager.
·
Message Waiting Indication
By default there is no message waiting indication to any user for hunt group messages. Users
must be configured individually. For more information, see Message Waiting Indication.
·
Mailbox Access
By default there is no mailbox access to hunt group mailboxes to collect messages. Users
assigned hunt group message waiting indication may also gain access depending on their phone
type or if using IP Office Phone Manager. Otherwise an access short code must be created for
the hunt group. For more information, see Hunt Group Mailbox Access.
·
Ringback
Embedded Voicemail can be set to ring the user whenever they have new messages in a hunt
group mailbox for which they receive message waiting indication. This ringback is triggered the
completion of a call at the user's extension.
·
Voicemail On/Off
The sending of calls to the group's mailbox can be switched off. Note however that this does not
stop other methods of leaving messages directly in the mailbox.
·
Access Code
An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter
this code before they can collect messages. The access code can be reset by the user once they
are in the mailbox.
WARNING: Changing Hunt Group Names
Mailboxes are created based on the unique group name within the IP Office configuration. Changing a
group name will associate that group with a new mailbox. If it is necessary to change a group name,
ensure that they have played and deleted all messages first. If a group name is changed without clearing
the original mailbox, it will be necessary to create a short code based on the old group name in order to
access the old mailbox.
The group mailbox can be configured either through the mailbox and system short codes or through the
hunt group settings within the IP Office configuration.
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Embedded Voicemail Installation
To configure a group mailbox in IP Office Manager:
1. Open IP Office Manager and receive the IP Office configuration.
Hunt Group to display the list of existing hunt groups.
2. Click
3. Double-click the required hunt group.
4. Click the Voicemail tab. This tab includes settings that are used by IP Office Voicemail Lite and
Voicemail Pro. For Embedded Voicemail complete the following details:
·
Voicemail Code
This field can be used to set a mailbox access code. That code must then be entered by
anyone attempting to retrieve messages from the mailbox.
·
Voicemail On
When ticked, calls to the hunt group's number will divert to voicemail if all available group
members are busy or do not answer within the group's set allocated answer interval.
5. Make any changes as required for the hunt group and click OK.
6. Repeat for any other hunt group.
to save the new changes back to the IP Office system.
7. Use
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Configuring Embedded Voicemail
Message Waiting Indication
By default no message waiting indication is sent to any user for a hunt group mailbox. The following
process shows how to give a user message waiting indication from a hunt groups mailbox. The method
of indication will depend on the type of telephone the user has and whether they are using IP Office
Phone Manager.
1. Start IP Office Manager and receive the IP Office configuration.
User to display the list of existing users.
2. Click
3. Double-click the name of the user who requires message waiting indication.
4. Click the Source Numbers tab.
5. Click Add.
6. In the Source Number field, enter H followed by the name of the hunt group. For example, for
the hunt group Main, enter HMain.
7. Click OK and repeat for any other hunt groups for which the user requires message waiting
indication.
8. Click OK and repeat for any other users.
to save the new changes back to the IP Office system.
9. Use
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Embedded Voicemail Installation
Hunt Group Mailbox Access
By default no user has access to a hunt group mailbox until specifically configured for such access. Hunt
group mailboxes can be accessed using the following methods:
Message Waiting Indication
Users who have been assigned hunt group message waiting indication are also given methods to access
the hunt group mailbox. The method will depend on the telephone and/or software they are using. For
more information, see Message Waiting Indication.
1. Avaya 4400 Series Telephone Users
DS display phone users on telephone models with a
MENU key also gain access once they
have been configured for hunt group message waiting. The hunt group name is then displayed
when the user presses
MENU,
MENU, Msgs, Voice. For more information, see your
telephone user guide.
2. Phone Manager Users
Phone Manager users see the hunt group name and number of messages listed on the
Messages tab. They can click this to access the hunt group mailbox.
3. Voicemail Ringback
If a user has voicemail ringback enabled, ringback will occur for new group messages as well as
new personal messages. Ringback for personal messages takes place before any ringback for
new group messages.
4. Visual Voice
If Visual Voice is available the user will see the name of the hunt group listed. The number of new
calls are shown in brackets next to the hunt group name.
Short Code and button Access
A short code can be created for hunt group mailbox access, as detailed in the table. This can be a
system wide or user specific short code. For information about setting up short codes, see the IP Office
Manager help or guide.
Field
Contains...
Code
*99
Feature
Voicemail Collect
Telephone Number
"?Sales"
Line Group Id
0
Locale
[Leave blank]
Force Account Code
[Leave blank]
The Voicemail Collect feature and hunt group mailbox name can also be assigned to a user's
programmable button.
Remote Access
The standard methods for remote mailbox access apply to users or to hunt groups. For more
information, see Remote Mailbox Access.
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Configuring Embedded Voicemail
Configuring Queues
If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in
the hunt group are busy. Queuing is configured for each hunt group in IP Office Manager. When queuing
is selected, announcements can be played to the queued caller. For more information, see Configuring
Queue Announcements.
To configure queuing for a hunt group:
1. Open IP Office Manager.
2. In the Navigation pane click
HuntGroup and select the hunt group.
3. View the Queuing tab.
·
Queuing On : Default = On
If selected, queuing will be available for the hunt group.
·
Queue Length: Default = No Limit
This feature sets the number of calls that will be held in the queue at any one time. If this
number is exceeded the caller will receive the busy tone or be passed to voicemail.
·
Normalize Queue Length: Default = Blank
This facility selects whether to include calls that are ringing but not answered in the queue
length.
For more information, see the IP Office Manager help.
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Embedded Voicemail Installation
Configuring Queue Announcements
When a callers is in a queue, announcements can be played to the queued caller. The announcements
are activated in IP Office Manager. For more information, see the IP Office Manager help.
To configure your announcements:
1. Open IP Office Manager.
2. In the Navigation pane click
HuntGroup and select the hunt group.
3. View the Announcements tab.
4. Check Announcements On. Announcements will be played to a caller who is in a queue for the
hunt group.
5. Select the amount of time for the caller to be queues before they hear the first announcement.
The Wait before 1st announcements (seconds) default is 10.
6. Select the Post announcements tone. The options are Ringing, Music on hold or Silence. The
default selection is Music on hold.
7. (Optional) Check 2nd announcement to play another message to the queued caller.
8. (Optional) Select the amount of time between the first and second announcements. The default
time is 20 seconds.
9. (Optional) If the second announcement is to be repeatedly played to the caller until their call is
answered, check Repeat last announcement.
10. Click OK to save the changes.
to merge the configuration back to the IP Office.
11. Click
There are no default queue announcements for user and hunt groups. On new IP Office 4.0+ systems
there are two default short codes that enable you to record announcements. The short codes are:
·
*91N; / N".1" / Record Message
Used to record an announcement 1. For example, to record announcement 1 for a hunt group on
extension 300 dial *91300# and follow the instructions to record the new announcement.
