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IP Office Fact Sheet

54xx Series

D i g i t a l Te l e p h o n e s

Overview

Avaya 54xx series digital telephones deliver advanced productivity-boosting features, including a large display, key labeling

and a 100-entry call log. They are designed to be a cost-effective choice for any business or contact center using IP Office.

Capabilities

The Avaya 54xx series digital telephones come standard with the following capabilities:

The 54xx series Digital telephones simplify access to important features with:

10 fixed feature keys with global-ready icons: Hold, Conference, Transfer, Drop, Redial, Mute, Volume up/down,

Speaker, Message and Feature (to access additional dial pad features)

Up to 24 programmable call appearance/feature keys that are electronically labeled

4 menu/display navigation keys (5410 and 5420 only)

Call log and Speed dials

Speakerphone (listen-only on 5402)

Message Waiting Indicator

Built-in headset jack (5410 and 5420 only)

8 personalized ring patterns

Hearing aid compatibility

Investment protection with downloadable firmware (5410 and 5420 only)

Wall mountable with included desk/wall mount stand

Local language customization for phone menu (5410 and 5420 only)

Benefits

Avaya Advantage

The 54xx series telephones bring Avaya state-of-the-art technology directly to your desktop,

Electronic key labels

delivering efficient service, superior voice quality, along with cutting-edge communications

eliminate paper labels,

features. Label-less call appearance/feature keys simplify administration. Local call log and

simplifying phone

speed dial directory enhance productivity.

administration and

management.

Contact Centers

Unified Communication

IP Telephony

Services

5 4 x x S e r i e s S e t s Co m p a t i b l e with IP O f f i c e

5402

5410

5420

EU24

Format

Digital telephone

Expansion unit

System Requirements

Any IP Office Platform

Any IP Office Platform;

connects directly to 5420 phone

(2 max per DS module)

User Requirements

5420 phone

Programmable

12 (on 2 screens)

24 (on 3 screens)

Feature Buttons:

Menu/Display

Navigation Keys

Display Size (lines x

2 x 54

5 x 29

7 x 29

12 x 16

characters)

Speakerphone

Listen only

Full duplex

Call log and

Yes

speed dial

Expansion Unit Port:

Yes

Feature Detail

5402

5410, 5420

Absent Text/Account Codes/Auto-Answer/Automatic Call Distribution/BLF/Bridged Appearance/Call Appearance/Call

Yes

Bearing/Call Coverage/Call Forwarding/Call History/Call Intrude/Call Park/Call Pickup/Call Queue/Call Steal/Call Timer/

Call Transfer/Call Waiting/Callback/Caller Display/Clear Call Waiting/Conference Calls

Dial Ahead

Yes

Dial Emergency/Dial On Pickup (Hotline)

Yes

Directory Access

Yes

Distinctive Ringing/Do Not Disturb/Exceptions/E911

Yes

Extension Password Change

Follow Me Here/Follow Me To/Forward on Busy/Forward on No Answer/Forward to Specified Number/Forward on

Yes

Unconditional

Group In-Out/Group Paging-Make-Receive

Yes

Handsfree Speech

Yes

Headset Capability/Hold/Hot Desking/Hot Transfer/Least Cost Routes/Line Appearance

Yes

Lock

Yes

Manager-Secretary Working

Message

Yes

Message Waiting Light/Monitor Calls/Multi Language/Mute/Night Service/On Hook Dialing/Park

Yes

Personalized Ring

Yes

Queuing Transferred Call to Busy Extension/Record Call/Redial/Relay On-Off-Pulse/Conference/Ring Back When Free

Yes

Self Administer/Soft Key Labeling

Yes

Speed Dialing/Suspend Call Waiting/Suspend-Resume/Time-Date/Toggle Calls/Voicemail Collect/Voicemail On-Off/

Yes

Voicemail Ringback On-Off

Yes

Volume Adjustment

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Printed in the U.S.A. 10/04 · EF-BP2574 Correct at time of publishing.

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