·
*92N; / N".2" / Record Message
Used to record an announcement 2. For example, to record announcement 2 for a hint group on
extension 300 dial *92300# and follow the instructions to record the announcement.
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Configuring Embedded Voicemail
Auto Attendant Configuration
Overview
In addition to basic voicemail operation, you can create auto attendants using Embedded Voicemail. Up
to 4 auto attendant services are supported.
The IP406 V2 and IP500 support up to 4 simultaneous calls to Embedded Voicemail services. The Small
Office Edition supports up to 10 simultaneous calls to Embedded Voicemail depending on available
voice compression channels.
Each auto attendant consists of:
·
Actions
Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action. Callers can
dial-through prompts, that is press an action key while listening to the greetings prompts. For IP
Office 4.0+, you can also assign an action to the key Fax. If a transfer action is set, on detecting
fax tone the auto attendant will route the call to the fax transfer destination as specified using the
Blind Transfer action.
·
Blind Transfer
Callers are transferred to the selected destination. This action is used with the key Fax so
that when a fax tone is detected the call is transferred to the specified extension.
·
Dial by Number
Callers can dial the required extension number. There is no prompt associated with the
action. If a prompt is required you need to record your own.
·
Unexpected results may occur if the dial plan is not a uniform length. Hunt group
and user extension numbers should all be the same length.
·
Normal Transfer
Transfers the caller to a specified number. This is a supervised transfer, that is, if busy or
unanswered the call will follow the settings of the target user or hunt group. If the
destination field is left blank, callers can dial the extension number that they require,
however no prompts will be played.
·
Not Defined
Take no action.
·
Replay Greeting
Repeat the menu greeting.
·
Transfer to Attendant
Used to access one auto attendant from another.
·
Prompts
You can record separate morning, afternoon and evening (out of hours) greeting prompts. Which
prompt is used is defined by associated Time Profiles. The greeting prompt is followed by a menu
options prompt. This is used to inform the caller of the auto attendant options. For more
information, see Recording Prompts.
·
In situations where time profiles are absent, overlap or conflict; the order of precedence
given is to time profiles assigned to Morning, Afternoon and then Evening.
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Embedded Voicemail Installation
Create an Auto Attendant
The following process shows by example the setup for an auto attendant for Embedded Voicemail. In
this example the auto-attendant should give callers the option to press 0 for reception (hunt group 200)
or 1 for sales (hunt group 301).
To create an auto attendant:
1. Start IP Office Manager and load the required configuration.
2. Note that if time profiles are going to be used in an auto attendant, the time profile has to be
created before creating the auto attendant. For more information, see the IP Office Manager help.
3. Click
Auto Attendant. Any existing Auto Attendants are listed.
4. Click Create a New Record in the Group Pane. Select Auto Attendant.
5. View the Auto Attendant tab. In the Name field enter the name for the auto attendant. This can be
up to 15 characters in length.
·
For IP Office 4.1+, an AA Name field is shown, with a number assigned to the auto
attendant by the IP Office Manager.
6. In the Time Profile area select the appropriate time profile for the different time periods of
Morning, Afternoon and Evening.
·
If the periods in which particular time profiles are active overlap, preference is given in the
order Morning, Afternoon and then Evening.
·
Any in periods not covered by a time profile are assumed to be part of the Morning.
·
Callers will hear two prompts, first the greeting prompt matching the time profile periods,
for example "Good morning", and then the menu options prompt, for example "Press 0 for
reception, press ...".
7. Set the required Maximum Inactivity time. This is how long, after playing the prompts, the auto
attendant should wait for a valid key press. The time can be set between 1 and 20 seconds, the
default is 8 seconds.
·
If exceeded, the caller is transferring to the Fallback Destination in the Incoming Call
Route used to route their call to the auto attendant, or disconnected.
8. Click the Actions tab. The option to press 0 for reception (hunt group Main) is entered by:
·
Click with the Key 0 row.
·
Click Edit.
·
Select the action Normal Transfer from the available options.
·
Select the required destination. In this example the group Main is selected.
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Configuring Embedded Voicemail
·
Click OK.
9. The option to press 1 for sales (hunt group 301) is entered by:
·
Click within the Key 1 row.
·
Click Edit.
·
Select the action Normal Transfer from the available options.
·
Select the required destination, for this example the group Sales.
·
Click OK.
10. Click OK to save the auto attendant. Short codes are automatically created for the auto attendant
and the codes can be viewed in the Auto Attendant tab.
11. Click
to save the new changes back to the IP Office system.
12. Following the system reboot, you can record prompts for the auto attendant using the short codes
created. For more information, see Recording Prompts.
For details of routing calls to the auto attendant see Routing Incoming Calls to an Auto Attendant.
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Embedded Voicemail Installation
Recording Prompts
When a new auto attendant is created, a number of short codes are automatically added to the system
short codes table. The short codes allow the recording of the various auto attendant prompts. The
appropriate number to dial is indicated against each greeting on the Auto Attendant tab in IP Office
Manager.
The telephone number part takes the form AA:Name.x, where Name is the name of the auto attendant
service, and x is 1 for the morning greeting, 2 for the afternoon greeting, 3 for the evening greeting and 4
for the menu options prompt.
For IP Office 4.1+ the number can also take the form "AA:"N".x" where N is the auto attendant number
and x is as above.
When using any of these short codes, you hear the options:
·
1 to hear the current prompt.
·
2 to record a new prompt.
·
3 to save the new prompt.
Notes
·
To prevent abuse of these default short codes, they can be deleted or changed. They can also be
removed from the system short codes section and rebuilt in the user short codes of a trusted
user. Alternately disabling the Enabling Local Recording option (IP Office 4.0 May 2007
maintenance release and higher) stops the use of short codes to record the auto attendant
greetings.
·
Using the Dial feature, the short codes can be assigned to a programmable button. This allows
quick access and recording of any prompts that change frequently.
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Configuring Embedded Voicemail
Routing Incoming Calls to an Auto Attendant
An integral voicemail auto attendant created can be specified as a destination in the IP Office Incoming
Call Routes table. Internal callers can access an auto attendant through a programmed DSS button or
Phone Manager speed dial.
To route incoming calls to an auto attendant:
1. Start IP Office Manager and load the required configuration.
2. Click
Incoming Call Route and select the required route.
3. View the Standard tab. Click the Destination drop-down box and select AA:Name where Name
is the auto attendant name. This will now route all incoming voice calls, on lines in Line Group
selected (0 is the default) to the auto attendant.
·
In this example a Fallback Extension has also been set to route calls direct to the Main
hunt group. This will be used for callers in the auto attendant who do not make a valid key
press within the auto attendants Maximum Inactivity time.
·
Another auto attendant could be created to provide options for when the Main and Sales
hunt groups are not open. This could then be set as the Night Service Destination along
with a Night Service Time Profile.
·
For IP Office 4.1+, the incoming call route destinations are set through the Destinations
sub-tab. However the general method of selection and entry remains the same.
4. Click OK.
to save the new changes back to the IP Office system.
5. Use
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Embedded Voicemail Installation
Transferring Calls to an Auto Attendant
Normally calls are directed to an auto attendant by an IP Office incoming call route. However it can also
be useful to transfer calls received at an internal extension to an auto attendant.
You can transfer calls to an Auto Attendant by:
·
Using Programmed Buttons.
·
Using Phone Manager.
·
Using SoftConsole.
·
Using Short Codes.
Using Programmed Buttons
On Avaya phones with programmable buttons, those buttons can be programmed to access auto
attendant services.
To create an auto attendant button:
1. From the IP Office system configuration, set the action of one of the users programmable buttons
to Dial.
2. Set the associated telephone number to AA:Name where Name matches the name of the auto
attendant.
3. Save this configuration change back to the IP Office.
When the user receives a call they want to transfer to the auto-attendant, they can use a programmed
button.
To transfer a call using the programmed button:
1. Place the call on hold.
2. Press the button programmed for the auto-attendant.
3. Hang-up the call at their extension. This will cause a blind transfer of the held call to the auto-
attendant.
Using Phone Manager
To create an auto attendant speed dial:
1. Within the user's Phone Manager, click the Speed Dials tab.
2. Right-click the speed dial panel and select New > Speed Dial Group Member. The Speed Dial
window opens.
3. In the Name field, enter a name for the Auto Attendant.
4. In the Number field, enter AA:Name where Name matches the name of the auto attendant.
5. Click OK.
To transfer a call using the Speed Dial:
Hold to place the call on hold.
1. During a call that you want to transfer to the auto attendant click
2. Click the Speed Dials tab.
3. Click the speed dial created for the auto attendant.
Complete Transfer to transfer the held caller.
4. Click
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Configuring Embedded Voicemail
Using SoftConsole
To create an auto attendant speed dial:
1. Click the required BLF Group tab.
2. Right-click the speed dial panel and select New > BLF Group Member. The New BLF Group
Member window opens.
3. In the Name field, enter a name for the Auto Attendant.
4. In the Number field, enter AA:Name where Name matches the name of the auto attendant.
5. Click OK.
To transfer a call using the Speed Dial:
Hold to place the call on
1. During a call that you want to transfer to the auto attendant click
hold.
2. Click the BLF Group tab.
3. Click the speed dial created for the auto attendant.
Complete Transfer to transfer the held caller.
4. Click
Using Short Codes
The Auto Attendant short code feature can be used to connect to a particular auto attendant. The
Telephone Number field takes the form AA: followed by the Auto Attendant service name.
In the example below, dialing *98 would connect the user with the auto attendant named Example.
Field
Contains...
Code
*98
Feature
Auto Attendant
Telephone Number
AA:Example
Line Group Id
0
Locale
[Leave blank]
Force Account Code
[Leave blank]
Once a short code for a particular auto attendant has been created, callers can be transferred.
To transfer a caller:
1. Place the caller on hold.
2. Dial the auto attendant short code.
3. Hang up.
Embedded Voicemail Installation
Page 37
IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Using Auto Attendant to Access Voicemail
A useful function in auto attendants is to let callers access their own voicemail mailbox. This can be
achieved by first creating a short code and then using the short code as an auto attendant destination.
To create a short code for remote access:
1. Start IP Office Manager and load the required configuration.
2. For the user or hunt group for which you want to create remote access, open their settings and
on the Voicemail tab ensure that a Voicemail Code has been set. Remote access will not work
without this.
3. In the configuration tree panel, click
Shortcode. Any existing system short codes are listed.
4. Click Create a New Record in the Group Pane. Select Short Code.
5. Create a short code such as the following example:
Field
Contains...
Code
*99
Feature
Voicemail Collect
Telephone Number
?
Line Group Id
0
Locale
[Leave blank]
Force Account Code
[Leave blank]
6. Click OK to add the new short code.
7. Create an auto attendant and select the key that the caller should use. Set the keys Action to
Normal Transfer. Type the short code in the destination, in the example it would be *99.
8. Click OK.
to save the new changes back to the IP Office system.
9. Click
External callers to the auto-attendant selecting that right option will now be challenged to enter the
mailbox number and then the mailbox access code. If entered correctly they will be able to collect
messages.
Embedded Voicemail Installation
Page 38
IP Office
15-601067 Issue 06c (16th October 2007)
Configuring Embedded Voicemail
Using Named Announcement Files
IP Office 4.1+ allows pre-recorded files to be converted and used as auto attendant greetings. This
approach allows greetings to be recorded by methods other than through the IP Office phone short
codes. It also allows the same greeting to be shared between by several auto attendants.
Notes
·
Preventing Over Recording of Uploaded Files
Once uploaded to the IP Office, the converted files can still be recorded over using the default
short codes for recording auto attendant greetings. To prevent this use de-select the Enable
Local Recording option of the auto attendant.
·
Keep Backup Copies of Files
Files uploaded to the auto attendant greeting folder on the Embedded Voicemail memory card,
which are not listed as in use by any auto attendant, are automatically deleted during the
Embedded Voicemails housekeeping process (this occurs approximately every 5 minutes).
A. Converting the Recordings
This process converts the source WAV file recording to the format required by the IP Office Embedded
Voicemail.
1. The original recording must be in the following WAV file format. If it is in a different format,
convert the file using a tool such as Windows Sound Recorder.
·
PCM/Uncompressed.
·
8000 KHz, 16bit, Mono.
2. Start IP Office Manager.
3. Select File | Advanced | LVM Greeting Utility.
4. Click on the ... button for Input File and select the WAV file.
5. Click on the ... button for Output File and select the location into which you want the converted
file saved.
·
Select the required file type. For Small Office Edition systems this should be G723 Files
(*.c23). For other IP Office systems use G711 Files (*.c11).
·
Enter a name for the file (up to 8 characters with no spaces) and end the file name as
either .c23 or .c11 to match the selected file type.
6. Enter a name for the recording in the Recording Name field. This is the name that will be
entered into the IP Office configuration to use the recording. Note that the field in case sensitive.
7. Ensure that the Format matches that selected for the Output File settings chosen above.
8. Click OK.
B. Editing an Auto Attendant to Use Named Recordings
Embedded Voicemail Installation
Page 39
IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
1. Start IP Office Manager and receive the IP Office configuration.
2. Select the
Auto Attendant form and select or create the required auto attendant.
3. In the Recording Name field enter the name of the greeting to be used. This is the Recording
Name entered during the files conversion, not the actual file name. It is case sensitive.
4. If only converted greeting files are to be used with the auto attendant, it may be advisable to
disable the Enable Local Recording option to stop any system user recording over the file.
5. Send the configuration back to the IP Office.
C. Transferring the Recording to the Embedded Voicemail Memory Card
This process uses TFTP to transfer the converted file to the Embedded Voicemail memory card. It first
requires the IP Office to be configured with the IP address of the PC from which it should accept TFTP
file transfers.
1. Determine the IP address of the PC from which you want to transfer the files.
2. Start IP Office Manager and receive the IP Office configuration.
3. Select the
System configuration form.
4. Select the System tab.
5. In the File Writer IP Address field, type the IP address of the PC from which you want the
sending of files to the memory card to be allowed.
to send the configuration back to the control unit.
6. Click
7. Open a command window in Windows (select Start | Run and enter cmd).
8. From the command window, you can use TFTP to upload files to the memory card.
·
The command is tftp -i <IP Office IP address> put <source file> a:\lvmail\<filename>
·
For example, to transfer the file c:\greeting01.c11 to an IP Office with a LAN1 IP address
of 192.168.42.1, the command would be tftp -i 192.168.42.1 put c:\greeting01.c11
a:\lvmail\AAG\greeting01.c11
·
a:\lvmail\AAG is the destination folder on the Embedded Voicemail memory card used
for auto-attendant greetings.
Embedded Voicemail Installation
Page 40
IP Office
15-601067 Issue 06c (16th October 2007)
Miscellaneous
Monitoring Embedded Voicemail
The IP Office Monitor application can be used to observe the operation of Embedded Voicemail.
1. From the Start menu select Programs > IP Office.
Monitor.
2. Select
3. From the File menu, click Select Unit. The Select System to Monitor window opens.
4. Enter the Control Unit IP Address and password. Depending on the IP Office system's
configuration, the password required is either the system password or the separate monitor
password if set.
5. Check that the Control Unit Type is set to IP Office.
6. Click OK.
7. The Monitor application attempts to connect with the control unit. If successful, something similar
to the following will appear.
********** SysMonitor v6.0 (11031) **********
********** contact made with 192.168.42.119 at 10:08:25 15/11/2006 **********
********** System (192.168.42.119) has been up and running for 1day, 19hrs, 3mins and 7secs(154987775mS) **********
154987776mS PRN: Monitor Started IP=192.168.42.130 IP 500 4.0(11031) IP500_40
(IP Office: Supports Unicode, System Locale is eng)
154987776mS PRN: LAW=A PRI=0, BRI=4, ALOG=4, ADSL=0 VCOMP=32, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=2 TYP=3)
CALLS=0(TOT=6)
154987778mS LIST2: IFACE(4) "LAN1","LAN2","DialIn","RemoteManager"
A:\lvmail\ENG\*.*
155088356mS PRN: LVM Flash A:
NextFlashItemScan: Scanning A:\lvmail\ITA\*.*
155088456mS PRN: LVM Flash A:
NextFlashItemScan: Finished Scanning A:\lvmail\ITA\*.*
155088462mS PRN: LVM Flash A:
NextFlashItemScan: Finished Scanning A:\lvmail\*.*
155088462mS PRN: LVM Flash A:
NextFlashItemScan: END-OF-LIST found
155088462mS PRN: LVM FlashMan:
FiveMinuteActions: called
2006/11/15 10:10:02
155088520mS PRN: LVM FlashMan:
FiveMinuteActions: Free: 955.9 MBytes ( 92% )
155088520mS PRN:
33 Hours 11 Minutes Approx. Remaining
155088520mS PRN:
FMML Size: 27
8. From the Filters menu select Trace Options. The All Settings window opens.
9. The following Embedded Voicemail events can be selected to be included on the monitor trace:
·
On the Call tab, select the options that you want to monitor in the Embedded Voicemail
section.
·
On the System tab, select Print.
·
The Trace Color selection on the System tab is applied to Embedded Voicemail
events.
10. Click OK.
11. Embedded Voicemail events are now shown in the Monitor trace when running. These events are
all prefixed LV.
Embedded Voicemail Installation
Page 41
IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Button Programming
The same features used for Embedded Voicemail short codes can also be assigned to telephone
buttons.
1. Start IP Office Manager and receive the IP Office configuration.
User to display the list of existing users.
2. Click
3. Click the required user.
4. Click the Button Programming tab.
5. Click the button line that you want to change. Click Edit. The Edit Button fields are shown at the
bottom of the form.
at the end of the Action field. The Button Programming window opens.
6. Click
7. Select Advanced > Voicemail to display the list of voicemail features.
8. Select the feature required:
·
Voicemail Collect
Allows access to a mailbox to collect or leave messages. The mailbox and action are
determined by the associated telephone number. This takes the form "?Name" for
message collection and "#Name" for leaving a message. The Name part must match the
user or hunt group name set in the IP Office configuration. On suitable phones the DSS
key displays VMCol followed by the name.
·
Voicemail On
This feature switches the diversion of calls to the user or group mailbox on/off. When
programmed on a DSS key, the action toggles so no separate Voicemail Off key is
required. On suitable phones the DSS key displays VMOn.
·
Voicemail Ringback On
This feature switches new message ringback notification on/off. When programmed on a
DSS key, the action toggles so that no separate Voicemail Ringback Off key is required.
On suitable phones the DSS key displays VMRB+.
9. Repeat for all the keys required.
10. Click OK.
11. Repeat for any other users.
to save the new changes back to the IP Office system.
12. Use
Embedded Voicemail Installation
Page 42
IP Office
15-601067 Issue 06c (16th October 2007)
Miscellaneous
Visual Voice
A user can be given a display menu to user for access to their mailbox. The menu provides the user with
options to listen to messages, send messages, change their greetings and password.
·
Note
The Visual Voice feature is not available on all telephones. For more information, see the
appropriate telephone guide.
To give a user access to Visual Voice:
1. Start IP Office Manager and receive the IP Office configuration.
2. Click
User to display the list of existing users.
3. Click the required user.
4. Click the Button Programming tab.
5. Click the button line that you want to change.
6. Right-click in the Action field.
7. Select Emulation > Visual Voice.
8. Click OK to save the button details for the selected user.
9. Repeat for any other users.
to save the new changes back to the IP Office system.
10. Use
Embedded Voicemail Installation
Page 43
IP Office
15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Loading Other Files onto the Memory Card
The Compact Flash memory card used with the Small Office Edition, IP406 V2 and IP 500 systems can
be used to store files other than those used for Embedded Voicemail. For example it can store the
holdmusic.wav file.
·
Compact Flash memory cards that are not supplied by Avaya can be used for this type of file
storage. However they cannot be used for Embedded Voicemail.
·
If a memory card supplied by Avaya is used, any files stored in this way will reduce the message
storage capacity of the Compact Flash memory card.
This process allows a specified PC to send files to the memory card and tells the IP Office system to use
the memory card
To configure the file source:
1. Start IP Office Manager and receive the IP Office configuration.
2. Display the System configuration form.
3. Click the System tab.
4. In the File Writer IP Address box, type the IP address of the PC from which sending files to the
memory card will be allowed.
to send this configuration back to the control unit and allow it to reboot.
5. Use
6. Open a command window in Windows.
7. From the command window, you can use TFTP to upload files to the memory card. For example:
c:\tftp -i 192.168.42.1 put c:\holdmusic.wav
This command will send the file c:\holdmusic.wav to the LAN1 IP address of the IP Office control.
In the example shown this address is: 192.168.42.1. For additional information about the TFTP
command, enter TFTP.
·
If a destination needs specifying, the memory card is treated as the IP Office's drive a:
8. Using IP Office Manager, receive the IP Office system configuration again.
9. On the System tab of the System form, set the TFTP Server IP Address to the control unit's
own LAN1 IP address.
to send the configuration back to the IP Office system and allow it to reboot. The IP Office
10. Use
system will now look on the memory card for any files it needs to download following a reboot.
If a future upgrade or file transfer from the IP Office Manager PC is required, you will first need to
change the IP address of the TFTP server back to the IP address of the IP Office Manager PC.
Embedded Voicemail Installation
Page 44
IP Office
15-601067 Issue 06c (16th October 2007)
Miscellaneous
Short Codes
Default Short Codes
Embedded Voicemail supports many of the same short codes available for Voicemail Lite and Voicemail
Pro. The following default system short codes can be used with Embedded Voicemail.
·
Collect Messages: *17
Can be used by users to access the mailbox associated with their extension.
·
Voicemail On/Off: *18/*19
Switches the diverting of callers to the user's mailbox on/off.
·
Voicemail Ringback On/Off: *48/*49
Switches new message ringback to the user on/off.
·
Record Message:
The Record Message feature is used to record announcements that are used when callers to a
hunt group are queued. For more information, see Configuring Queue Announcements.
·
*91N; - To record an Announcement 1 for a hunt group.
·
*92N; - To record an Announcement 2 for a hunt group.
Custom Short Codes
Additional short codes can be added as required using the features listed below.
·
Voicemail Collect
This short code feature can be used to create short codes for collecting or leaving messages.
The exact action is set by the use of either ? or # in the telephone number. For example "?Main"
would indicate collection of messages in the mailbox called Main. "#Main" would indicate that a
user wants to leave a message in the mailbox called Main. Note that the quotation marks " " are
required and the name must match the user or hunt group whose mailbox is being accessed. For
example:
Field
Contains...
Code
*99
Feature
Voicemail Collect
Telephone Number
"?Main"
Line Group Id
0
Locale
[Leave blank]
Force Account Code [Leave blank]
· Using just ? in the Telephone Number without quote marks and a mailbox name allows
remote access. The user would be prompted to enter the mailbox number and then the
mailboxes access code if set.
·
Voicemail On/Voicemail Off
These two features switch the diversion of calls to the user or group mailbox on/off. No telephone
number is required for either of these features.
·
Voicemail Ringback On/Off
These two features switch new message ringback notification on/off. No telephone number is
required for either of these features.
·
Auto Attendant
This feature is used for the recording of auto attendant prompts and greetings. Normally the short
codes for this are created automatically. However they can be deleted and reassigned as
required. For more information, see Create an Auto Attendant.
Embedded Voicemail Installation
Page 45
IP Office
15-601067 Issue 06c (16th October 2007)
Index
Compression
Breakout Numbers,
ADSL, 41
154987775mS, 41
Method, 6
22
Afternoon, 12, 31,
154987776mS PRN,
Configuring, 29
BRI, 41
32, 34
41
Queue
Button Programming,
afternoon greeting,
154987778mS
Announcements,
42, 43
34
LIST2, 41
30
Button Programming
AIM, 8
155088356mS PRN,
Queues, 29
window, 42
IP Office, 8
41
Confirm Voicemail
C/F TII, 15, 17
All Settings, 41
155088456mS PRN,
Code, 22
c11, 39
All Settings window,
41
Contains. Code, 24,
c723, 39
41
155088462mS PRN,
28, 36, 38, 45
Call Recording, 6
ALOG, 41
41
Control Unit IP
called LVMGreeting,
and/or, 28
155088520mS PRN,
Address, 41
8
Announcements, 8,
41
Enter, 41
Calls, 5, 6, 8, 12, 16,
22, 30, 45
19hrs, 41
Control Unit Type, 41
22, 25, 28, 29, 31,
View, 30
1day, 41
Convertor, 39
32, 35, 36, 41, 42, 45
Attendant, 8, 12, 31,
running, 41
Create, 8, 22, 24, 25,
Auto Attendant,
32, 35, 38
1st, 30
28, 31, 32, 34, 35,
36
Transfer, 12, 31
24-hour, 12
36, 38, 45
Embedded
Australia, 7
uses, 12
Auto Attendant,
Voicemail, 31
Auto, 32
3mins, 41
32
Transferring, 36
existing, 32
4.0, 18
New Record, 32,
Canada, 7
Auto Attendant, 6, 8,
Install, 18
38
Canadian French, 7
11, 12, 24, 31, 32,
40 Auto, 8
Custom Short
Cantonese, 7
34, 35, 36, 38, 45
Support, 8
Codes, 45
CD, 18
calls, 36
512MB, 5, 6, 8, 15,
dan, 7
Type, 18
Create, 32
17
Danish, 7
CD drive, 18
existing, 32
512MB Compact
Default Short Codes,
Changing, 22, 25
View, 32
Flash, 6
8, 22, 45
Hunt Group
Auto Attendant
512MB Memory, 15,
Defined, 12, 24, 31
Names, 25
Configuration, 11
17
Depending, 41
User Names, 22
Auto Attendant
512MB Type II
IP Office, 41
channels, 5, 6, 8, 15,
Greeting, 8, 39
Compact Flash, 5
Destination, 8, 12,
16, 17, 31
Auto Attendant
64MB Compact
22, 24, 31, 32, 35,
Embedded
Name, 12, 35
Flash, 5, 6
38, 44
Voicemail, 5
Auto Attendant
7secs, 41
Destination and/or
Check, 15, 16, 17,
Setup, 12
91N, 30, 45
Night Service
18, 22, 30, 41
Avaya, 5, 8, 15, 16,
92N, 30, 45
Destination, 24
Voicemail
17, 28, 36, 44
AA, 8, 32, 34, 35, 36
Incoming Call
Ringback, 22
Use, 5
number, 36
Route, 24
Check 2nd, 30
Avaya 4400 Series
access, 5, 6, 8, 22,
deu, 7
Check
Telephone Users, 28
24, 25, 28, 31, 34,
Dial, 12, 18, 21, 22,
Announcements On,
Avaya 64MB Small
35, 36, 38, 42, 43, 45
30, 31, 34, 36
30
Office Memory, 16
Visual Voice, 43
Dial By Number, 12,
Chinese, 7
Avaya Integrated
voicemail, 24
31
Chinese-Mandarin, 7
Management, 8
Access Code, 6, 22,
direct, 8, 22, 35, 36
chs, 7
Avaya IP Office 4.0,
24, 25
Main, 35
CkSRC, 41
8
access depending
disabling, 34
CLI, 8
Avaya IP Office 500,
on, 25
Enabling Local
close, 18
8
Access Voicemail,
Recording, 34
Command, 18
back, 18, 21, 25, 27,
38
Display, 8, 18, 25,
Collect Messages,
30, 32, 35, 36, 38,
Using Auto
27, 28, 42, 43, 44
45
42, 43, 44
Attendant, 38
System, 18, 44
Colombia, 7
IP, 44
according, 11
divert, 25, 45
Command, 18, 44
IP Office, 25, 27,
IP Office, 11
voicemail, 25
close, 18
30, 32, 35, 36, 38,
Actions, 8, 12, 31,
DS, 28
Open, 18
42, 43, 44
32, 36, 38, 42, 43, 45
DSS button, 35
Compact Flash, 8,
Belgium, 7
end, 42
DSS key, 42
15, 16, 17, 44
BLF Group, 36
Normal Transfer,
DTMF, 22, 31
Complete Transfer,
BLF Group Member,
38
Edit, 32, 42
36
36
Add, 5, 8, 16, 27, 34,
Edit Button, 42
Compressed
Blind Transfer, 12,
38, 45
Prompts, 18
31, 36
Admin CD, 18
Embedded Voicemail Installation
Page 46
IP Office
15-601067 Issue 06c (16th October 2007)
Index
35, 36, 38, 41, 42,
Hunt Group Mailbox
Small Office
Embedded
43, 44
Configuration, 11
Edition, 5
Voicemail, 5, 6, 7, 8,
according, 11
hunt group mailbox
Existing systems, 16
11, 15, 16, 17, 18,
AIM, 8
containing, 22
Fallback Destination,
21, 22, 25, 31, 32,
back, 25, 27, 30,
Hunt Group
12, 32
41, 42, 44, 45
32, 35, 36, 38, 42,
Mailboxes, 11, 12,
transferring, 32
calls, 31
43, 44
22, 25, 27, 28
Fallback Extension,
channels, 5
Depending, 41
Hunt Group Names,
35
following, 41
Embedded
25, 28, 42
Fax, 8, 12, 31
installing, 15, 16,
Voicemail, 21
Changing, 25
on detecting, 8
17
receive, 18, 21,
HuntGroup, 29
File menu, 41
IP Office, 21
22, 25, 27, 42, 43,
Iceland, 7
File Writer IP
Monitoring, 41
44
Icelandic, 7
Address, 18, 44
prompts, 18
require, 5, 18
IFACE, 41
Filters menu, 41
Embedded Voicemail
Set, 11, 41
Incoming, 35
Finished Scanning,
complete, 25
tells, 44
Routing, 35
41
Embedded Voicemail
IP Office 3.0, 18
Incoming Call Route,
Finnish, 7
depending on, 31
IP Office 4.0, 8, 18,
24, 32, 35, 36
FiveMinuteActions,
Embedded Voicemail
22, 30, 31, 34
Destination
41
Language, 7
IP Office 4.0 May
and/or Night
FMML Size, 41
Embedded Voicemail
2007, 8, 34
Service
following, 41
Mailbox Features, 6
IP Office 406 V2, 5,
Destination, 24
Embedded
Embedded Voicemail
15, 18
Incoming Calls, 11,
Voicemail, 41
Shutdown Short
IP Office 500, 5, 17
24, 32, 35, 36
Force Account Code,
Code, 8
IP Office 500 Control
Routing, 35
24, 28, 36, 38, 45
Embedded Voicemail
Units, 5, 17
India, 7
fra, 7
supports, 7
IP Office
Inhibit Off-Switch
frc, 7
Embedded Voicemail
Administrator
Forward/Transfer, 22
French-Canadian, 7
System Comparison,
Applications CD, 18
Input File, 39
G711 Files, 18
6
IP Office Control
Insert, 15, 16, 17
G723 Files, 18
Embedded Voicemail
Unit, 5, 11, 18, 21
Memory Card, 16
Gather Setup
User Guide, 22, 25
IP Office Embedded
Install, 15, 16, 17, 18
Information, 11
refer, 22, 25
Voicemail, 5
4.0, 18
German, 7
Enable Local
IP Office Incoming
Embedded
Good, 32
Recording, 12, 34
Call Routes, 35
Voicemail, 15, 16,
Good morning, 32
disabling, 34
IP Office IP406 V2, 5
17
Greece, 7
end, 12, 42
IP Office Manager, 5,
Memory
Greek, 7
Action, 42
8, 15, 16, 17, 18, 22,
Expansion Card,
Greeting, 39
End Time, 12
25, 28, 29, 32, 34, 44
15, 16, 17
Group Number, 12,
END-OF-LIST, 41
see, 28, 29, 32
Internal ringback, 6
25
eng, 7, 41
IP Office Manager
IP, 5, 6, 7, 8, 11, 12,
Group Pane, 32, 38
English-UK, 7
Application, 5, 15, 17
15, 16, 17, 18, 21,
Hardware
English-US, 7
IP Office Manager
22, 25, 27, 28, 29,
Installation, 11
Enter, 12, 18, 22, 24,
help, 28
31, 32, 34, 35, 36,
HMain, 27
25, 27, 32, 36, 38,
IP Office Manager
38, 41, 42, 43, 44
Hold, 30, 36
41, 44, 45
PC, 44
back, 44
holdmusic.wav, 44
Control Unit IP
IP Office Monitor, 16,
type, 18, 44
LAN1 IP, 44
Address, 41
18, 41
IP 406 V2, 5, 15
holdmusic.wav file,
voicemail, 22
IP Office Monitor
IP 406 V2 Memory
44
enu, 7
application, 16, 18,
Card, 15
store, 44
esm, 7
41
IP 406v2, 18
Hong Kong, 7
esp, 7
IP Office Phone
IP 500, 5, 17, 41, 44
hot-swappable, 8
ess, 7
Manager, 6, 25, 27
IP 500 4.0, 41
Hours, 5, 6, 12, 31,
Evening, 31, 32
IP Office Small, 5,
IP 500 Installation,
41
Example, 18, 22, 24,
16, 18
17
Hours 11 Minutes
27, 30, 32, 34, 35,
IP Office Small
IP 500 Memory
Approx, 41
36, 38, 44, 45
Office Edition, 5, 18
Card, 17
Hungarian, 7
Example.1., 34
IP Office Voicemail
IP address, 18, 44
Hungary, 7
Example.2., 34
Lite, 25
PC, 18, 44
Hunt Group, 6, 8, 11,
Example.3., 34
IP Office's LAN1 IP,
TFTP, 44
12, 22, 24, 25, 27,
Example.4., 34
18
IP Office, 5, 6, 7, 8,
28, 29, 31, 32, 35,
existing, 5, 16, 32
IP406 V2, 5, 6, 15,
11, 12, 15, 16, 17,
38, 42, 45
Auto, 32
18, 31, 44
18, 21, 22, 25, 27,
Hunt Group Mailbox
Auto Attendants,
28, 30, 31, 32, 34,
Access, 28
32
Embedded Voicemail Installation
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15-601067 Issue 06c (16th October 2007)
Embedded Voicemail Installation
Poland, 7
NextFlashItemScan,
Maximum
IP406 V2 Installation,
Portuguese, 7
41
Simultaneous
15
Portuguese-
Night Service
Connections, 6
IP500, 5, 6, 8, 17, 31
Brazilian, 7
Destination, 35
May 2007, 8
rear, 17
Possible Values, 12
Night Service Time
MBytes, 41
IP500 Control Units,
Post, 30
Profile, 35
MDM, 41
5, 17
Select, 30
nld, 7
Memory Card, 5, 8,
IP500 Support, 8, 31
Press, 18, 22, 28,
Normal Transfer, 12,
11, 15, 16, 17, 18, 44
IP500_40, 41
31, 32, 35, 36
24, 31, 32, 38
Insert, 16
ita, 7
PRI, 41
Action, 38
Memory Expansion
Italian, 7
Print, 41
Normal Transfer key,
Card, 15, 16, 17
kor, 7
Programming, 42
24
Install, 15, 16, 17
Korean, 7
Programs, 41
Normalize Queue
Memory Type, 6
LAN1, 41
Prompts, 5, 7, 8, 11,
Length, 29
MENU, 28
LAN1 IP, 18, 44
18, 21, 22, 31, 32,
Norwegian, 7
MENU key, 28
holdmusic.wav,
34, 45
number, 6, 8, 11, 16,
Message Waiting
44
Embedded
22, 24, 27, 28, 29,
Indication, 22, 25,
LAN1 IP address, 44
Voicemail, 18
31, 32, 34, 36, 38, 45
27, 28
Languages
Recording, 34
AA, 36
Messages, 5, 6, 8,
Supported, 7
Upgrading, 18
Off, 8, 12, 15, 17, 22,
11, 12, 18, 21, 22,
LANM, 41
Prompts Pre 3.0, 18
25
24, 25, 27, 28, 30,
Latin Spanish, 7
ptb, 7
OK, 21, 22, 25, 27,
38, 42, 43, 44, 45
LAW, 41
ptg, 7
30, 32, 35, 36, 38,
Minutes Approx, 41
Limit, 29
Putonghua, 7
41, 42, 43
MODU, 41
Line Group, 24, 28,
Queue
On, 5, 6, 8, 12, 15,
Monitor, 41
35, 36, 38, 45
Announcements, 30
16, 17, 18, 21, 22,
Monitor application,
Line Group Id, 24,
Configuring, 30
24, 25, 27, 28, 29,
41
28, 36, 38, 45
Queue Length, 29
31, 34, 35, 36, 38,
Monitor application
Loading, 44
Queues, 8, 29, 45
41, 42, 43, 44
attempts, 41
Other Files onto,
Configuring, 29
Queuing, 29
Monitor Started IP,
44
On, 29
on detecting, 8
41
Local Recording
View, 29
fax, 8
Monitor window, 41
Control, 8
rear, 16, 17
on detecting fax, 31
Select System, 41
Locale, 7, 21, 24, 28,
IP500, 17
on/off, 42, 45
Monitoring, 41
36, 38, 45
Small Office
Open, 18, 21, 22, 25,
Embedded
Locale setting, 21
Edition, 16
29, 35, 36, 38, 41,
Voicemail, 41
LV, 41
receive, 12, 18, 21,
42, 44
Morning, 31, 32
LVM Flash, 41
22, 25, 27, 29, 36,
Command, 18
part, 32
LVM FlashMan, 41
42, 43, 44
Open IP Office
Msgs, 28
LVM Greeting Utility,
IP Office, 18, 21,
Manager, 21, 22, 25,
Music, 30
39
22, 25, 27, 42, 43,
29
N, 30, 34
LVMAIL, 18, 41
44
order, 8, 22, 25, 31,
Name, 7, 8, 12, 22,
lvmail/ENG, 41
Reception/Breakout,
32
24, 25, 27, 28, 32,
lvmail/ITA, 41
22
remove/replace, 8
34, 35, 36, 42, 45
LVMSound, 18
Record Message,
order Morning, 32
Name matches,
LVMSound/G711
30, 45
Other Files onto, 44
36
Files, 18
Record Name, 8
Loading, 44
Name matches, 36
LVMSound/G723
Recording, 34
Output File, 39
name, 36
Files, 18
Prompts, 34
Overview, 5, 11, 25,
Name.x, 34
Mailbox Access, 6,
Recording Name, 39
31
named greeting file,
11, 22, 24, 25, 38, 45
refer, 8, 22, 25
part, 32, 34, 42
8
Main, 27, 32, 35, 45
Embedded
Morning, 32
Navigation, 21, 22,
direct, 35
Voicemail User
part takes, 34
29
Major Features Not
Guide, 22, 25
PC, 5, 15, 16, 17, 18,
Navigation Pane, 21,
Supported, 6
Remote Access, 24,
44
22, 29
Manager, 7
28, 38, 45
IP address, 18,
New, 6, 7, 18, 22,
Maximum Inactivity,
Remote Mailbox
44
25, 27, 28, 30, 32,
12, 32, 35
Access, 24, 28
PC running, 5, 18
34, 35, 36, 38, 42,
Maximum Individual
remove/replace, 8
PCMCIA, 5, 6, 16
43, 45
Message Length, 6
order, 8
Peru, 7
New BLF Group
Maximum Record
Repeat, 25, 27, 30,
Phone Manager, 28,
Member window, 36
Time, 11, 12, 21
31, 42, 43
35, 36
New Record, 32, 38
Set, 21
Replay Greeting, 12,
Phone Manager
Create, 32, 38
31
Users, 28
New Zealand, 7
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IP Office
15-601067 Issue 06c (16th October 2007)
Index
User Mailbox
System
Setup Information,
require, 5, 6, 8, 11,
Configuration, 11, 22
Configuration, 11,
12
15, 17, 18, 21, 22,
User Mailboxes, 11,
18, 21, 36, 41, 44
Short Code, 6, 8, 15,
25, 27, 31, 32, 35,
12, 22, 45
System Locale, 7, 41
17, 22, 24, 25, 28,
36, 38, 41, 42, 43,
User Names, 22
system Locale
36, 38, 45
44, 45
Changing, 22
setting, 7
Shortcode, 38
IP Office, 5, 18
User Source, 6
System Settings, 12
ShutdownEmbedded
required during, 5
User Source
Taiwan, 7
Voicemail, 15, 17
Ringback, 6, 22, 25,
Numbers, 6
Telephone Number,
use, 15, 17
28, 42, 45
user wants, 45
24, 28, 34, 36, 38,
Silence, 30
ringback on/off, 6
uses, 5, 6, 8, 11, 12,
42, 45
Slot, 15, 16, 17
Ringing, 30
15, 17, 18, 22, 24,
Telephony, 22
Small Office, 5, 6,
Routing, 35
25, 27, 34, 35, 36,
tells, 22, 44
16, 18, 31, 44
Incoming, 35
38, 42, 43, 44, 45
IP Office, 44
upgrading, 18
Incoming Calls,
24-hour, 12
Test Embedded
Small Office Edition,
35
Avaya, 5
Voicemail, 18
5, 6, 16, 18, 31, 44
running, 5, 41
ShutdownEmbed
TFTP, 18, 44
existing, 5
1day, 41
dedVoicemail, 15,
IP address, 44
rear, 16
Voicemail Lite, 5
17
TFTP Server IP
Small Office Edition
rus, 7
Voicemail Collect,
Address, 18, 44
Installation, 16
Russian, 7
24
set, 44
Small Office Memory
Sales, 28, 32, 35
VoIP, 6
Time Profiles, 12, 31,
Card, 16
Saudi Arabia, 7
Using Auto
32
Source Numbers, 27
see, 8, 11, 12, 15,
Attendant, 38
timeouts, 22
South Africa, 7
16, 17, 18, 21, 24,
Access
TOT, 41
Spanish, 7
25, 28, 29, 31, 32,
Voicemail, 38
Trace Color, 41
Spanish-Argentina, 7
43, 45
Using IP Office
Trace Options, 41
Spanish-Mexico, 7
IP Office
Manager, 8, 44
Transfer, 8, 12, 18,
Speed Dial Group
Manager, 28, 29,
Using Phone
22, 31, 32, 36, 44
Member, 36
32
Manager, 36
Attendant, 12, 31
Speed Dial window,
See Hunt Group
Using Programmed
Calls, 36
36
Mailboxes, 12
Buttons, 36
Fallback
Speed Dials, 35, 36
Select, 7, 8, 21, 22,
Using Short Codes,
Destination, 32
Standard, 22, 24, 28,
24, 30, 31, 32, 35,
36
Transfer Succeeded,
35
36, 38, 41, 42, 43
Using SoftConsole,
18
View, 35
Post, 30
36
TYP, 41
Start IP Office
Select Advanced, 42
VC, 16
type, 5, 11, 15, 17,
Manager, 18, 27, 32,
Select Auto
VC16, 6
18, 21, 22, 25, 27,
35, 38, 42, 43, 44
Attendant, 32
VC3, 6
38, 44
Start menu, 41
Select Emulation, 43
VCOMP, 41
CD, 18
Start Time, 12
Select Monitor, 41
Venezuela, 7
IP, 18, 44
store, 5, 8, 18, 44
Select Short Code,
VER, 41
voicemail, 21
holdmusic.wav
38
Version 4.0, 18
Type II Compact
file, 44
Select System, 41
Upgrade, 18
Flash, 15, 17
Support, 8
Monitor window,
View, 21, 22, 29, 32,
Type send711, 18
40 Auto, 8
41
35
Type send723, 18
Supported Features,
select Trace Options,
Announcements,
UK English, 7
6
41
30
un-checking, 22
Supports Unicode,
Select Unit, 41
Auto Attendant,
Voicemail On, 22
41
send711
32
Uncompressed
sve, 7
192.168.42.1., 18
Queuing, 29
Prompts, 18
Swedish, 7
send723
Standard, 35
Upgrade Prompts
Switzerland, 7
192.168.42.1., 18
System, 21
Pre 3.0, 18
SysMonitor, 18, 41
Series Telephone
Voicemail, 22
Upgrade4p0_711, 18
SysMonitor v6.0, 41
Users, 28
Visual Voice, 8, 28,
Upgrade4p0_723, 18
System, 6, 7, 8, 11,
Setting, 11, 21, 22,
43
Upgrading, 18
12, 15, 16, 17, 18,
41, 44
access, 43
Prompts, 18
21, 22, 24, 25, 27,
IP Office, 11, 41
VMAIL, 41
Small Office, 18
28, 30, 32, 34, 35,
Maximum Record
VMCol, 42
Version 4.0, 18
36, 38, 41, 42, 43,
Time, 21
VMOn, 42
User, 6, 7, 8, 11, 12,
44, 45
TFTP Server IP
VMRB, 42
18, 22, 24, 25, 27,
Display, 18, 44
Address, 44
Voice, 5, 6, 8, 15, 16,
28, 30, 31, 34, 36,
View, 21
Voicemail
17, 28, 31, 35
38, 42, 43, 45
Reception, 22
User Locale, 7
Embedded Voicemail Installation
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Embedded Voicemail Installation
Voicemail Type list,
Voicemail Pro, 5, 25,
Voicemail Collect,
Voice Compression
21
45
24, 28, 38, 42, 45
Channels, 5
VoIP, 5, 6
Voicemail Reception,
uses, 24
voicemail, 5, 6, 11,
use, 6
12, 22
Voicemail Email, 6
12, 18, 21, 22, 24,
Wait, 6, 11, 12, 18,
Setting, 22
Voicemail Lite, 5, 45
25, 28, 29, 31, 35,
22, 25, 27, 28, 30, 32
Voicemail Ringback,
running, 5
38, 42, 45
Waiting Indication,
12, 22, 28, 42, 45
Voicemail Off key, 42
access, 24
22, 25, 27, 28
Check, 22
Voicemail On, 12,
divert, 25
WAN, 41
Voicemail Ringback
22, 25, 42
Enter, 22
WARNING, 22, 24,
Off key, 42
un-checking, 22
type, 21
25
Voicemail Ringback
Voicemail On/Off, 6,
View, 22
wav, 8
On, 42
22, 25, 45
Voicemail Activated,
What's New, 8
Voicemail Ringback
Voicemail
18
Windows, 18, 41, 42,
On/Off, 45
On/Voicemail Off, 45
Voicemail Code, 12,
44
22, 25, 38
Embedded Voicemail Installation
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IP Office
15-601067 Issue 06c (16th October 2007)
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2007 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
United Kingdom
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com/ipoffice/knowledgebase
Embedded Voicemail Installation
Page 52
IP Office
15-601067 Issue 06c (16th October 2007)
